The Community Technical Assistance Center of New York
Embarking on A New Path Bill P. Martone President WPM Consulting
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Embarking on A New Path Bill P. Martone President WPM Consulting The Community Technical Assistance Center of New York T o obtain Continuing Education Unit credits, please 1. Please log into the webinar system via your computer, and view the
The Community Technical Assistance Center of New York
Embarking on A New Path Bill P. Martone President WPM Consulting
The Community Technical Assistance Center of New York
T
1. Please log into the webinar system via your computer, and view the entire presentation 2. Go to http://socialwork.nyu.edu/alumni/continuing- education/OnlinePortal.html 3. Create a profile 4. Select today’s webinar 5. Pay the $15 processing fee 6. T ake the Knowledge T est* *The Knowledge Test will be made available to you within the week. You will receive an email with this information within 24 hours of this webinar.
The Community Technical Assistance Center of New York
January 15th 11am-12pm
Culture- Driven Leadership
There is growing recognition of the need for organizations to infuse a performance management culture not only in residential treatment, but in all levels of the organization. A critical component in all employees understanding and embracing a performance based culture is defining, teaching, assessing, and monitoring the essential competencies of those who deliver behavioral health services. This webinar will outline critical skill sets and identify strategies aimed at strengthening and supporting the workforce.
The Community Technical Assistance Center of New York
What is your role in your agency?
Agenda For Session 1
William P. Martone 12/18/15
Goals For The Series
William P. Martone 12/18/15
achieving sustained positive outcomes for youth and families.
capacity for developing or expanding community based services
strategies you can go back and utilize to improve services in your own programs
Bill’s Background and Experiences
Agencies Employed At BBI Work Peer Faculty Agencies
Freddy
So Why Consider Offering More Services in Communities
Lets Look at Some Emerging Trends
Top 40 Trends
* to Expect in the next 3-5 years
William P. Martone 12/18/15
*From Tom Woll’s 40 Trends Report - to be released January 2016 – For the Alliance Residential Transformation
Project and The Strategic Change Initiative
Top 40 Trends to Expect in the next 3-5 years
William P. Martone 12/18/15
Top 40 Trends to Expect in the next 3-5 years
William P. Martone 12/18/15
Top 40 Trends to Expect in the next 3-5 years
William P. Martone 12/18/15
Reinventing the Organization
Case Example From Hathaway-Sycamores
Mission
Of Hathaway-Sycamores Child and Family Services
Cultivating hope and resilience to enrich the well-being of children, adults, families and communities
In 1994
Nic he 60 Be d Re side ntial Pro g ram – DCF
S/ PRO BAT IO N/ EDUCAT IO N Pla c e me ntsSo me Be g inning F amily Wo rk – Pic nic s/ Ca mp us Visits/ Ho me Visits Co nc e rns abo ut w hat Manag e d Care Mig ht Me an Be g an Building an Array o f Co mmunity Base d Se rv ic e s
In 2000
Be c ame a Wraparo und Ag e nc y Hire d Pare nt Partne r (Pe e r to Pe e r Suppo rt) Be g an Utilizing Wraparo und Philo so phy T hro ug h Out All Our Pro g rams/ Se rv ic e s Built Pare nt Partne r Pro g ram Intro duc e d Pare nt Partne r Into Re side ntial Milie u – Ke y Ste p in T
r a nsfo r ming Va lue s & Be lie fsIn 2004
Intro duc e d Re sWrap
In 2005
Me rg e r 187 Re side ntial Be ds Adde d a fo rme r Pare nt Co nsume r to Bo ard o f Dire c to rs
In 2010
34 Re side ntial Be ds Be g an Re side ntially Base d Se rv ic e s - (De mo nstratio n Pro je c t)
Key Highlights
E nvir
Lack of fiscal resources Lawsuits Rate Reform Growth in community based services
Na tiona l Ac c r e dita tion – JCAHO
Changed our organization Data driven decision making Performance Improvement focus 2010 began Performance Excellence Project – quest for state/national quality award
Ag e nc y- wide imple me nta tion of Wr a pa r
Wrap started in 2000 Strength based Families as partners Development of Child and Family Team No difference from kids in residential – getting better outcomes in community
Building Br idg e s Initia tive
Values and Principles continued to drive change Adapted by state Association Adapted into RBS in Los Angeles
Changing the Metaphor of Placement
The Transformation of a Residential Program
Key Issues in Change
Intr
e nt Pa r tne r s
From 1 to 40
Re s/ Wr a p – Home wa r d Bound Pilot
Combining a RTF with Wraparound Philosophy – importance of Child and Family Team Implemented Res/Wrap in LA County in 2004 Four agency pilot Each model varied slightly in approach, but contained core elements Funded through agency wraparound reserves Achieved LOS of 9 months
F a mily Se a r c h a nd E ng a g e me nt
Detective to identified staff
Dir e c tive Supe r vision
Focus on precision of intervention
Cr e a te d a Cor e Pr a c tic e Mode l (will re vie w la te r)
Eventually a County and Statewide Model Created Today County is discussing Underlying Needs
RBS De monstr a tion Pr
4 Counties in CA - 3 Providers in Los Angeles 17 Bed Pilot started in 2010
Changing the Metaphor of Placement (continued)
The Transformation of a Residential Program
Key Issues in Change
R
BS Value s (Se e Appe ndix for
De tails on RBS)
he ir Co mmunity
a milie s a re E xpe rts o n T he mse lve s a nd T he ir Childre n
a mily Culture is Ac kno wle dg e d a nd Ho no re d
re a tme nt a re I ndividua lize d a nd Stre ng ths-b a se d
a mily I nvo lve me nt a nd Co nne c tio ns a re E sse ntia l
a milie s
t T a ke s
19
F isc al Bre ak Down In Dollars
1994 - T
he Syc a mo r e s – b ud ge t o f $5,848,000
Residential Mental health NPS Development
Development NPS Residential
F isc al Bre ak Down in Pe rc e ntage s
1994 - T
he Syc a mo r e s – b ud ge t o f $5,848,000
Residential Mental health NPS Development
Development NPS Residential
F isc al Bre ak Down in Dollars
Sta rt o f F Y’ 2011- b udg e t o f $49,715,000
Residential, $1,681,279 Residential Demonstration Project $2,107,872 School, $1,217,560 Wraparound, $4,965,124 FFA, $1,130,400 FRC, $1,473,325 TILP, $312,140 Adoptions, $25,000 Mental Health, $35,251,374 Development $1,464,128Residential Residential Demonstration Project School Wraparound FFA FRC TILP Adoptions Mental Health Development
F isc al Bre ak Down in Pe rc e ntage s
Sta rt o f F Y’ 2011- b udg e t o f $49,715,000
Residential 3.4% Residential Demonstration Project 4.2% School 2.5% Wraparound 10.0% FFA 2.3% FRC 3.0% TILP 0.6% Adoptions 0.1% Mental Health 71.0% Development 3.0%Residential Residential Demonstration Project School Wraparound FFA FRC TILP Adoptions Mental Health Development
Fiscal Position in 2015
The Hathaway-Sycamores budget at the beginning of FY’14-15 was > $55,000,00 All Growth Since 2011 has been in Community-Based services and has been >$5 Million
Asse ssing Whe re Your Organization Is At
Identify and promote practice and policy initiatives that will create strong and closely coordinated partnerships and collaborations between families, youth, community- and residentially-based treatment and service providers, advocates and policy makers to ensure that comprehensive services and supports are family-driven, youth-guided, strength-based, culturally and linguistically competent, individualized, evidence and practice-informed, and consistent with the research on sustained positive outcomes.
BBI Self-Assessment Tool: Purpose
Resolution.
and support.
being utilized in both or either residential and community settings.
identify guidelines where there is disagreement between respondents OR where no or little activity is occurring as assessed by one or more parties (i.e. family members), so that QI work can occur.
available at the BBI website (www.buildingbridges4youth.org) 27
BBI Self-Assessment Tool Framework: Assumptions
residential and community settings.
fidelity) are available and do not require duplication.
important to implement the values and principles of the BBI Joint Resolution.
and agency staff who are involved and familiar with the residential agency-to help structure conversations that focus collective energy on outcomes and effective practices.
28
Elements of the BBI SAT
29
Who is the SAT for? Designed to be used with groups of:
Approaches to Administering the BBI SAT
Decide which is the best approach for your program and/or community; examples include, but are not limited to:
staff at a time, followed by discipline specific dialogues and decisions about action steps regarding improvement needs based on findings;
and/or families, involving them in dialogue about improvement needs; the ‘findings’ and the summation of the youth/family discussions/recommendation are then shared with executives and/or the group responsible for the BBI Improvement Project at the residential program;
community partner organizations, youth, families, and payers.
Often initiated by the residential provider. Consider a variety of implementation options, including pre-discussion of items w/ respective groups of stakeholders. Create opportunities for respondents to discuss the results and collaborate to identify organizational and systemic improvements.
31
Examples of BBI SAT Implementation Approaches
youth/staff community meetings
results to staff at least annually
and analysis of results
stakeholders with BBI expertise and families/youth are partners
32
1 2 3 4 5 Don’t Know/ Doesn’t Apply Never/ Almost Never Rarely Sometimes Often Always/ Almost Always
The goals of the treatment plan are based on the youth’s own goals.
If they are able, youth guide the Child and Family Team meetings.
Youth develop full understanding of the treatment plan.
Youth are involved in everyday decision-making about their care.
Peer advocates support youth in:
Youth have a voice in selecting members of their Child and Family Team.
E xample s F rom the SAT
Example of Use
LA Providers utilized the SAT Tool from Building Bridges
35
The SAT Glossary provides a definition of terms used throughout the SAT. It is available at the BBI website (www.buildingbridges4youth.org)
Another Tool for Organizational Assessment
http:/ / www.createthefuture.com/ CBtoolkit.htm The Center fo r Public Skills Training Capacity Building To o lkit 1 1 T his Capacity Building Action Planning Toolkit w as o riginally developed by Frank Martinelli and Shelly Schnupp for use by local
associations of the Great Lakes Alliance of the YWCA as part of the GLA Capacity Building Project.
Organizational Capac ity Outc ome Domains
g a niza tiona l De ve lopme nt. Inc lude s ma na g e me nt a nd pla nning pra c tic e s,
g o v e rnanc e pra c tic e s a nd fina nc ia l ma na g e me nt syste ms, a nd use o f te c hno lo g y to impro v e e ffic ie nc y o f o pe ra tio ns.
a m De ve lopme nt. E
xa mple s inc lude the q ua ntity a nd sc o pe o f se rv ic e s o ffe re d, c lie nt re c o rdke e ping pra c tic e s, a nd the a b ility to e ng a g e in inte rna l se lf-e v a lua tio n fo r c o ntinuo us pro g ra m impro v e me nt a nd a c c o unta b ility.
de v e lo pme nt, the numb e r o f de v e lo pme nt e ffo rts dire c te d a t e xisting a nd ne w so urc e s, a nd the suc c e ss o f tho se e ffo rts.
e a de r ship De ve lopme nt. F
tra ining fo r no n-pro fit dire c to rs, sta ff, a nd b o a rd me mb e rs.
ng a g e me nt. Inc lude s e ffo rts to e xpa nd c o mmunity a wa re ne ss a b o ut the
Building Org a niza tiona l Ca pa c ity – que stions to ask
Vision & Mission a nd Str a te g y: Do e s the a g e nc y’ s missio n a nd v isio n a ddre ss c o mmunity
a nd is it inc lude d in yo ur stra te g ic pla n?
Gove r na nc e a nd L e a de r ship: Do e s the o rg a niza tio n ha v e stro ng a nd e ffe c tiv e le a de rship
a t b o th the sta ff a nd b o a rd le v e l tha t is c o mmitte d to b uilding a n a rra y o f c o mmunity se rv ic e s?
Re sour c e s De ve lopme nt: Do e s the o rg a niza tio n ha v e the ne c e ssa ry re so urc e s(b o th
pe o ple a nd fina nc ia l) to de v e lo p ne e de d c o mmunity se rv ic e s?
Inte r na l Ope r a tions a nd Ma na g e me nt: Do yo u ha v e in pla c e HR Po lic ie s a nd Pro c e dure s,
Sta ff Re c ruitme nt & Re te ntio n Stra te g ie s, a Sta ff De v e lo pme nt Pla n inc luding div e rsity a nd c o mpe nsa tio n g o a ls, v o lunte e r pla n, a de q ua te fina nc ia l pla nning a nd b udg e ting c a pa c ity, inte rna l c o mmunic a tio ns, Info rma tio n syste ms, e tc . ?
Str a te g ic Re la tionships: Is yo ur o rg a niza tio n kno wn in the c o mmunity thro ug h ma rke ting
a nd pub lic re la tio ns; c o mmunity e duc a tio n a nd a dv o c a c y; c o lla b o ra tio ns, a llia nc e s a nd pa rtne rships; ne two rking ; a nd mo re ?
Se r vic e De live r y a nd Impa c t: Ca n yo u de mo nstra te tha t yo ur po te ntia l c o mmunity b a se d
se rv ic e s a re ne e de d, will ma ke a diffe re nc e to so c ie ty a nd tha t yo u a re a b le to me a sure a nd e v a lua te the se pro duc ts a nd se rv ic e s?
Ca pa c ity Building T
xa mple – Inte rna l Ma na g e me nt a nd O pe ra tio ns
Ca pa c ity Building T
xa mple – Se rvic e De live ry a nd Impa c t
Ca pa c ity Building T
xa mple – Stra te g ic Re la tio nships
E xample s of Community Base d Se rvic e s Organizations May De ve lop
r ing /Addic tio n Pr e ve ntio n Se r vic es
C ar e
r e atme nt Fo ste r C ar e
r ansitio nal Inde pe nde nt L iving
c e C e nter
vic e s
ams
he r ape utic Be havio r al Se r vic e s – In-Ho me
ic Se r vic es
vic e s
c h & Eng ag e me nt
e se r vatio n
t Se r vic e s
e nt A dvo c ate Pr
ams
apar
vic es
vic e s
e / He ad Star t
te r Sc ho o ls
vic e s
um Se r vic e s
Topics for Future Webinars Include
Systems Approach to Change
Management Infrastructure Needs
The Value of Real & Effective Partnerships
Innovative Service Delivery Models
Outcomes
fundamental driver of system change efforts.
positive outcomes. Supervision Models
William P. Martone President WPM Consulting, Inc. 1516 Beech Street South Pasadena, CA 91030 Cell Phone: 626-831-6850 E-Mail: martonewilliam@gmail.com
The Community Technical Assistance Center of New York
Yvette Kelly yvette.kelly@nyu.edu
Residentially Based Services Reform in California
Wha t is R BS R e form
California's Residentially-based Services Reform initiative seeks to transform the state's group homes, currently providing long-term congregate care and treatment, to programs combining short-term residential stabilization and treatment with follow-along community-based services to quickly reconnect youth to their families, schools and communities. In 2007, with the passage of AB 1453 (Soto), support of the California Department of Social Services (CDSS), financial support from Casey Family Programs, and the creation of the RBS Reform Coalition, reform of the State's system for care and treatment of youth with challenging needs came to fruition. The legislation authorized selection of four counties or consortia of counties that, with private partners, will implement alternative program and funding models consistent with the framework document that defines and describes RBS. The lessons learned from these projects informed planning for statewide implementation of RBS reform presented to the Legislature in 2011.
L
L
Paralle l to State re fo rm L
Gro up Ho me Re fo rm sinc e 2005 T he R
e sWrap* mo d e l Hathaway-Syc amo re s Child and
Family Se rvic e s d e ve lo pe d with thre e o the r pro vid e rs in L
Co nfe re nc e s, be c ame the basis fo r the d e ve lo pme nt o f the L
*Re sWrap c o mbine s Re side ntial and Wraparo und appro ac he s
LOS ANGELES COUNTY RESIDENTIALLY BASED SERVICES DEMONSTRATION PROJECT
OPEN DOORS
L
c o untie s (Sa n Be rna rdino , Sa c ra me nto a nd the Ba y Are a Co nso rtium) to pa rtic ipa te in a n AB 1453 “ Re side ntia lly Ba se d Se rvic e s” (RBS) de mo nstra tio n pro je c t to sho rte n time fra me s to dura b le pe rma ne nc y fo r c hildre n who fa c e a re side ntia l sta y. L A’ s pla n is to infuse re side ntia l c a re with Wra pa ro und princ iple s (a c tive fa mily vo ic e a nd c ho ic e , fa c ilita te d pla nning pro c e ss, c a re c o o rdina tio n, fa mily finding ), a nd tra nsfo rm the tra ditio na l re side ntia l milie u to a the ra pe utic c o mmunity witho ut wa lls.
No te : CA is a IV-E Wa ive r Sta te a nd L
Co untie s in CA pro viding it g re a te r fle xibility in funding mo de ls tha n o the r Co untie s 52
Ke y Compone nts of Mode l
T ar ge t Population Children in or at risk of RCL – 12/14 placement (high-end placements) 52 bed demonstration Approximately 160 children to be served in 2 years T he R BS Collabor ative Par tne r s DCFS DMH Five Acres - (Boys only - Ages 6-14 - 18 beds - 2 open) Hillsides -
(Co-ed - Ages 6-17 - 18 beds - 2 open)
Hathaway-Sycamores -
(Boys only - Ages 6-17 - 16 beds - 1 open)
Innovations Treatment without walls Family search, engagement, preparation and support from Day 1 Flexible funding to support innovation Waiving RCL requirements
Ke y Compone nts
c ontinue d
Ke y F e a tur e s
One Child and Family Team across all environments One plan of care Crisis stabilization without replacement Respite in the community
Outc ome s (se e re so urc e s fo r de ta ils)
Safety, Permanency and Well Being; Decreased length-of-stays in residential placements; Reduced re-entry Increased use of informal or “natural” community supports
Pe r for ma nc e Me a sur e s
CAFAS School Report Card CANS WFI-4 YSS Client Demographics YSS-F Changes of Placement
Clie nt E lig ibility Crite ria
Must b e a De p a rtme nt o f Chi
ld a nd Fa mi ly Se rvi c e s (DCFS) Cli e nt
Wo uld Othe rw i
se Ne e d RCL 12 o r 14 Pla c e me nt
Wi
ll Ne e d Si gni fi c a nt Co mmuni ty De ve lo p me nt Wo rk to Ac hi e ve Pe rma ne nc y
Wi
ll Ne e d Si gni fi c a nt Fa mi ly Fi nd i ng a nd De ve lo p ment Wo rk to Ac hi e ve Pe rma ne nc y
Wi
ll Ne e d Inte nsi ve Se rvi c e s Po st-re si d e nti a l to Susta i n Pe rma ne nc y*
* DCF S c ase must re main o pe n thro ug ho ut arc o f c are
Ke y F isc a l a nd Polic y Cha lle ng e s
F isc a l
How to build a better funding model How to creatively overcome existing methods of payment
Determining IV-E Allowable Costs in model Waiving the RCL System
Polic y
How to change current attitudes toward residential care Using data to determine how children fare Leadership for Reform (CA Alliance / LA County/Providers/ Casey Family Programs – $ support for reform) How long public policy changes take to implement How to market project to “powers that be” (County BOS/State Officials/County Social
Workers etc.)
F isc a l Mode l for L
T he RBS pro vide rs will b e pa id a ne w RBS c a se ra te whic h will fund up to te n mo nths in re side ntia l c a re , a Child a nd F a mily T e a m, c o nc urre nt fa mily finding e ng a g e me nt, pre pa ra tio n a nd suppo rt, re spite , c risis sta b iliza tio n, a nd inte nsive pa ra lle l c o mmunity-b a se d inte rve ntio ns inc luding the de ve lo pme nt o f c o nne c tio ns. Afte r te n mo nths o f re side ntia l c a re (no t ne c e ssa rily c o nc urre nt) ha ve b e e n use d, the ra te will c o nve rt to a lo we r ra te to inc e ntivize pro vide rs to re c o nne c t c hildre n with the ir fa milie s a nd c o mmunitie s a nd re turn the m q uic kly to ho me b a se d se tting s. Waiving the RCL S yste m fo r the RBS Units o nly; the RCL syste m will no lo ng e r a pply so tha t a ll Ope n Do o rs b e ds (fo rme rly RCL 12 o r 14) re pre se nt a sing le le ve l o f c a re . T he Wa ive r Re q ue st re fle c ts the tra nsfo rme d sta ffing a nd tre a tme nt mo de l o utline d in the Vo lunta ry Ag re e me nt a nd the F unding Mo de l.
F isc a l Mode l for L
Provider is at risk for meeting cost neutrality over a 24 month period - $147,314
Reconciliation process after 24 month period
Reconciliation Process
Average cost per child defined as:
The exit cohort Children in care for 24 months during the first 24 months of the Demonstration
If average cost is over $147,314 provider pays difference back to County If average cost is less than $147,314 savings shared 50/50 between provider and County – dollars to be used for reasonable and allowable child welfare related services
Actual Residential Cost Determination
Residential Rate is an estimate Actual costs to be determined at conclusion of project Provider may keep up to 10% excess over actual cost Any excess beyond 10% is returned to the County Rate to be renegotiated if project is extended beyond 24 months
Sta ffing Mode l (for
a 16 be d fac ility)
Residential Group Care Residential Director 0.40 Milieu Supervisor 1.00 Youth Specialists 14.00 On-Call Youth Specialists 3.00 18.00 Community Services Staff Program Director 1.00 Clinical Supervisor 1.00 Clinician 6.50 Lead 2.00 Family Facilitator 6.50 Youth Specialist 6.50 Family Finding & Engagement 2.00 Lead Parent Partner 1.00 Parent Partner 6.50 Family Crisis Response Team 6.00 Administrative Support 1.50 40.50 Mental Health Specialty Staff Psychiatric Services 1.00 Medical Services Staff 1.50 TBS 6.00 MHRS Staff/Youth Specialists 9.00 17.50 Shared Program Support Program Oversite & Supervision QA/QI Clinician 0.50 DMH Billing & Chart Staff 1.50 2.00 Total Salaries & Wages 78.00
Ini ti a l Sta ffi ng Mo d e l fo r RBS i nc lud i ng re si d e nti a l a nd c o mmuni ty c o mp o ne nts
T e c hnique s Use d to Ove r c ome F isc a l a nd Polic y Cha lle ng e s Pa rtne rships o f Ke y Visio nary Ind ividuals
Including parents and youth in planning
Re -c o nc e ptualizing the use / p urp ose o f re sid e ntial tre a tme nt Signific a nt Investme nt o f T ime Ne utra l Co ordinatio n b y 3rd p a rties (c o nsulta nts a nd Ca se y) Building o ff Wra p aro und Princ iple s/ Values
ResWrap Pilot Results Family Decision Making/Child &Family Team Fundamental shift in philosophy on how the family is viewed Realization that many children being successfully served in Wraparound in the community are the same children being referred to residential treatment
De velo ping F isc al Crea tivity Cre a ting c ro ss-te am T raining a nd E valuatio n Wo rkgro up s fo r the p ro je c t So c ia l Marke ting to Co unty So c ial Wo rke rs
Additional Resources
Information On The California RBS Reform Coalition Project And Other County Models Can Be Found At:
www.rbsreform.org
The Community Technical Assistance Center of New York
T
1. Please log into the webinar system via your computer, and view the entire presentation 2. Go to http://socialwork.nyu.edu/alumni/continuing- education/OnlinePortal.html 3. Create a profile 4. Select today’s webinar 5. Pay the $15 processing fee 6. T ake the Knowledge T est* *The Knowledge Test will be made available to you within the week. You will receive an email with this information within 24 hours of this webinar.
The Community Technical Assistance Center of New York