Barry Ellis Contract Manager - Hertsmere Overview of Hertsmere - - PowerPoint PPT Presentation

Barry Ellis Contract Manager - Hertsmere

Overview of Hertsmere Leisure:

• Hertsmere Leisure is a company limited by guarantee and a registered charity
• Commenced trading 1st February 2002 running five Hertsmere Borough Council owned

sites.

• January 2006 commenced the management of facilities on behalf of Three Rivers

District Council and Milton Keynes Council.

• Addition of Bletchley Leisure Centre and community facilities in Milton Keynes in 2010.
• A lead agency in Hertfordshire’s Children's Centres
• February 2012 , entered into a 10-year lease with HBC running the existing facilities,

plus Threeways Community Centre, Bushey County Club and Community Centre, Park Events and 50+ Activities

General Updates from past 12 months

Hertsmere Leisure have:

• Successfully integrated 50+, Play and Parks Events into organisation
• Re-organised staff structures across facilities to improve performance
• Changed swimming lessons to 50 weeks per year – improving the learning

pathway

• Delivered the HBC Service Standards and contract
• Invested in the facilities and programmes

Capital Development projects …………..

• Investment in the Council’s facilities

What would be different if you journeyed around the facilities now, compared to February 2012?

The Venue and Hertswood

• Soft play extension completed in November 2012
• Refurbished Beaumonts Health Club with redecoration and complete

equipment upgrade – Completed in September 2013

• New Audio and Visual equipment at both Venue and Hertswood gyms.
• The best existing fitness equipment shared with Hertswood, which has

also been decorated

• Hair Salon - Scheduled for completion in September 2013

Soft Play Gym refurbishment

Bushey Country Club

• New Golf changing rooms
• Three New Treatment rooms for hire
• New Café and Kitchen to improve the food and beverage provision
• New Reformer Pilates Studio designed for health and well-being

Bushey Grove

• New Spinning Studio created by relocating offices allowing increased

classes.

• Office relocation to achieve the above
• Three out-door Padel Tennis Courts*

*Padel Tennis is a doubles games with aspects of tennis and squash combined

Spinning Studio Padel Tennis

Contract-wide Investment Starbucks 2012

• Proud to Serve at The Venue, Bushey Country Club, Furzefield and Wyllyotts
• Improved café standards and drinks offering
• Improved marketing and brand awareness
• Improved Customer service
• Invigorated our Catering Provision

Contract-wide Investment Maintenance, Environment and Reporting

• Workflow Asset Management Software, completed in January 2013 allowing

improved reporting and analysis of planned and preventative maintenance .

• LED lighting across the portfolio, subject to performance

Contract-wide Investment

OnCouse system at the Venue, Bushey Grove and Furzefield

• Swimming Lessons terms changed to from 39 weeks per year to 50 weeks

per year

• More adult and children swimming more often
• Continuous development, children move up when ready
• Swimming teacher have interactive registers & swimming development

history

• Parents’ Portal allows online monitoring of progress via the internet
• Different payment options introduced to include annual and monthly direct

debit

Wyllyotts

• Digital Projector allowing films to be shown on General Distribution
• New front of House booking system allowing web bookings, completed in

November 2012

• LED lighting in Main Hall, scheduled for completion in November 2013

Furzefield

• January 2012 saw the opening of the refurbished fitness studio including:
• Redecoration, a new entrance to main building and all new Startrac

Equipment with upgraded Audio and Visual

• Café refurbishment – scheduled completion in September 2013:
• New furniture, Service Features and Menu
• Template for future changes in the café provision across the contract

Café at Furzefield

Barry Ellis Contract Manager - Hertsmere