SLIDE 48 Oc c upa tio na l Outlo o k Ha nd b o o k*: Pro fe ssio na l Skills a nd T ra its o f Huma n Se rvic e s Assista nts
Communic ation skills. So c ia l a nd huma n se rvic e a ssista nts ta lk with c lie nts a b o ut the c ha lle ng e s
in the ir live s a nd a ssist the m in g e tting he lp. T he se wo rke rs must b e able to liste n to the ir
c lie nts
and to communicate the clients’ needs to organizations that can help them.
- Compassion. So c ia l a nd huma n se rvic e a ssista nts o fte n wo rk with pe o ple who a re in stre ssful a nd
diffic ult situa tio ns. T
e lationships, the y must have c ompassion and e mpathy for the ir c lie nts. Inte r pe r sonal skills. So c ia l a nd huma n se rvic e a ssista nts must ma ke the ir c lie nts fe e l c omfor table disc ussing se nsitive issue s. Assista nts a lso build r e lationships with o the r se rvic e pro vide rs to
b e c o me fa milia r with a ll o f the re so urc e s tha t a re a va ila b le in the ir c o mmunitie s.
Or ganizational skills. So c ia l a nd huma n se rvic e a ssista nts must o fte n c o mple te lo ts o f pa pe rwo rk
a nd wo rk with ma ny diffe re nt c lie nts. T he y must b e or
ganize d in or de r to e nsur e that the pape r wor k is file d pr
ly a nd tha t c lie nts a re g e tting the he lp the y ne e d. Pr
- ble m-solving skills. So c ia l a nd huma n se rvic e a ssista nts he lp c lie nts find so lutio ns to the ir
pro b le ms. T he y must b e a b le to listen carefully to their clients’ needs and offer practical solutions.
T ime -manage me nt skills. So c ia l a nd huma n se rvic e a ssista nts o fte n wo rk with ma ny c lie nts. T
he y must manage the ir
time e ffe c tive ly to e nsure tha t the ir c lie nts a re g e tting the a tte ntio n the y
ne e d.
*Bure a u o f L a b o r Sta tistic s, U.S. De pa rtme nt o f L a b o r, Oc c upa tio na l Outlo o k Ha ndb o o k, So c ia l a nd Huma n Se rvic e Assista nts, o n the I nte rne t a t https:/ / www.b ls.g o v/ o o h/ c o mmunity-a nd -so c ia l-se rvic e / so c ia l-a nd-huma n-se rvic e -a ssista nts.htm# ta b -4 (visite d Ma rc h 13, 2018).