Coaching Into Care Since June 2011, VAs national call center for - - PowerPoint PPT Presentation

Coaching Into Care

• Since June 2011, VA’s national call center for family members

and friends concerned about a Veteran reluctant to seek mental health care

• Directed from Philadelphia, collaboration with MIRECCs in VISN 6

(Durham) and VISN 22 (LA)

• Provide referrals for treatment, and education about PTSD,

depression, substance abuse

• Staff “coaches” caller over several telephone calls about

communicating with the Veteran about caller’s concerns

• MOA’s with Veterans Crisis Line, Caregiver Support Line, Women

Veterans Call Center, IAVA call center

National, toll-free number: (888) 823-7458

website: www.va.gov/coachingintocare

Website includes:

• FAQs
• ‘Should I Call?’ Quiz
• Helpful Resources
• Outreach Materials

(“Get the Word Out”)

• • •
• Coaching
• •• into(are

Need a hand he ping a Veteran get into care? Reach out to us.

When a loved one returns home from militarz service, it can be a hard adJustment fpr everyone. If the Vfteran in your family is reluctant to get help, we're here to help you. Make a confjdential call today 1-888-823-7458 .

• • •
• Coaching
• •.into(

Wien a Veteran you know needs help

wxw.va.gov/coac n i todare

Call Volume

200 400 600 800 1000 1200 1400 1600 1800 2000

Incoming, Follow- up, Coaching Calls Collateral call, Voice mail, email

% Caller Relationship with Veteran

Other family 1% Ex- Significant Other 1% Friend 6% Other 7% Parent 19% Self 14% Sibling 7% Son/ Daughter 6% Spouse/ Partner 26% Unknown/ No Answer 13%

Increase in MH Care Engagement