Connect 2020 Update Rider Experience and Operations Committee - - PowerPoint PPT Presentation

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Connect 2020 Update Rider Experience and Operations Committee - - PowerPoint PPT Presentation

Connect 2020 Update Rider Experience and Operations Committee January 16, 2020 Why we are here: Connect 2020 Information Only, no Board action needed Tying in East Link to the operating railroad. Service preservation vs. shut-down


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Connect 2020 Update

Rider Experience and Operations Committee January 16, 2020

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Why we are here: Connect 2020

Information Only, no Board action needed

  • Tying in East Link to the operating railroad.
  • Service preservation vs. shut-down approach.
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Connect 2020 Schedule

Regular service resumes

  • Jan. 6 – Feb. 7

PHASE

1

  • Feb. 10 – Mar. 13

PHASE

2

Single Tracking on SB – Working on NB

WEEKEND CLOSURE

Jan. 4 - 6

WEEKEND CLOSURE

Feb. 8 - 9

WEEKEND CLOSURE

Mar. 14 - 15

March 16

Single Tracking on NB – Working on SB

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Connect 2020 Sequence

Preparing the work area

Single Tracking - SB Platform Closed - NB Stadium Station Closed Abandoned New track Operating

PHASE

1

January - February

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Single Tracking - SB Platform Closed - NB Stadium island platform Closed Abandoned New track Operating

Connect 2020 Sequence

Track and Systems installation

PHASE

1

January - February from Angle Lake Turnback track

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Platform closed - SB Single Tracking - NB Stadium island platform Closed Abandoned New track Operating

Connect 2020 Sequence

Track and Systems installation

PHASE

2

February - March

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Connect 2020 Sequence

at Completion

IDS platform - SB IDS platform - NB Abandoned New track Operating Stadium Station

POST

CONSTRUCTION

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Adjacent Construction

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Track-bed Preparation

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Track Installation

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Systems Work

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Testing and Safety Certification

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Operations

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Operations

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Public Safety

  • Security operating 24/7, increased

staffing from 6am – 10pm.

  • All station entrances remain open for

emergency access.

  • No fares during weekend closures to

speed transfers between Link and bus shuttles.

  • The overall passenger response has

been supportive and positive.

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Temporary Signage:

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Ambassador Program

  • 705 staff have

participated.

  • More than 6,000 staff

hours of outreach.

  • Ambassadors answering

questions and receiving feedback.

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Feedback

Customer Service

81 total

  • Announcements (29)
  • Early/Late Operations

(29)

Social - Twitter

183 total

  • Neutral or positive (133)
  • Negative (50)
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Partner Agencies

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Thank you.

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