SLIDE 1
2 3/6/2013
- Usability Overview
- Timeline
- Target Audience
- Approach
- Application Preview
- Anonymous Screening
- Application
- Eligibility Results
- Question and Answer
AB1296 Stakeholder Workshop March 8 th 2013 Agenda Usability - - PowerPoint PPT Presentation
AB1296 Stakeholder Workshop March 8 th 2013 Agenda Usability - - PowerPoint PPT Presentation
AB1296 Stakeholder Workshop March 8 th 2013 Agenda Usability Overview Timeline Target Audience Approach Application Preview Anonymous Screening Application Eligibility Results Question and Answer
SLIDE 2
SLIDE 3
3 3/6/2013
Gain an understanding of people and context through user research Identify key design constructs and principles
Understand
11/2012 – 01/2013 Determine the overarching system design constructs including:
- Information architecture
- Key task flows
- Interaction models
Define
01/2013 – 03/2013 Design key components of the experience platform by determining:
- Key page types
- Essential task flows
- Page level interaction / Visual design
Design
03/2013 – 05/2013 Extend the platform into the system using:
- Design specifications
- Pattern libraries
Deliver
05/2013 – 07/2013
Usability Timeline
SLIDE 4
4 3/6/2013
Target Audience
Demographic mix based on the California Census, wide range of experience (or now experience) with public and private healthcare systems.
SLIDE 5
Approach to Usability - Leverage Existing Research
UX2014 design principles PBGH research on plan choice Ogilvy/NORC marketing research Consumers Union reports Behavioral economics literature Best practices from existing sites Stakeholder input
5 3/6/2013
SLIDE 6
Approach to Usability – Conduct User Research
Foundational research
Ethnographic Research – In field research, interviewed target audience Diary Studies Landscape Review – User feedback on design constructs
User testing of prototypes
Eye Tracking Studies Information Architecture and Navigational Model Design Look-Tone-Feel Study – Design and integration of a cohesive branding Iterative Test & Design – User feedback on design constructs
6 3/6/2013
SLIDE 7
7 3/6/2013
Conduct User Research – Ethnographic Study
SLIDE 8
Conduct User Research - Locations
8 3/6/2013
SLIDE 9
User testing to explore existing graphical designs and interactions
as methods of conveying complex decision making processes
Tested Concepts:
Size and Color Filtering Consuming and Comparing
Conducted user testing and research of baseline products as a
starting point for refining the CalHEERS design
9 3/6/2013
Conduct User Research – Landscape Review
SLIDE 10
10 3/6/2013
Iterative Design & Test – User Research
SLIDE 11
11 3/6/2013
Iterative Test & Design – Fast Cut
SLIDE 12
12 3/6/2013
Iterative Test & Design - Refine
SLIDE 13
13 3/6/2013
- Usability Overview
- Timeline
- Audience
- Approach
- Application Preview
- Anonymous Screening
- Application
- Eligibility Results
- Question and Answer
Agenda
SLIDE 14
14 3/6/2013
Application Preview
- Online Application Preview: Work in Progress
- Wireframes – no visual design
- Wording not finalized
- CMS model still being assessed
- Entering iterative test and design
SLIDE 15
15 3/6/2013
Anonymous Screening
SLIDE 16
16 3/6/2013
SLIDE 17
17 3/6/2013
SLIDE 18
18 3/6/2013
SLIDE 19
19 3/6/2013
Consent for Verification
SLIDE 20
20 3/6/2013
SLIDE 21
21 3/6/2013
Household Primary Contact
SLIDE 22
22 3/6/2013
SLIDE 23
23 3/6/2013
Personal Data - Address and Contact
SLIDE 24
24 3/6/2013
SLIDE 25
25 3/6/2013
Personal Data - Optional Data
SLIDE 26
26 3/6/2013
SLIDE 27
27 3/6/2013
Household Income Summary
SLIDE 28
28 3/6/2013
SLIDE 29
29 3/6/2013
Eligibility Results
SLIDE 30
30 3/6/2013
SLIDE 31
31 3/6/2013