Dynatrac ace ONE: E: Redefi fining The Customer Ex Experience - - PowerPoint PPT Presentation
Dynatrac ace ONE: E: Redefi fining The Customer Ex Experience Khawar Ahmed Director, Sales Engineering Dynatrace Every business will become a software business, build applications, use advanced analytics and provide Saas services
Khawar Ahmed Director, Sales Engineering Dynatrace
Dynatrac ace ONE: E: Redefi fining The Customer Ex Experience
“Every business will become a software business,
build applications, use advanced analytics and provide Saas services”
– Satya Nadella, CONVERGENCE 2015 US CONFERENCE
“We have tens of thousands of non-human workers, and they exist alongside our human workforce, and they have to complement each other”
Dynatrace Agents in your environments today *
*As of November 2018
You are ready to scale
People
Enablement
Performance Culture
Process
Platform Value
Massive Adoption
Business Outcomes
KPIs Path to Success Goal Led
Leadership and Guidance
Digital Transformation, not just an upgrade
:
Platform and not just Software
What Matters:
:
Dynatrace ONE
Product Support Product Expertise Collective Intelligence Dynatrace ONE
Dynatrace ONE
Product Support Product Expertise Collective Intelligence Dynatrace ONE
Dynatrace ONE Centers
Dynatrace ONE
The Expert rts:
We accele lerate adoptio ion and valu lue by:
Chris Carloni
CSM
Megan Carnaghi
CSM
Ryan Diehl
CSM
Ashley Woten
Support Engineer
Cody Kachelski
Product Specialist
Nathan McClain
Josh Raymond
Manager
Lorena Garcia
Product Specialist
Dan Cummings
Product Specialist
Stephen Hull
Manager
Mike Shermetaro
Manager
Sherif El-Messiri
Support Engineer
Farha Hanif
Product Specialist
Kayan Hales
Manager
Kim Daniels
CSM
Michael Gibbons
Engineer
Sang Kang
CSM
Michael Bonner
Product Specialist
Jessica Eurich
Product Specialist
Arijan Zenuni
Product Specialist
Kayla Bondy
Product Specialist
Mike Rogers
Product Specialist
Quirico Ziraldo
Product Specialist
Ben Styx
Product Specialist
Jacob Crawford
Product Specialist
Harshal Pujari
Matt Hotra
Product Specialist
Anton Gojcaj
Product Specialist
Joshua Pavlica
Product Specialist
Martin Chochkeh
Product Specialist
Adele Sanchez
Product Specialist
Delwar Hossain
Product Specialist
120+ Product Specialists, Support Engineers and Customer Success Managers,
focused on delivering unrivaled customer experiences
UI
The Dynatrace ONE Customer Experience
Dynatrace ONE Premium
✓ Live chat ✓ Digital onboarding and enablement ✓ Dynatrace University & Community Access ✓ Customer support – 24 hour
ys ✓ Prioritized Ticket Handling & Chat Availability ✓ Customized Success Plan ✓ Designated customer success manager ✓ Designated product specialist
Dynatrace ONE
✓ Live chat ✓ Digital onboarding and enablement ✓ Dynatrace University & Community Access ✓ Customer support – 8 hours x 5 days
Included with Dynatrace Maintenance or Subscription Available as uplift to Dynatrace Maintenance or Subscription
“Dynatrace ONE is a notch above the rest. With other software vendors we are constantly escalating issues…with Dynatrace ONE we get the pro-active engagement and expertise we need right awa way.”
Plan for Success Dedicated Product Expertise Always on Live Chat Convert to Dynatrace Acceleration Business Insights Platform Extension Transformation Virtual Instructor Led Training (vILT) Virtual Hands On Training (vHOT) Live Instructor Led Training
Dynatrace ONE Premium
Services Education
24x7 Premium Support Hundreds of Experts Worldwide Product Certifications
Dynatrace ONE Dynatrace University
Product Onboarding Proactive Technical Support Integrate with IT ecosystems Product E-learningConversion & Onboarding Guidance
Always On Live Chat Self-service Product Enablement
“Get closer than ever to customers…. so close that you tell them what they need well before they realize it themselves.”
Dynatrace ONE