Department for Child Protection Procurement & Contracting Sector - - PowerPoint PPT Presentation

Department for Child Protection

Procurement & Contracting Sector Briefing 5

Tuesday 30 July 2019, 9.30am-11.30am The Science Exchange (webex meeting 995 715 588)

Acknowledgement of Country

We would like to acknowledge this land that we meet on today is the traditional lands of the Kaurna people and that we respect their spiritual relationship with their country. We also acknowledge the Kaurna people as the custodians of the Adelaide region and that their cultural and heritage beliefs are still as important to the living Kaurna people today.

Department for Child Protection

Procurement & Contracting Sector Briefing 5

Fiona Ward, Deputy Chief Executive Department for Child Protection

Executive update – Solution Based Casework (SBC) Shifting from SBC to DCP Practice Approach

DCP adopted SBC in 2013 SBC has strengths but it does not meet the requirements of the Children and Young People (Safety) Act and the implementation process has been challenging SBC’s utilisation varied widely across DCP and the sector Decision to transition away from SBC was also informed by Australian Centre for Child Protection Report Assessing the Quality and Comprehensiveness of Child Protection Practice Frameworks (2018)

Executive update – Solution Based Casework (SBC)

Localised to our legislative, cultural and historic context Integrated framework for practice

Focused on safety and supporting children and young people to grow up well cared for, connected and empowered to reach their potential Underpinned by Practice Principles and Foundational theories and knowledge Operationalised by practice tools, processes and guidance such as case planning, family led decision making and Manual of Practice (under development) Supervision to better support staff to make evidence informed decisions Trauma responsive, culturally accountable and informed by best practice Designed and implemented in partnership

Executive update – Solution Based Casework (SBC) Shifting from SBC to DCP Practice Approach

Communicate with partner agencies intent to move from SBC to a DCP practice approach Individual meetings with key agencies to plan design, implementation and transition Partner agency forums / workshops will be scheduled (approx. November 2019) To discuss approach and register interest in forums please contact Claire Simmons, Lead Practitioner Claire.simmons@sa.gov.au Megan Birchmore, Principal Project Officer megan.Birchmore@sa.gov.au

Executive update – Out-of-home care (OOHC) reform

To re-shape the child protection system to better meet the needs of the children and young people that come into care To create a system that includes a range of care settings to respond to the individual needs of children and young people To ensure we have shared vision and activities to continuously evolve to respond to new challenges and evidence about the best ways to provide care

The ‘in care strategy’ is under development

Executive update – Out-of-home care reform

Our commitment, vision and principles to guide programs of work 5 key priority areas that focus on children and young peoples’ experience Broad programs of work and their benefits Key activities and actions and how they will work together National Out-of-home standards indicators to determine success Identification of the different people involved in the system and potential impacts for

Children and young people Aboriginal families and communities Parents and families Carers Workforce Partners

Executive update – Out-of-home care reform

Draft key priority areas

 Priority 1: Delivering a needs based system  Priority 2: Growing family based care  Priority 3: Transforming non-family based care  Priority 4: Improving transition to adult life  Priority 5: Enhancing quality and safeguarding

Extensive consultation with carers, staff and non-government sector since 2017 Targeted consultation on the draft with key external partners (July 2019) Release of consultation draft – have we missed anything? (expected August 2019) Finalisation and approval for release (anticipated September 2019) ‘in care strategy’ released (proposed October 2019)

Executive update – Out-of-home care reform

For more information please contact Sanjugta Vas Dev – Manager of Commissioning.

• e. Sanjugta.VasDev2@sa.gov.au

Department for Child Protection Sector briefing 5

2019/2020 Procurement Program Update

Jennifer Browne, Chief Financial Officer Department for Child Protection

2019/2020 Procurement and contracting update Significant program enabling real reform in child protection

Delivered new simplified agreements with clear, transparent and easy to access

Service specifications Service provision requirements Performance measures, roles, responsibilities and expectations

Executed more than $800m worth of Out-of-home care service contracts enabling

Growth in family based care placements Standardised family based care unit pricing & clarity of respite requirements Legislative requirements to be embedded into Agreements Growth in services for children with disabilities and children from an Aboriginal background

2019/2020 Procurement and contracting update Significant program enabling real reform in child protection

This was possible because of the feedback, support and commitment from our Service Providers to work with us in creating and implementing reform initiatives like this.

2019/2020 Procurement and contracting update DCP initiatives shaped by service provider feedback

Feedback received during the implementation of the Procurement Program has been invaluable, as a result DCP have:

• Implemented new OOHC Service contract content consultation guideline
• Introduced clear version control management of web based contract content
• Amended who pays for what – residential care
• Amended carer and personnel requirements matrix
• Amended family based care service specifications

Thankyou for your input

2019/2020 Procurement and contracting update DCP initiatives shaped by service provider feedback

Ensure service providers are informed and consulted with changes to web based content that may impact Agreements Web based contract content amendments occur via the OOHC Service contract content consultation guideline

• Defines the consultation process for changes to Service

provision requirements and Service specifications

• Underpinned by the IAP2 Spectrum and the state government’s

Better Together Principles of Engagement

Clear version control management

• Version control report (published annually)
• Page last update dates published on contract content pages

2019/2020 Procurement and contracting update DCP initiatives shaped by service provider feedback

Ensure service provision requirements are clearly defined and reflective of practice Amended Who pays for what – residential care to reflect

• Who will pay for property & vehicle damage that are denied or not covered by the service provider’s insurance
• Cost coverage for government primary and secondary school fees

Amended Carer and personnel requirements matrix to reflect

• Recognition of competency based training equivalent to Provide First Aid to recognise medical officers or similar
• Provide First Aid refresher every 3 years, while encouraged, is optional for carers of some services
• Cultural awareness training, while encouraged, is required on a case by case basis for carers of some services
• Inclusion of reunification services training requirements

2019/2020 Procurement and contracting update DCP initiatives shaped by service provider feedback

Ensure service specifications are clearly defined and reflective of practice Amended family based care service specifications to reflect

• Family based care placements are determined by the level of supports needed
• The supports required are influenced, but not solely determined by the Complexity Assessment Tool (CAT)
• Referral requirements for specialist
• Specialist provides an extra level of support
• Requires carers with specialised skills and increased levels of support
• Carers are committed to additional structured behavioural and therapeutic programs
• Carers are supported by a specialist professional team
• Also includes children and young people with high level disability needs

2019/2020 Procurement and contracting update DCP Forward Procurement Plan

Budget outcomes to aligned to addressing unmet needs in the current population

Received highest % increase in opening budget Increased focus on placements for disability, Aboriginal and remote / regional locations Residential care growth while Family Based Care Placements are increasing to meet demand

2019 – 2021 Business planning is currently underway Anticipated launch quarter 2, 2019/2020

Department for Child Protection Sector briefing 5

FBC growth payment opportunity for improvement feedback

Jennifer Browne, Chief Financial Officer Department for Child Protection

FBC growth payment process

3 ideas were raised as options to fast track the growth payment process:

• Bring forward the acquittal reporting date
• Data matching and validation process improvement
• Move from a Not-for-Profit Funded Agreement (paid in advance) to a Goods and

Services Agreement (paid in arrears) The opportunity to provide feedback and ideas via survey made available 9 May 2019

Overview of the consultation process

Key elements of the Growth Payment Process presented at Sector Briefing 3

FBC growth payment process – feedback overview

Move forward the acquittal date

• Respondents were split between keeping it as it is and moving it forward
• The ability to do this is dependent on the ease or complexity of reconciling and reporting data

Data reconciliation and reporting

• The ability to validate data at regular intervals before quarter end would be beneficial (pre-match)
• The ability to reconcile and report data is varied among service providers (different degrees difficulty / ease)
• Shared data management system would help, data reconciliation method should be reasonable

Move from Not-for-profit funded Agreement to Goods and Services Agreement

• Majority of respondents would not be supportive of this
• More information on Goods and Services Agreement was required before this could be considered

(e.g. what are reporting requirements, operational meeting requirements, impacts to operations, rates)

Other ideas and comments

• Block funded Agreements could be varied at regular intervals
• Treat growth payments and surpluses separately (i.e. don’t recoup surplus funds to offset growth payment)
• The current approach is working
• Don’t understand why all growth payments need to be made at the one time
• The volume of current change is substantial, clear communication channels are needed between DCP and the

sector to support an effective transition, shared decision making is needed to ensure changes are understood

FBC growth payment process Actions / next steps

Keep FBC Growth payment as is, focusing on improving data quality and reporting processes DCP to provide placement data on a monthly basis to enable more frequent data matching and reconciliation Provide further information on Goods and Services Agreement and how it may effect and impact payments and reporting

• bligations

Review the process in 6-12 months for further improvement

• pportunities

Thankyou for your input

Family based care growth

Department for Child Protection Sector briefing 5

Contract reform update

Peter Evans, Project Manager Contract Reform Department for Child Protection

Contract reform update Contract reform

2017 Environmental scan identified the necessity for contract reform. Review unearthed our existing contracts were:

• Ambiguous, vague and lack uniformity
• Inconsistent between same or similar service types
• Difficult to interpret
• Performance management not linked with service expectations
• No clear decision making or engagement pathways
• Did not clarify roles, responsibilities or accountabilities

Stage 1: Develop & implement foundations

Implemented Contract Management Framework Established Procurement & Contract Management Governance Committee Defined Service Specifications & Service Provision Requirements Introduced standardised Not-for-Profit (NFP) Funded Agreements and Goods & Services Agreements Implemented Contract Performance Management Framework Established Service Provider area on DCP Website & events Strengthen and improve relationships within DCP and with service providers by clarifying roles & responsibilities Implement Contract Management & Licensing System (CMLS) Standardise policies, practices, tools and templates

Uses Nimblex software platform

• All online, no download or software necessary
• Tailored, flexible, intuitive & integrated design features moulded

around DCP and Government processes

3 modules aligned to DCP functional areas

• Procurement, Contract management, Licensing

An online service provider portal (accessible online)

• Ability to lodge financial and performance data and acquittals
• Self-serve function to manage contact details, access contract

information and downloads (e.g. copy of contract)

• Ability to monitor and raise issues
• Ability to monitor and input key performance indicator outcomes

and actions

• Potential to view performance reports / dashboards

Contract reform update

Contract Management & Licensing System

Contract Management and Licensing System (CMLS)

a one-stop solution for DCP’s Procurement, Contract Management and Licensing functions

Contract reform update CMLS impact to service providers

19/20 Quarter 1 Acquittals

• Lodge as per normal process
• Use existing financial acquittal template (updating formatting to allow for upload into

CMLS in future)

• New KPI reporting template to be presented at Sector Briefing 6 and distributed prior

Service provider training and use of the portal

• Who from your organisation would you like involved?
• What training style would work best for you (e.g. online, in person)?
• What should we be doing to ensure you are supported and understanding of change?

Let us know your thoughts now, in the Sector Briefing 5 event evaluation survey or email DCPServiceProviders@sa.gov.au

Contract reform

Department for Child Protection Sector briefing 5

Tier 2 Key Performance Indicators

Deborah Odgers, Manager Service Contracts and Licensing Department for Child Protection

Performance Measurement Specification (PMS) – Tier 2 Key Performance Indicators (KPIs)

Tier 1 Key Performance Indicators (KPIs)

Critical performance measures included in Agreements, core to measuring service delivery and will initiate performance responses if not met. 23 Tier 1 KPIs incorporating service provider feedback included in the PMS approved and made available 14 May 2019

Performance Measurement Specification

Supports the key activities required within the CPMF, specifically the measurement, monitoring and management of performance against service agreement. Defines Key Performance Indicators (KPIs)

Performance Measurement Specification (PMS)

Defines the minimum level of performance and service delivery required through the term of service agreement between DCP and the Service Provider. Within the PMS exists two performance measurement tiers: Tier 2 Key Performance Indicators (KPIs)

Supporting performance measures that provide context to Tier 1 Measures. Tier 2 consultation period ended 12 July 2019. PMS being updated to include 45 KPIs incorporating service provider feedback, expected to be approved and available by the end of August 2019.

Performance Measurement Specification (PMS) – Tier 2 Tier 2 feedback process 39% reduction in number of KPIs from 74 to 45

10 (14%) KPIs amended

(e.g. change in target and/or description)

7 (9%) KPIs removed from Tier 2

(e.g. Removed completely from measures)

24 (32%) KPIs consolidated into 2 new KPIs 27 (36%) KPIs where additional clarification required

(e.g. Clarification to provide response to queries raised)

Tier 2 KPIs following sector consultation How has your feedback shaped DCP activities

 Revision of the Performance Measurement Specification with Tier 2 KPIs informed by sector feedback  Drafting of a Performance Measurement User Guide to address requests for clarification on individual KPIs

Tier 2 Performance Measures following consultation period

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP25 Pg 19 2-1 Service provider Service delivery Placement % of Respite Placement Utilisation during the reporting period DCP R: Monthly A: Quarterly GFBC SFBC Clarification requested SP26 Pg 19 2-2 Service provider Service delivery Placement % of Respite that occurs with same respite carer household each time they are placed in a respite placement during the reporting period DCP 80% R: Monthly A: Quarterly GFBC SFBC Agreed reasonable

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP27 Pg19 2-3 Service provider Service delivery Placement Residential care number of bed nights occupied during the reporting period (Bed Night Occupancy) Service provider R: Monthly A: Quarterly Resi Agreed reasonable Clarification requested SP28 Pg 19 2-4 Service provider Service delivery Placement % of Additional support hours requests and accepted approved by DCP Additional support hours, above budget, requested and approved by DCP DCP R: Quarterly A: Quarterly Resi SIL Amended Clarification requested SP29 Pg 20 2-5 Service provider Service delivery Referral % of Placement referrals placed in immediate, short term or long term placement during the reporting period, as a proportion of total referrals Service provider R: Quarterly A: Quarterly GFBC SFBC Resi SIL Amended Clarification requested

Tier 2 KPIs following sector consultation

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP30 Pg 20 2-6 Service provider Service delivery Referral Number of immediate, short term/long term placement referrals declined (Unable to place) by reason during the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Resi SIL Amended Clarification requested SP31 Pg 20 2-7 Service provider Service delivery Carer Number of new carer households that are established and maintained during the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Clarification requested SP32 Pg 20 2-8 Service provider Service delivery Carer Number of carer household exits by reason during the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Nil response SP33 Pg 20 2-9 Service provider Service delivery Recruitment % of Carer enquiries within the previous 12 months converted to an approved carer household as on the last day of the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Nil response

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP34 Pg 20 2-10 Service provider Service delivery Carer % of carer household exit interviews requested and returned during the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Nil response SP35 Pg 20 2-11 Service provider Service delivery Carer % of carer respite requests not provided during the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Clarification requested DCP1 Pg 20 2-12 DCP Service delivery Carer Number of carer households

• n hold by reason on the

last day of the reporting period DCP R: Quarterly A: Quarterly GFBC SFBC Resp Nil response DCP2 Pg 21 2-13 DCP Service delivery Carer Length of time carer households have been on hold for reasons other than a care concern on the last day of the reporting period DCP R: Quarterly A: Quarterly GFBC SFBC Resp Nil response

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment DCP3 Pg 21 2-14 DCP Service delivery Carer Number of carer households that have been inactive/had no placement by reason that are not "On Hold" on the last day of the reporting period DCP R: Quarterly A: Quarterly GFBC SFBC Nil response DCP4 Pg 21 2-15 DCP Service delivery Carer The length of time outcomes

• f carer reviews have been
• utstanding (>1 Month, 1-3

Months, Over 3 Months) on the last day of the reporting Period DCP R: Quarterly A: Quarterly GFBC SFBC Resp Nil response DCP5 Pg 21 2-16 DCP Service delivery Carer Number of outcomes of carer reviews outstanding greater than 6 months by reason on the last day of the reporting period DCP R: Quarterly A: Quarterly GFBC SFBC Resp Nil response

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP36 Pg 21 2-17 Service provider Service delivery Recruitment Number of carer recruitment activities undertaken during the reporting period (If > 0 please provide summary of activities as attachment) Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Clarification requested SP38 Pg 22 2-18 Service provider Service delivery Recruitment Number of active carer assessment processes currently underway on the last day of the reporting period. Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Nil response DCP6 Pg 22 2-19 DCP Service delivery Recruitment % of Carer assessments assessed by CARU within 14 Calendar days. DCP 100% R: Quarterly A: Quarterly GFBC SFBC Resp Nil response SP39 Pg 22 2-20 Service provider Quality of service Placement Number of placement ends by reason during the reporting period Service provider R: Quarterly A: Quarterly GFBC SFBC Resi SIL Agreed reasonable Clarification requested

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP40 Pg 22 2-21 Service provider Quality of service Placement % Number of children and days missing that have been reported formally as a missing person during the Reporting Period DCP 0% R: Monthly A: Quarterly GFBC SFBC Resp Resi SIL Amended DCP7 Pg 22 2-22 DCP Quality of service Placement % of 15-18 year olds who have a transition to independence plan on the last day of the reporting period DCP

(not yet available, limited scope due to system limitation)

100% R: Quarterly A: Quarterly Resi SIL Nil response DCP8 Pg 22 2-23 DCP Quality of service Placement % of clients that have a case plan on the last day of the reporting period DCP 100% R: Quarterly A: Quarterly GFBC SFBC Resi SIL Nil response DCP9 Pg 23 2-24 DCP Quality of service Placement % of Indigenous clients with a cultural plan on the last day of the reporting period DCP 100% R: Quarterly A: Quarterly GFBC SFBC Resi SIL Nil response

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP41 Pg 23 2-25 Service provider Quality of service Placement % of young people engaged in extracurricular activities

• n a weekly basis

Service provider 100% R: Quarterly A: Quarterly Resi Amended Clarification requested

DCP10 Pg 23

2-26 Service provider Quality of service Placement % of young people from ATSI

• r CALD backgrounds

engaged in cultural activities

• n a weekly basis

DCP 100% R: Quarterly A: Quarterly Resi Nil response SP42 Pg 23 2-27 Service provider Quality of service Carer % of Carers that have a learning and development plan developed within 6 months of their carer approval Service provider 100% R: Quarterly A: Quarterly GFBC SFBC Resp Nil action SP43 Pg 23 2-28 Service provider Quality of service Incident Number of care concerns by category received during the reporting period DCP

(In development)

R: Quarterly A: Quarterly GFBC SFBC Resi SIL Agreed reasonable

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP44 Pg 23 2-29 Service provider Quality of service Incident Number of incident reports by category during the reporting period DCP

(In development)

R: Quarterly A: Quarterly GFBC SFBC Resi SIL Clarification requested

DCP12 Pg 23

2-30 DCP Quality of service Disability % of eligible NDIS clients with diagnosed disability who have a NDIA Plan on the last day of the reporting period DCP 100% R: Quarterly A: Quarterly GFBC SFBC Resi SIL Nil response

DCP13 Pg 24

2-31 DCP Quality of service Disability % of children with a NDIA Plan who are in receipt of services during the reporting period DCP

(not yet available)

100% R: Quarterly A: Quarterly GFBC SFBC Resi SIL Nil response

DCP14 Pg 24

2-32 DCP Quality of service Disability % of children with a NDIA plan with a support coordinator on the last day

• f the reporting period

DCP

(not yet available)

100% R: Quarterly A: Quarterly GFBC SFBC Resi SIL Nil response

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment

DCP15 Pg 24

2-33 DCP Quality of service Education % of children with an education plan in place and available to case worker on the last day of the reporting period DCP

(not yet available)

100% R: Annual A: Annual GFBC SFBC Resi SIL Nil response SP45 Pg 24 2-34 (1) Service provider Quality of service Education % of days attended at private school Service provider R: Quarterly A: Quarterly Resi SIL Amended Agreed reasonable Clarification requested SP45 Pg 24 2-34 (2) Service provider Quality of service Education % of days attended at public school DCP R: Quarterly A: Quarterly Resi SIL Amended Agreed reasonable Clarification requested

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP46 Pg 24 2-35 Service provider Quality of Service Education Number of official suspensions, exclusions, and expulsions from School during the reporting period Service provider R: Quarterly A: Quarterly Resi SIL Agreed reasonable Clarification requested SP47 Pg 24 2-36 Service provider Compliance Recruitment Development and implementation of a carer recruitment strategy and plan undertaken Service provider Yes

(with evidence)

R: Annual A: Annual GFBC SFBC Resp Agreed reasonable

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP NEW1 2-37 Service provider Compliance Training

Number of carers who have not completed required training at the end of the reporting period, by type

• f training
• First Aid (initial) or equivalent
• First Aid refresher (every 3 years)
• Safe Environments for Child &

Young People

• Safe Environments for Child &

Young People refresher (every 3 years)

• Safe Infant Care
• Safe Infant Care refresher (every 3

years)

• Step by Step training
• Aboriginal and Torres Strait

Islander (Aboriginal) Cultural Awareness training (within 12 months of approval)

• Cultural and Linguistically Diverse

(CALD) Awareness training (within 12 months of approval)

Service provider R: Quarterly A: Quarterly GFBC SFBC Resp Creation action:

• New KPI to

consolidate training related measures (SP48, SP49, SP50, SP51, SP52, SP53, SP54, SP55, SP56) Clarification requested

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP NEW2 2-38 Service provider Compliance Training

Number of service provider personnel who have not completed required training at the end of the reporting period, by type of training

• First Aid (initial) or equivalent
• First Aid refresher (every 3 years)
• Safe Environments for Child &

Young People

• Safe Environments for Child &

Young People refresher (every 3 years)

• Safe Infant Care
• Safe Infant Care refresher (every 3

years)

• Step by Step training
• Aboriginal and Torres Strait

Islander (Aboriginal) Cultural Awareness training (within 12 months of employment)

• Cultural and Linguistically Diverse

(CALD) Awareness training (within 12 months of employment)

Service provider R: Quarterly A: Quarterly GFBC SFBC Resi Resp SIL Reu Creation action:

• New KPI to

consolidate training related measures (SP57, SP58, SP59, SP60, SP61, SP62, SP63, SP64, SP65, SP74, SP75, SP76, SP77, SP78, SP79) Clarification requested

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP66 Pg 27 2-39 Service provider Compliance Standards Does the organisation have evidence that it is active in applying systems and processes as it relates to privacy, protective data security and data quality, and is compliant with the Government of South Australia, Adequate Records Management Standard. Service provider Yes R: Annual A: Annual GFBC SFBC Resp Resi SIL Nil response SP67 Pg 27 2-40 Service provider Governance Administration Conflict of Interest attestation statements Service provider Yes R: Annual A: Annual GFBC SFBC Resp Resi SIL Nil response

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP20 (2) Pg 28 2-41 Service provider Quality of service Services % of intervention services with families / individuals completed that are successful (client not in placement) after 3, 6, 24 months of service

• completion. (in development)

DCP 80% R: Quarterly A: Quarterly Reu Clarification requested SP21 Pg 28 2-42 Service provider Quality of service Services Number of Families / Individuals people intervention where services are discontinued by reason during the reporting period Service provider R: Quarterly A: Quarterly FP Reu Agreed reasonable measure Amended SP68 Pg 28 2-43 Service provider Service delivery Referral Number of referrals that are declined by reason during reporting period Service provider R: Quarterly A: Quarterly FP Reu Agreed reasonable measure Amended

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Draft PMS Ref Pg PMS V2 Ref

Responsibility

Domain Area Description Source Target Frequency Report (R) Assessment (A) Service Type Comment SP69 Pg 28 2-44 Service provider Service delivery Services % of families/individuals with high intensity phase services that have had greater than 8 hours per week face to face and phone contact time over reporting period Number of face to face contact hours, per family during high intensity phase services Service provider R: Quarterly A: Quarterly FP Reu Amended Clarification requested

DCP16

Pg 29 2-45 DCP Quality of service Services % of families/individuals that have "Case Plans" (or equivalent) on the last day of the reporting period 100% R: Quarterly A: Quarterly FP Reu Amended Clarification requested

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Tier 2 Performance Measures removed

Draft PMS Ref Pg Description Reason removed

SP37 Pg 21 Number of prospective carers that have commenced the carer assessment process but withdrew from the process before completion during the reporting period (Clarification requested) Removal Action Measure is to be removed as this is a reporting requirement of

• Agreements. Please refer to the assessment and authorisation of

approved carers, within the Service Requirements of the Family Based Care Service specifications. DCP11 Pg 23 % of Carer households or service provider residential carers participating in case planning and review during reporting period (Clarification requested) Removal action: The intent of the measure was to understand the degree of case management engagement. The measure has been removed as it is not believed to be achievable to provide the desired intent. DCP are open to service provider feedback of ideas of the best way to achieve this. SP70 Pg 28 Number of families/individuals with stepdown phase services over the reporting Period (Clarification requested) Removal action: The intent of the measure is to understand the pattern of interaction. Measure to be removed no longer required. SP71 Pg 28 Number of families/individuals with high intensity phase services exiting during reporting period. (Note exiting indicates full completion of service not a breakdown) (Clarification requested) Removal action: The intent of the measure was to understand the components of service delivery, upon review, DCP believe this is adequately covered via

• ther mechanisms / measures. Measure to be removed.

Tier 2 KPIs following sector consultation

Service type key: FP: Family Preservation GFBC: General Family Based Care Resi: Residential Resp: Respite Reu: Reunification SCO: Specific Child Only SFBC: Specialist Family Based Care SIL: Supported Independent Living

Tier 2 Performance Measures removed

Draft PMS Ref Pg Description Reason removed

SP72 Pg 29 Number of families/ individuals with stepdown phase services exiting during reporting period. (Note exiting indicates full completion of service not a breakdown) (Clarification requested) Removal action: The intent of the measure was to understand the components of service delivery, upon review, DCP believe this is adequately covered via

• ther mechanisms / measures. Measure to be removed.

SP73 Pg 29 Number of referrals to other services by type (Clarification requested) Removal action: The intent of the measure was to understand the components of service delivery, upon review, DCP believe this is adequately covered via

• ther mechanisms / measures. Measure to be removed.

SP80 Pg 30 Percentage of service provider’s personnel who have completed Step by Step Training during this reporting period Removal action: KPI removed as not applicable for Family Preservation or Reunification

Tier 2 Key Performance Indicators Next steps

Performance Measurement Specification (PMS)

updated to include Tier 2 KPIs informed by sector feedback internal approval process underway anticipated to be available on the DCP Service Provider webpage by end August 2019

Performance Measurement User guide

to be developed to address requests for clarification on individual KPIs will capture the “how to” component of implementing the PMS

Tier 2 KPIs

No response received (however, we are working on setting up an onsite facility with webex and video conferencing to enable improved interactivity) We can see that the sector feedback is being heard and influencing changes to the draft documents

Sector briefing 4 event evaluation DCP Sector Engagement evaluation

Informative Venue / online mechanism (sound & visual) 4/5: Somewhat informative Beneficial Worked well Needs improvement Topics you’d like covered

Unit costing for Residential Care

4.5/5: Worked ok to great, I could see & hear most of it 4.5/5: Somewhat to really helpful

Upcoming Procurement & Contracting Events

September 2019: Sector Briefing 6

Procurement Program update Contract reform update Presentation of draft templates for sector feedback

To be made available before Sector Briefing 6 to ensure time to review prior to presentation

Contract Management Plan - Risk Matrix template KPI reporting template for sector feedback

Visit DCP’s Service Provider Webpage https://www.childprotection.sa.gov.au/service-providers Contact DCPServiceProviders@sa.gov.au Refer to DCP newsletters and Service Contract Updates emailed to you