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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com De Demyst stify fying P ng Psy sychogr chographi phic M c Marketing ng


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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

De Demyst stify fying P ng Psy sychogr chographi phic M c Marketing ng

Multi-View Learning as a New Social Media User Profiling Standard by Aleksandr Farseev http://farseev.com http://somin.ai

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

More than 50% of online-active adults use more than three social networks in their daily life*

*According Paw Research Internet Project's Social Media Update 2017 (www.pewinternet.org/fact-sheets/social-networking-fact-sheet/)

Multiple social networks describe user behavior from multiple views

Some facts about social networks…

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Different data modalities describe users from multiple views

Indeed, they are:

Textual View Physical View

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Visual View Location View Psychographic User Profile

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Psychographic profiling in our works

Those attributes that we’ve inferred

360° User Profile

Group Profile

User Communities

Individual Profile

Wellness profile

Diabetes Asthma Obesity

Identity profile

Age Gender Personality

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Data for User Profiling

*A. Farseev, N. Liqiang, M. Akbari, and T.-S. Chua. Harvesting multiple sources for user profile learning: a Big data study. ACM International Conference on Multimedia Retrieval (ICMR). China. June 23-26, 2015. 5

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Data Gathering And Simultaneous Cross-Network Account Mapping

About finding the same users in different social networks…

Twitter plays a role of a “sink” for multi-modal data from other social networks. Cross-network ambiguity is resolved after collection of the first cross-network post. Generic Multi-Source Data Gathering Approach

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Cross-Network Account Mapping: Example

How to grab Alex’s personal data…

Cross-network post

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Data Representation: Summary

Linguistic features: LIWC; Latent Topics Heuristic features: Writing behavior

TEXT Features:

Location Semantics: Venue Category Distribution Mobility Features: Areas of Interest (AOI)

Location Features:

Image Concept Distribution (Image Net)

Image Features

Image Concepts Google Net

All data types together

Exercise statistics + sport types + spectrum

Sensor Features

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Our released large multi-source multi-modal datasets NUS-MSS http://nusmss.azurewebsites.net NUS-SENSE http://nussense.azurewebsites.net

Data was voluntarily publicly released by Twitter users and collected via official Twitter API Datasets are released in a form of features thus user privacy is not affected.

Location #users #tweets #check-ins #images Singapore 7,023 11,732,489 366,268 263,530 London 5,503 2,973,162 127,276 65,088 New York 7,957 5,263,630 304,493 230,752 Location #users #tweets #check-ins #images #check-ins Worldwide 5,375 16,763,310 19,743 48,137 140,926

Two Large Multi-Source Social Media & Sensor Datasets

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Individual Multi-View Learning

Part I: Demographic Profiling

*A. Farseev, N. Liqiang, M. Akbari, and T.-S. Chua. Harvesting multiple sources for user profile learning: a Big data study. ACM International Conference on Multimedia Retrieval (ICMR). China. June 23-26, 2015. 10

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com Marketing Trade are analysis Demography and interest - based marketing Wellness Health group prediction Lifestyle recommendation Advertisement Demography and interest - based personalized advertisement Assistance Activity recommendation, Venue recommendation, Etc.

Tent to stay at home, visit local pubs and shopping mall daily. Medium overweight, potential hypertonia and diabetes. Advertise new Beer brand and new car models. Morning excursive with medium intensity.

On cross-domain importance of basic demographic attributes

What we can do if we know Homer’s age?

Age: 40 Gender: Male

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Research Questions

Is it possible to boost supervised machine learning for individual user profiling performance by incorporating multi-modal data from multiple social networks? Question One

1

?

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Contributions…

The First Work On Multi-Source Individual User Profiling via Late Fusion

01

Methodology for Multi-Source Data Gathering via Cross-posting for Arbitrary number

  • f Social Networks

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*A. Farseev, N. Liqiang, M. Akbari, and T.-S. Chua. Harvesting multiple sources for user profile learning: a Big data study. ACM International Conference on Multimedia Retrieval (ICMR). China. June 23-26, 2015.

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Intuition behind late-fused multi-source learning

! "($%|'%)) Source 1 Source 2 Source 3 "(X| ') $% $3 $4 5 6 ! "($3|'3)7 ! "($4|'4)8 Moels for each source Combination Prediction

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Age and Gender Prediction

Running Random Forests With Random Restart

Sources 1..S !" !# !$ !% !& Random Forests for each S

' (

)(+,). - s-th model prediction

/& - s-th view weight obtained by Stochastic Hill Climbing

(

)(X) = " & ∑.2" &

' (

)(+,).× /.

Weighted voting

Generic Weighted Late Fusion Approach

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Age and Gender Ground Truth (NUS-MSS)

Attribute Train (Age was Estimated from Education Path) Test (Real Age Mentions) Gender Male 2536 129 Female 2155 93 Age Groups 10-20 360 181 20-30 589 28 30-40 91 8 40+ 22 5

Note: Age ground truth is small Solution: estimated age ground truth from users’ Education and Occupation history

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Age and Gender Prediction: Results

About The Power Of Multiple Sources…

*A. Farseev, N. Liqiang, M. Akbari, and T.-S. Chua. Harvesting multiple sources for user profile learning: a Big data study. ACM International Conference on Multimedia Retrieval (ICMR). China. June 23-26, 2015.

Baselines Data Source Combinations

4 Age Groups: <20; 20-30; 30-40; >40 2 Genders: Male; Female

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Individual Multi-View User Profiling

Part II: Wellness Profiling

*A. Farseev, A., & Chua, T. S. (2017). Tweetfit: Fusing multiple social media and sensor data for wellness profile learning. In Proceedings of the Thirty-First AAAI Conference on Artificial Intelligence. AAAI. 18

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Weight Problems Consequences

— All-causes of death (mortality) — High blood pressure (Hypertension) — High / Low HDL cholesterol — Type 2 diabetes — Coronary heart disease — Stroke — Gallbladder disease — Osteoarthritis — Some cancers — Mental illness such as clinical depression — Body pain

Weight Problems Consequences

It is not just about looking not fit…

*Health effect of overweight and obesity. Center of disease control and prevention. http://www.cdc.gov/healthyweight/effects/

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Research Questions

Is it possible to improve the performance of BMI category and “BMI Trend” inference by fusing multiple social media and sensor data? Question One

1

What is the contribution of sensor data towards BMI category and “BMI Trend” inference? Question Two

2

Is it possible to improve the performance

  • f BMI category and “BMI Trend”

inference by incorporating inter-category relatedness into the learning process? Question Three

3

?

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Contributions

Generic Model For Supervised Joint Learning From Multi-Source Multi-Modal Incomplete Data

01 02

First Social-Sensor Dataset NUS-SENSE

*Farseev, A., & Chua, T. S. (2017). Tweet can be Fit: Integrating Data from Wearable Sensors and Multiple Social Networks for Wellness Profile Learning. ACM Transactions on Information Systems (TOIS).

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Unite Social Media And Wearable Sensors For Physical Attributes Inference

Just tweet to be fit….

BMI= !"#$!%

&"#$!%'

Weight Fluctuation Trend (BMI Trend)

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Multi-Source Multi-Task Learning

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Doing Predictions via Multi-Source Multi-Task Learning

∘∘

Notations

Generic Multi-View Hybrid Fusion Approach Inter-Category Smoothness Regularization

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

BMI and BMI Trend Ground Truth (NUS-SENSE)

Attribute Train Test BMI Trend Decrease 67 16 Increase 53 11 BMI Severe Thinness 71 16 Moderate Thinness 24 6 Mild Thinness 80 18 Normal 331 76 Pre Obese 157 36 Obese I 105 25 Obese II 47 11 Obese III 45 9

Note: data for some categories is not large. Solution: applied SMOTE oversampling

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

BMI Category and BMI Trend Prediction: Results (1) 8 BMI Categories: Thinness I, II, III; Normal; Obese I, II, III, IV 2 BMI Trends: Increase; Decrease

Data Source Combinations Other Baselines

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Source Importance Analysis: Feature level

Different feature types

  • 1. Text features are less useful as

compared to others (consistent with cross-source experiment).

  • 2. Image features are more helpful in

distinguishing weight problems (abnormal BMI categories).

  • 4. Temporal workout features, are the

most useful and absolutely necessary, while the type of exercise as well as exercise statistics play auxiliary roles.

  • 3. Venue categories (semantics) are

more powerful for the whole BMI scale as compared to geographical mobility patterns. 27

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

User Profiling Analytics

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Research Questions

What is the relation between different data modalities, data sources, and individual user attributes? Question One

1

?

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Contributions

First study on Cross-Modal Statistical Analysis of Users from Multiple Social Networks

01

*Farseev, A., & Chua, T. S. (2017). Tweet can be Fit: Integrating Data from Wearable Sensors and Multiple Social Networks for Wellness Profile Learning. ACM Transactions on Information Systems (TOIS).

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Pearson Correlation to Visualize Significant Data Relationships

Sample correlation coefficient r – an estimate of the unknown correlation coefficient for a representative sample of size n: where !", $" are i-th population samples and % !, % $ are the population means.

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Individual Profile Analytics: Correlation with individual attributes

Wr Writing style Ps Psychom hometric Fo Food-re relate ted Ar Arts Sp Sports Co Correla latio ion wi with BMI Co Correla latio ion w wit ith B BMI T Trend Te Text Lo Locati tions Sen Sensors Im Images Le Leisure re an and dai aily ve venues Mi Mild sports Ac Active sp sports Sp Sports Le Leisure re Mu Multiple e significant correl elations bet etween een differ eren ent data sources es and pr predi dict ction

  • n attribut

butes su support t the i idea o

  • f m

f multi-so source l learning 32

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Future Of User Profiling

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Future of User Profiling

User profiling to be approached from Data and Modeling Perspectives

Future of User Profiling

Application Perspective

Domain- Specific Profiling Content Actionability

  • M. Learning

Perspective

Deep Learning

Temporal Learning

Data Perspective

Video Streams Mobility Data

Social Interactions Asian Languages 34

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com 35

What is Psychographics?

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An An example le of demogra raphic pro rofiling

Cu Cust stomer Segment: Grand Parents Ag Age: 70+ Ge Gender: Male Ma Marita tal Sta tatu tus: Married Fi Financial Status: Affluent Ex Expected S Segment N Needs: Pension, healthcare, legacy

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However, r, not all 70 Years rs old are re the same! e!

Cu Cust stomer Segment: Grand Parents Ag Age: 71 Ge Gender: Male Ma Marita tal Sta tatu tus: Married Fi Financial Status: Affluent Se Segme ment Needs: Staff Retention, legal representation, walls

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“Think beyond

demographic, connect through psychographic

Marketers need to immerse themselves and their teams in the various behaviors to find the right insight that could trigger an action

Interactive Magazine 8 June 2018

– Loreal

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What is Psychogra raphics?

A consumer psychographic is a profile of a potential consumer based on interests, activities and personality. It is a snapshot into a consumer's lifestyle

  • ften used to quickly identify potential

customers. Companies then can use this information to create and implement highly targeted advertising and marketing campaigns

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Matching Customer Segments with Messages to inspire the action

th the Secret t Sauce :

Profiling API for Researchers: ht http: p://dev.s dev.som

  • min.a

n.ai

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Cas Case Studi tudies

Psycho-Emotional Trait Prediction for Career Planning Portal Micro-Influencer Marketing Campaign for an International Restaurant Brand AI-Driven Social Media Campaigns for on of the Asia’s Leading Mega Gym more… more… more…

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Demystifying Psychographic Marketing: Multi-View Learning as a New Social Media User Profiling Standard E-Mail: farseev@u.nus.edu l Website: http://farseev.com

Thank You

Questions?

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