Community-Connected Primary Care: Redesign of a Waiting Room - - PowerPoint PPT Presentation

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Community-Connected Primary Care: Redesign of a Waiting Room - - PowerPoint PPT Presentation

Apr 04, 2024 548 likes •705 views

Community-Connected Primary Care: Redesign of a Waiting Room Adrienne W. Henize, JD Robert S. Kahn, MD, MPH CCTST Grand Rounds The Design Thinking Research Awards: Catalysts for Healthcare Improvement May 15, 2015 Context Cincinnati

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Community-Connected Primary Care: Redesign of a Waiting Room

Adrienne W. Henize, JD Robert S. Kahn, MD, MPH

CCTST Grand Rounds The Design Thinking Research Awards: Catalysts for Healthcare Improvement May 15, 2015

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Cincinnati Children’s three primary care clinics:

  • Care for 30,000 low-income children per year; >90% on Medicaid
  • Majority of families struggle with social needs that impact child’s health

–62% of caregivers are unemployed –25% of caregivers lack a high school diploma –31% of families are food insecure (above national/Ohio averages)

  • Have successful community partnerships

–Child HeLP: refer 800 families/year for help with housing, benefits, education –KIND: provide formula to 900 families/year in PPC

Context

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Our Challenge

To build on our relationships with families, and our contact with them in clinic, to effectively and efficiently connect them with community interventions

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Path to CCTST

CCHMC- Legal Aid 2008 CCHMC- Freestore Foodbank 2011 New Beginnings 2012 Donor support for Community Liaison 2014 CCTST/Live Well grant 2014

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Objectives

  • Connect families with community interventions to

improve child health and help families reach full potential

  • Ensure families feel valued by addressing most pressing

needs in safe, welcoming environment

  • Offer fun, educational activities to positively distract kids
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PPC Waiting Room

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Design Process

  • Interviews
  • Observations
  • Feedback
  • Prototype Testing
  • Synthesis
  • Implementation
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Research

Live Well Collaborative 2014

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Design Strategies

Live Well Collaborative 2014

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Ideate/Prototype

Live Well Collaborative 2014

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Catalyst for Support

PPC-Legal Aid 2008 PPC- Freestore Foodbank 2011 PPC New Beginnings 2012 Donor support for Community Liaison 2014 CCTST/Live Well grant 2014 MLB/Reds grant 2015

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Refine

Kolar Design, GBBN Architects, RCF Group, Fosdick & Hilmer, Messer

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Implementation

Kolar Design, GBBN Architects, RCF Group, Fosdick & Hilmer, Messer

By July 2015:

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Thank you!