Augmenting the Social Space of an Academic Conference Joe McCarthy, - - PowerPoint PPT Presentation

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Augmenting the Social Space of an Academic Conference Joe McCarthy, - - PowerPoint PPT Presentation

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Augmenting the Social Space of an Academic Conference Joe McCarthy, David McDonald, Suzanne Soroczak, David Nguyen, Al M. Rashid 8 November 2004 www.proactivedisplays.org Outline Social Spaces at Academic Conferences Proactive

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www.proactivedisplays.org

Augmenting the Social Space

  • f an Academic Conference

Joe McCarthy, David McDonald, Suzanne Soroczak, David Nguyen, Al M. Rashid

8 November 2004

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  • Social Spaces at Academic Conferences
  • Proactive Displays
  • Experience UbiComp Project
  • Evaluation
  • Discussion & Future Work

Outline

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Academic Conferences as Social Spaces

  • Conference settings

– Specific time, space & focus – Community of people w/ shared interests

  • Different sub-contexts,

different social interactions

– Formal presentations (papers, panels) – Semi-formal presentations (demos, posters) – Informal events (breaks, receptions)

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Academic Conferences as Social Spaces

  • Sites for mutual revelation

– Hear what others are doing – Talk about what I’m doing – Professional & personal

  • Revelation opportunities are

unevenly distributed

– Presenters vs. non-presenters – Veterans vs. newcomers

  • How can technology help?
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Proactive Displays

  • Displays + sensors

(+ algorithms + policies + …)

– Large displays that can sense & respond appropriately to the people nearby

  • Issues for proactive displays:

– Context(s): Where should they go? – Content: What should they show? – Control: How will they know?

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Experience UbiComp Project

  • Context(s)

– UbiComp 2003

  • Fifth International Conference on Ubiquitous Computing
  • Westin Seattle, 12-15 October

– Paper / panel sessions (AutoSpeakerID) – Coffee breaks (Ticket2Talk)

  • Content

– Web-based profile database – Name, affiliation, photo(s), …

  • Control

– Register, activate and wear RFID tags during the conference – Opt out at any time (delete profile, discard tag)

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Proactive Displays at a Conference

  • Design goals

– Enhance the sense of community among attendees – Mesh with existing practices (calm technology) – Protect the privacy of participants … & non- participants

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Registration

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Activation

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Experience!

AutoSpeakerID Ticket2Talk Neighborhood Window

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AutoSpeakerID

  • Keynote/Paper/Panel Q&A “augmentation”

– RFID: antenna (microphone), tag (badge) – Display photo, name, affiliation – Visual augmentation of common [oral] practice

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AutoSpeakerID

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Ticket2Talk

  • Coffee Break

– Explicitly provided content – Single person (at a time)

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Ticket2Talk

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Ticket2Talk

  • Queue Management: balancing freshness & fairness

– Tag recency: + – Ticket recency: - – Minimize thrashing – “5 seconds of fame” ( ) ( )

NumTickets ter TicketCoun NumTickets w iod TimeOutPer agSeen TimeSinceT iod TimeOutPer w P

i i i

, min

2 1

⋅ × − ⋅ =

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Sample Tickets

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Sample Tickets

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Evaluation

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Caveats

  • Existing communities at conferences

– Variations in stature, approachability – Newcomers vs. veterans

  • Technological interventions

– Complete invisibility is undesirable – Augmentation vs. interference

  • Privacy

– Human subjects issues

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Setting & Data Collection

  • Conference deployment: UbiComp 2003

– Medium-sized, single-track, conference – 500 attendees (50% from USA) – Two proactive displays:

  • AutoSpeakerID (ASID)
  • Ticket2Talk (T2T)
  • Systematic Observation

– Observations + opportunistic interviews

  • Post-conference Survey

– Mix of multiple choice and open-ended response – 94 respondents (19% response rate)

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Analysis

  • Simple descriptive statistics
  • Open-ended survey responses

– Grounded approach – Open coding (multiple rounds)

3 (3%) 39 (41%) Ticket2Talk 10 (11%) 71 (77%) AutoSpeakerID Negative Impact Positive Impact Display Application

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Proactive Displays at a Conference

  • Design goals

– Enhance the sense of community among attendees – Mesh with existing practices (calm technology) – Protect the privacy of participants … & non- participants

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Enhance Feeling of Community

  • AutoSpeakerID

It was nice to be able to see who was speaking to put their question in context if I didn't hear or forgot the person's introduction.

  • Ticket2Talk

I was chatting with someone I didn't know personally (small talk) about a recent presentation when I noticed his profile on the Ticket 2 Talk display and realized he was affiliated with an organization I really admire and would like to collaborate with ... Noticing this allowed me to redirect the conversation to that topic!

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Mesh with Established Practices

  • AutoSpeakerID

It seemed distracting - in the sessions I was in it seemed that virtually every person who approached the microphone began by commenting

  • n the speaker ID (e.g. "oh it's working, yes

that's me" or "it's not working for some reason").

  • Ticket2Talk

People walk up with a big smile. Look at the person standing next to them and again at the display. Is that you?!? One is waving RFID tag in front of reader. Pick me up!

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Manage Privacy Concerns

  • Display agnostic (across both applications)

– Unconcerned

... it might had been nice that [the research] community directory information was downloaded automatically.

– Concerned

I didn't want all this information to be available to everyone - would rather have more control over who gets to see what ... and might want to highlight interests differently to different people.

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Discussion

  • AutoSpeakerID

– 50% of questioners’ tags detected – Introductions: oral only, visual only, visual + oral – Spelling, intelligibility – “Gaming”

  • 3 people, 7 questions
  • 24 comments in survey (18+, 6-)
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Discussion

  • Ticket2Talk

– Conversations, awareness among old & new friends

  • Amarone, kitesurfing
  • Scuba diving

– Provocative content

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New Contexts

  • Digital Homes

– Implicit sharing

  • f digital media
  • Family / visitors’ photos
  • Digital Workplaces

– Knowledge management through serendipity

  • Nameless faces / faceless names
  • Digital Third Places…
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New Contexts

  • The Great Good Place:

Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community

– Ray Oldenburg

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New Sources of Content

  • Repositories
  • Devices
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Many thanks!

  • Co-authors

– Suzi Soroczak (UW Information School) David Nguyen (Nokia Research) Al M. Rashid (Univ. Minnesota)

  • On-site observers (& troubleshooters)

– Sabrina Hsueh, John LaMont, Jonathan Lester

  • A cast of dozens in numerous supporting roles …

– Ken Anderson, Gaetano Borriello, Waylon Brunette, Sunny Consolvo, Anind Dey, James Gurganus, Michael Ham, Sean Lanksbury, Eric Paulos, Trevor Pering, Pauline Powledge, Adam Rea, Bill Schilit, Ken Smith, …

  • … and an attentive audience … Questions?