Boxing Out The Art of Service Prototyping in Health Care Science - PowerPoint PPT Presentation
Boxing Out The Art of Service Prototyping in Health Care Science helps us understand the system. Creation effects the system. Design is creation to a given end. Service is a means of delivering value to customers by facilitating outcomes customers
Boxing Out The Art of Service Prototyping in Health Care
Science helps us understand the system. Creation effects the system. Design is creation to a given end. Service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. — Information Technology Infrastructure Library
CC: Phillip, flickr
2014 — Gonda Building 1954 — Mayo Building
Service Design tactics Exploratory research Minimally viable service prototypes “Boxing out”
Exploratory Research
Minimally Viable Prototyping
Boxing Out CC: MichaelFeagan , “Box Out”, flickr
Boxing Out: Design Lab
Wizard-of-Oz Integration
Boxing Out: Innovation Coordinators
Service Design: the creation process for developing a means of delivering value to customers by conscientiously facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
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