Cautions About the Data Only Customer Facing services were requested - - PowerPoint PPT Presentation

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Cautions About the Data Only Customer Facing services were requested - - PowerPoint PPT Presentation

Jan 30, 2024 138 likes •292 views

Cautions About the Data Only Customer Facing services were requested initially, it was later expanded, some include both and others dont Understanding of what constitutes an IT Service varied Many services were mapped to multiple

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Cautions About the Data

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ØOnly “Customer Facing” services were requested initially, it was later expanded, some include both and others don’t ØUnderstanding of what constitutes an IT Service varied ØMany services were mapped to multiple generics, a primary was not identified Ø“FTEs to Support” and “Annual Budget” are rough estimates ØMany services support more than one mission (Ex: both Teaching and Learning as well as Research)

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Agenda

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ØBackground and Objectives ØService Categories ØSummary of Findings ØCautions About the Data ØReports and Graphs ØDatabase and User Interface ØQ & A

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Reports and Graphs

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Reports and Graphs

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50 100 150 200 Number of Service Offerings Domain Consulting Access Management Application Maintenance/Support Equipment Circulation or Rental Server and Infrastructure Management Specialized Need Software Network Management Backup/Recovery Website Hosting Security - Monitoring Website Content Development/Maintenance File Share Printing Services Audio Visual Support Consulting and Advising Application Deployment/Management Application Design/Development Line of Business Application Help Desk Endpoint Management/Device Support

Service Users for 20 Most Common Generic Services One Div/Dept. Multiple Divs/Depts Campus External/Unknown

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Reports and Graphs

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20 40 60 80 100 Percent of Service Offerings Domain Consulting Access Management Application Maintenance/Support Equipment Circulation or Rental Server and Infrastructure Management Specialized Need Software Network Management Backup/Recovery Website Hosting Security - Monitoring Website Content Development/Maintenance File Share Printing Services Audio Visual Support Consulting and Advising Application Deployment/Management Application Design/Development Line of Business Application Help Desk Endpoint Management/Device Support

Service Users for 20 Most Common Generic Services One Div/Dept. Multiple Divs/Depts Campus External/Unknown

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Reports and Graphs

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Reports and Graphs

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Reports and Graphs

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Reports and Graphs

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Reports and Graphs

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Reports and Graphs

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Agenda

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ØBackground and Objectives ØService Categories ØSummary of Findings ØCautions About the Data ØReports and Graphs ØDatabase and User Interface ØQ & A

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Database and User Interface

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IT Service Inventory Categorization Phase – Questions?