Brandon Beale GlobalNOC/GMOC Ser3ice Desk Manager AJ Rag=sa - - PowerPoint PPT Presentation

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Brandon ¡Beale ¡– ¡GlobalNOC/GMOC ¡Ser3ice ¡Desk ¡Manager ¡ AJ ¡Rag=sa ¡– ¡GlobalNOC ¡Sost?are ¡Engineer ¡

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ü GMOC Development Project Updates? ü LLR Overview and Recent Exercise ü GMOC Service Desk Metrics

ü Simplified authorization to be based upon global flags on

contacts instead of per organization.

ü Added ability for GENI project data to be submitted on the

relational API.

ü Resources can now be submitted without being tied to an

Aggregate

ü Slivers can now be submitted without being tied to a GENI

Slice.

ü Improved performance of measurement data download by

generation via periodic cache

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˜ Eldar Urumbaev ˜ Jeremy Oakes

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GENI LLR Procedure Workflow

ü Legal, Law Enforcement & Regulatory (LLR)

ü This Process is to handle inquiries regarding DMCA, Illegal downloads,

Seized systems, etc, from Lawyers, Law enforcement and Regulatory agencies

ü GENI needs to be proactive and prepared for requests.

ü The LLR Process is designed and being refined to accomplish efficient

and timely compliance to those requests.

ü GMOC has taken the initiative to drive the process and facilitate

the resolution with all parties.

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ü Lessons Learned

ü The granularity needed to identify an offending IP is not currently available

to the Service Desk

ü There are a couple of solutions still being determined.

ü Ops Monitoring should provide more visibility to the Service Desk ü Racks team providing a tool to automatically determine who’s resource it is.

ü Determining time frame based on severity of issue when most of GENI is

not 24x7

ü LLR representative and GMOC agree a next business day response is appropriate. ü Service Desk will send a response to the reporting party that we will address the issue in 1 business day.

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500 1000 1500 2000 2500 3000 January February March April May June July August September October November December

Number of Entities Number of Contacts Active Slices Active POPs Active Aggregates Active Resources

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ü Impr Improved Notifications

• ved Notifications

ü Topology (for Emergency Stop and other needs)

• pology (for Emergency Stop and other needs)

ü Cir Circuits and Nodes in GMOC-DB cuits and Nodes in GMOC-DB ü Pr Pro-active Ops monitoring/alerting

• -active Ops monitoring/alerting

ü Tracking outages at Regionals and other dynamic racking outages at Regionals and other dynamic VLAN service pr VLAN service providers (ION, AL2S)

• viders (ION, AL2S)

ü Maintenance Fr Maintenance Freeze (Scale) eeze (Scale)

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Contact Us

ü gmoc@grnoc.iu.edu ü http://gmoc.grnoc.iu.edu ü 317-274-7783

Subscribe to Ops Calendars (Web, iCal, RSS):

http://gmoc.grnoc.iu.edu/gmoc/index/support/gmoc-operations- calendars.html

ü Remote NOC Tour??? Time Permitting

QUESTIONS ?

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