ACCESS OF FOREI GN DRI VERS ON CCE SI TES Paul Luker Sep 0 9 I - - PowerPoint PPT Presentation

ACCESS OF FOREI GN DRI VERS ON CCE SI TES

Paul Luker Sep 0 9

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I NDEX

1.

• 1. Why is Access of Foreign Drivers on CCE Sites an

Why is Access of Foreign Drivers on CCE Sites an issue for CCE? issue for CCE? 2.

• 2. How did we address the issue?

How did we address the issue? 3.

• 3. Questionnaire

Questionnaire 4.

• 4. Recommendations

Recommendations 5.

• 5. Proposal for Pan

Proposal for Pan-

• European Health & Safety

European Health & Safety Regulations Regulations 6.

• 6. Action

Action

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• 1. Why is Access of Foreign Drivers on CCE Sites
• 1. Why is Access of Foreign Drivers on CCE Sites

an issue for CCE? an issue for CCE?

Employee representatives in the European Select Committee expressed their concerns about transport companies employing foreign drivers not familiar with the languages used in the CCE sites. This may cause some Health & Safety risks. CCE wanted to endorse Health & Safety requirements in its workplaces while allowing the necessary flexibility in our Supply Chain. CCE further wanted to endorse diversity among its suppliers and not use any discriminatory measures against suppliers based upon their nationality or the nationality of their respective employees.

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• 2. How did we address the issue?
• 2. How did we address the issue?

In order to properly assess this issue, address the balance of the various interests involved, and to ensure the potential exchange of best practices, CCE organized a questionnaire among all the ESC production, and distribution sites in Europe. 21 sites responded (in alphabetical order): Anjoly (Norbert-Dentressangle) – Antwerp – Castanet – Chaudfontaine – Clamart – Dongen - Dunkirk (Bergues) – Dunkirk (plant) – East Killbride – Edmonton – Enfield – Gent – Gosselies – Grigny – Hasselt – Les Pennes Mirabeau – Milton Keynes – Northampton – Tilburg – Wakefield – Waspik.

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• 3. Questionnaire
• 3. Questionnaire

1. 1. Are you confronted with transport companies using drivers that do not speak the local language of your site? YES: 100% If yes, which language do they speak (indicate the most common used languages)? Mostly referred to: Polish, English, German, French, Spanish, Czech. Sometimes referred to: Dutch, Hungarian, Russian, Romanian, Lithuanian, Slovakian, Italian, Moldavian, Portuguese. If yes, are you able to verbally communicate with these foreign drivers in their own language. Please mention the languages that your site is able to communicate in? Most (but not all) sites replied they could entertain discussions in English. Some sites in the Benelux replied they could entertain discussions in French, Dutch or German.

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2. 2. How do you communicate the on-site Health & Safety guidelines to drivers entering the site? Have you any specific tools available to communicate the

• n-site Health & Safety guidelines to foreign drivers not familiar with the local

language? If yes, please provide examples. – Health & Safety Guidelines in various commonly used languages (e.g. English & French); – Card available in different languages (including Eastern-European languages) with explanation of Health & Safety Guidelines; – Health & Safety billboard panels in various commonly used languages; – Requiring foreign drivers to sign the Health & Safety Regulations; – Video explanations of Health & Safety Guidelines in various commonly used languages; – Safety Protocol card given to foreign driver and returned after discharging ticket; – Non-conformity with local Health & Safety Guidelines registered in Supplier’s scorecard (ETQ & SFQI forms).

• 3. Questionnaire
• 3. Questionnaire

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3. 3. Does your site have access restrictions for foreign drivers not speaking the local language or some other accepted languages? If the answer is yes, please indicate the basis for such restrictions (e.g. local Health & Safety guidelines). NO: 85% YES: 15% (only if communication on Health & Safety Guidelines is absolutely impossible) 4. 4. Are you aware of any contractual restrictions in using foreign drivers? If yes, please indicate such contractual restrictions. NO: 90% YES: 10% (some national transport agreements may require transporters to work with truck drivers who have a minimal practical knowledge of the language used in the sites) 5. 5. Are you aware of any safety incidents because of drivers entering the site who are not able to communicate with the local employees because of language differences? If yes, please describe shortly. NO: 55% YES: 45% One accident reported with material damage, no physical injuries. Most safety incidents relate to foreign drivers not wearing safety shoes, safety jackets or leaving the trucks and walking out onto loading bays.

• 3. Questionnaire
• 3. Questionnaire

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6. 6. Have the Safety concerns on this ever been discussed in your local works council or local social dialogue forum? If yes, please describe shortly the contents and the outcome of these discussions. NO: 40% YES: 60%

– Reviewing the local Health & Safety Guidelines in order to adjust them; – Additional communication efforts on local Health & Safety Guidelines; – Encouraging employees to submit reports of Health & Safety incidents which will then be discussed with transport companies.

7. 7. Have you ever been confronted with questions from governmental agencies on this issue? If yes, please describe these questions and our answers shortly. NO: 100%

• 3. Questionnaire
• 3. Questionnaire

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8. 8. In case a foreign driver wants to enter the site but cannot read or understand the local Health & Safety instructions, what do you do? Do you allow them to enter or do you ask the foreign driver to return? NO ACCESS: 15% ACCESS: 85% Granting access in such cases may become time-consuming both for CCE as for transport company: – Difficult conversations in gesture language; – Foreign drivers need to be escorted; – Sometimes, transport companies are called in order to translate the instructions to the foreign drivers; – Managers are called in to resolve the discussions; – Reports are written to transport companies to avoid new incidents or discussions.

• 3. Questionnaire
• 3. Questionnaire

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9. 9. Bearing in mind that CCE wants to reconcile the Health & Safety requirements with the flexibility of the Supply Chain and optimal transportation agreements with the transportation companies, what would your recommendation be based on your experience, e.g.?

• Either share multi-language versions of the local Health & Safety

instructions? YES: 90% NO: 0% NO ANSWER: 10% – Or impose contractual restrictions on foreign drivers, unless they speak languages that can be understood by our employees? YES: 20% NO: 45% NO ANSWER: 35%

• 3. Questionnaire
• 3. Questionnaire

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10.

• 10. Do you have any other recommendations?

– Share multi language versions of the local Health & Safety instructions; – Site needs to borrow additional PPE (Personnel Protective Equipment) to foreign drivers; – Develop pictorial/symbol Health & Safety instructions; – Communicate Health & Safety instructions to transport companies and impose them to share with their respective drivers/subcontractors; – Align all Health & Safety leaflets and create European leaflets; – Continuous presentation of Health & Safety instructions through television; – Notify non-compliance of Health & Safety guidelines to transporters and use such notifications in their respective scorecards/contract review assessments; – Centrally controlled KPI in haulier compliance, including a feedback loop; – After development of common Health & Safety guidelines, provide translations in all European languages and share them across the sites via a CCE database; – Request a 24/7 translation facility from the transport companies.

• 3. Questionnaire
• 3. Questionnaire

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1. 1. Little enthusiasm to impose contractual restrictions for transport companies to use foreign drivers. However, impose transport companies to share CCE’s Health & Safety Regulations with their foreign drivers and subcontractors and monitor compliance. 2. 2. Develop Pan-European Health & Safety Guidelines and use pictorial/symbol language to the largest extent possible. Translate Pan- European Health & Safety Guidelines in various languages and share these across all our sites via a CCE database. 3. 3. Communicate, communicate, communicate: It is up to the sites to decide how they communicate the Pan-European Health & Safety Guidelines. As a minimum, one could consider to share a leaflet with the foreign drivers. Such leaflet needs to be kept in the truck and returned when the foreign driver is leaving the site. Further communication tools could be to communicate the Pan-European Health & Safety Guidelines on billboards

• r video screens at the entrance of the site.
• 4. Recommendations
• 4. Recommendations

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• 5. Proposal for Pan
• 5. Proposal for Pan-
• European

European Health & Safety Regulations Health & Safety Regulations

1. Follow traffic instructions on site; 2. Respect speed limits on site; 3. Use truck’s hazard lights while maneuvering on site; 4. Only park on authorized and designated positions; 5. No engine running when truck is parked on site; 6. Remove keys when parking on site; 7. Use hand break while parking on site; 8. Do not leave the truck unless instructed/allowed to; 9. Wear safety jackets on site; 10. Wear safety shoes on site; 11. Wear safety gloves; 12. Only walk in designated areas on site; 13. Only use the toilets/restrooms in the designated areas; 14. No smoking on site, except in designated areas; 15. No chewing gum on site, except in designated areas; 16. No alcohol on site; 17. No mobile phone use on site, except in designated areas; 18. Mark first aid points; 19. Communicate evacuation plan; 20. Return Safety instructions when leaving the site.

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Action Action

1.

• 1. One piece document common to all sites

One piece document common to all sites 2.

• 2. Flow diagram indicating delivery process

Flow diagram indicating delivery process 3.

• 3. Site plan showing key locations

Site plan showing key locations 4.

• 4. 20 point list of information

20 point list of information 5.

• 5. Minimal use of words

Minimal use of words 6.

• 6. Maximum use of pictures

Maximum use of pictures 7.

• 7. Standardized but with the ability to

Standardized but with the ability to customize to each site customize to each site 8.

• 8. Available in at least 8 core languages

Available in at least 8 core languages

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