DEPARTMENT OF HUMAN SERVICES LEAN SUMMIT 2015 Melba Depea Affigne, - - PowerPoint PPT Presentation
DEPARTMENT OF HUMAN SERVICES LEAN SUMMIT 2015 Melba Depea Affigne, Director Kim Brito, Associate Director October 23, 2015 DHS Lean Initiative S 21 21 8 IMPR IMPROVE VE Senior Staff OPE OPERA RATI TION ONAL AL Lean 101 Trained
LEAN SUMMIT 2015
Melba Depeña Affigne, Director Kim Brito, Associate Director October 23, 2015
IMPR IMPROVE VE OPE OPERA RATI TION ONAL AL EF EFFI FICIE CIENCIE NCIES
DHS Employees Trained in CI
Completed
Scheduled
Senior Staff Lean 101 Trained
Member Delivery Team Selected
CREATE A CUL CULTURE TURE FOR CHANGE
Building a robust agency that effectively & efficiently serves its customers
Results: Established a call canter
Results: Increase from 20k cases/month to 32k cases/month
Results: On-going trainings and appreciation initiatives
Results: Established the Office of Continuous Quality Improvement
Customer needs and expectations Press for transparency & accountability Budgetary resources Changing workforce and population RI Governor Executive Order #15-9
END USERS (Clients to be served) PROCESS PARTNERS (Internal customers) ALLIED STAKEHOLDERS (Other agencies, communities, regulators, etc.)
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