Custom VoIP Solutions for Your Business Table of Contents WHO WE - - PowerPoint PPT Presentation

Custom VoIP Solutions for Your Business

Table of Contents

WHO WE ARE VOYSIS PROVEN PROCESS VOYSIS QUALITY PROCESS INDUSTRIES WE SERVE OUR SOLUTIONS VOYSIS UNIFIED COMMUNICATION PLATFORMS VOYSIS, BUILDING PARTNERSHIPS

Who We Are

About Us

Incorporated in 2003, Voysis IP Solutions is a Mitel authorized reseller. Voysis IP Solutions supports the entire Mitel product portfolio and with our engineers, we create great solutions based on our customers’

• needs. Voysis IP Solutions supports both

hosted and enterprise solutions. We recognize that the value

• f

a communications solution is different for every business. Our portfolio of solutions are highly scalable, secure, easily managed, and optimized to meet the evolving communications needs of our customers.

Our Vision

“Vision is the art of seeing what is invisible to others.” The world is changing all around us. In

• rder to thrive as a business, Voysis IP

Solutions is constantly looking ahead and finding innovative ways to evolve. Through our passion and dedication to our clients, we are continuously developing our products, services, and solutions to better satisfy and strengthen our relationships with our partners. Chances are, if there’s a better way to do it, we’ve already found it.

Our Mission

Our mission is to capitalize

• n

the convergence of voice and data within the technology industry. We strive to find new ways to use this technology to contribute to our clients’ success by providing continual analysis and innovation in order to refine our products, solutions, and services and to meet the needs of our partners.

Voysis Proven Process

Proven Process

Kick-Off Relationship Meeting

Our Account Executive will educate you on Voysis,

• ur team, and gain a

complete understanding

• f your company culture,

expectations, and goals, all while educating you on how Voysis can be a strategic partner for you with our portfolio of services/solutions.

Final Proposal and Demo

Voysis will define the necessary steps as well as

• utline how we will deliver
• ur solution/service in a

detailed preliminary proposal and present our solution (demo) at our Voysis offices.

Proactive Service

Voysis provides the necessary training and developmental programs to enhance the skills, knowledge, and learning ability in order to make

• ur client’s project a
• success. Our Inside Sales

Representative will be in constant contact with your team, providing updates, coordinating meetings, and being the contact person for project matters.

Final Review

Voysis will customize a solution based on customer and business needs, with flexible configuration possibilities that provide great freedom, choice, and peace of mind. Our team

• f telecom specialists will

give you the advice needed to help you find the right solution for your company’s needs.

Project Implementation

Voysis will begin to implement your customized solution through our operations department and through a project kickoff, we will introduce our team; launch our project plan and priorities.

Voysis Quality Process

Our Quality Process

Voysis IP Solutions is a customer- and service-driven

• company. The needs of our clients are of the utmost

importance to us in everything we do. We focus on delivering solutions that improve the collaboration within your organization all while being committed to providing quality customer service. Our quality management structure provides the framework needed for measuring and improving our internal and external processes.

In order to improve our business processes and our

• verall customer service

experience for our partners, we have invested in our workforce by providing the necessary training and developmental programs to enhance the skills, knowledge, and learning ability of our employees.

Operational Improvements

Operations Department

Our Operations department has the ability to tailor applications that benefit your enterprise requirements. Our team of experts will give you the advice needed to help you find the right solution for your company’s needs.

Director of Operations Customer Success Manager Customer Success Representative Team Lead for Service Junior Specialist Team Lead for Projects Project Manager

Project Department

Our Project department will ensure that your project consistently moves forward and follows the required processes and procedures to get you up and running on time.

Programming Specialist Programming Specialist Team Lead for Projects Project Manager TAM (Technical Account Manager)

Our Operations and Project support teams will attempt to resolve all enquiries in a timely

• manner. When our teams are notified of any issue, we will provide you with follow up

responses within 24 hours. As a customer- and service-driven organization, our goal is to build long lasting and successful relationships with our partners. We continuously reinvest without our internal processes in order to deliver the customer support you deserve.

Escalation Procedures

Industries We Serve

We offer a specific solution tailored to the needs of your business and industry. Our enterprise solutions are flexible, reliable, and intuitive!

Solutions for your Industry

Our Solutions

Simply Voysis

Simply Voysis solution connects to a secure data center dedicated to your company’s own infrastructure—and comes at a fixed cost.

Improves employee responsiveness and business

• n-the-go and provides great

freedom for teleworking, travel, and employee collaboration.

Mobility

Flexible enough to add users when you need to. Our specialists are always on-hand to take care of delivering and connecting users to the system.

Flexibility

Our methodology is simple—we want to streamline the communication process. We believe it’s an important contributor to our client’s success.

Simplicity

Reduce in-house infrastructure costs by connecting to a secure data center at a fixed cost.

Economic

Voysis Cloud Telephony

Our hosted telephony solution allows you to centralize your material, software, and staff in a single off-site physical location.

Using virtual center increases employee mobility and productivity, fosters innovation, reduces operating costs and allows you to offer new products and services.

Modern

Our systems provide easy and intuitive access to multi-function telephony and numerous advanced applications reflecting your business needs and flexible configuration.

Intuitive

Solution that allows secure instant messaging, video conferencing, etc. and seamless integration with office phone, cell phone, tablet or device of your choice.

Robust

Centralize your material, software, and staff in a single off-site physical location with continuous

• perational efficiency for

improved performance.

Availability

Call and Contact Center

Voysis call centers/contact centers solution allows for greater monitoring, detailed reports, and supports with planning the productivity of your agents.

Improve your contact center’s

• perational effectiveness and

increase client satisfaction.

Solution

Integrate your office phone, mobile, tablet, or device to streamline productivity and communication.

Optimized

We support growing companies by boosting staff productivity and driving customer experience.

Productivity

Voysis recommends using MiContact Center with robust tracking, analyzing, and reporting tools for monitoring and planning agents’ productivity.

Monitoring

Voysis Unified Communication Platforms

Voysis MiVoice Business

MiVoice is a hosted solution that allows you to centralize your material, software, and staff in a single off-site physical location and allows the IP telephony system to perform at optimum level.

A secure integrated unified communications suite to simplify teamwork..

Unified

A comprehensive desktop suite that includes desktop phones, attendant consoles, softphones, and accessories.

Desktop

Enhances customer experiences and nurtures customer relationships by phone, chat, and email.

Relationship

Designed to meet the needs of businesses from 5 to 130 000 users, in a single site or a multi site network that spans the globe.

Users

Voysis MiContact Center

Mitel’s call center and contact center solutions allow you to handle every little detail to make better use of the latest technological trends and make better organizational decisions.

Integrate your office phone, mobile, tablet, or device to streamline productivity and communication.

Integration

Optimize your communication strategy and organize multi department communication.

Optimization

Supports growing companies by boosting staff productivity and driving customer experience.

Productivity

Track, analyze, and reporting tools ensures greater monitoring and planning agents’ productivity.

Monitoring

Voysis MiCollab

MiCollab is an advanced tool that’s dynamic and interactive platform that fosters exchanges in your team, increases productivity, and allows for more efficient coordination.

You will have the opportunity to take your voicemail, e0mails, and incoming faxes over a single platform.

Unified

Connect with your peers through video-conferencing services and shared screen collaboration, which allows your employees more leeway to be available at all times..

Teleworking

This dynamic and interactive platform fosters exchanges in your tam, increases productivity and allows for more efficient coordination.

Collaboration

Easily integrated with your

• ffice phones, cell phones,

tablets, or device of your choice.

Integration

Voysis - Building Partnerships

→ Over 2000 telephones across canada → 255 sites with advanced reporting for 400 acd agents and call recording → Solution will grow to 5000 telephones

CBI Health

→ Over 1200 telephones across canada → 251 sites with advanced reporting and call recording → Solution will grow to 5000 telephones

Belron Canada

→

• ver 400 telephones with

sites in Montreal, Quebec City, and New York

Lemay 60

I’d Like to Know More!

For our complete suite of custom And reliable VoIP solutions, visit our website!

voysis.ca

Montreal : 514-667-8600 Quebec : 418-692-8600 Toronto : 905-266-2888 Toll Free : 1-877-2-Voysis