FOCUSING ON CULTURE TO FASTRACK AGILITY WHO WE ARE ANZs #1 FASHION - - PowerPoint PPT Presentation

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FOCUSING ON CULTURE TO FASTRACK AGILITY WHO WE ARE ANZs #1 FASHION - - PowerPoint PPT Presentation

Oct 10, 2022 182 likes •617 views

FOCUSING ON CULTURE TO FASTRACK AGILITY WHO WE ARE ANZs #1 FASHION AND SPORTSWEAR ONLINE RETAILER 13M+ visits / month LEADING CUSTOMER EXPERIENCE MARKET LEADING NPS AUSTRALIAS FASTEST GROWING RETAILER AT 40% YOY FASTEST DELIVERY IN

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FOCUSING ON CULTURE TO FASTRACK AGILITY

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LEADING CUSTOMER EXPERIENCE MARKET LEADING NPS AUSTRALIA’S FASTEST GROWING RETAILER AT 40% YOY 75% / 25% FEMALE TO MALE SPLIT OF CUSTOMERS 2M+ APP DOWNLOADS

ANZ’s #1 FASHION AND SPORTSWEAR ONLINE RETAILER

13M+ visits / month

FASTEST DELIVERY IN ANZ, 3H IN SYD, SAME DAY TO 70% OF AU 1,000+ LOCAL & INTL BRANDS / 60,000+ PRODUCTS ONLINE

WHO WE ARE

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Paul Hiffmeyer/ Disneyland Resort

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1. Respect (Trust) 2. Collaboration 3. Improvement and learning cycles 4. Pride in ownership 5. Focus on delivering value 6. Ability to adapt to change 7. Transparency

Source: Susan McIntosh

AGILE MINDSET

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It’s how we think, what habits we create and what we do when we’re interacting with each other every day.

WHAT IS CULTURE?

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A change in your culture that starts small, catches on and builds momentum.

CULTURAL MOVEMENTS

Photo by Stephen Arnold on Unsplash

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Source: VersionOne State of Agile Survey 2018 over 1,300 companies responded

Challenges Experienced Adopting & Scaling Agile

CULTURE & AGILE

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Agile is not just a set of tools and ways of working, it is a culture & a DNA, that’s the foundation. It’s up to you to create the cultural movement.

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CULTURAL MOVEMENT FLYWHEEL (3C’S) Leader Led

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CULTURAL MOVEMENT FLYWHEEL (3C’S)

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STORIES ALONG THE WAY

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OUR VALUES & PRINCIPLES

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PROBLEM: We loved our values but needed more clarity for our people on what behaviours aligned with our aspirational culture. CHAMPION: OUTCOME: We needed a DNA CODE to unite us and set a standard of what we can expect of each other. NIC our CPO (Chief People Officer)

CLARIFY

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THE COALITION: Formed a coalition of the willing - 50 leaders What did we want to stand for at THE ICONIC? CODESIGN LAUNCH Leadership off-site & launch Leadership huddles Principle a week #launch to all Company LEADERSHIP PRINCIPLES WERE BORN! Over a 6 month period we iterated, sought feedback, tried them on & then we were ready to launch

CO-DESIGN

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C’ING WHAT FLIES

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C’ING WHAT FLIES

OVER 150 POSTS FROM ALL AREAS & LEVELS IN THE BUSINESS!!!!

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CREATING PSYCHOLOGICAL SAFETY

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CLARIFY

PROBLEM: How do we maintain an inclusive and innovative culture with a growing team? CHAMPION: OUTCOME: Psychological Safety... a culture where people feel safe saying what needs to be said ZOE our CTO

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WORK SESSION #1

  • 30 cross-functional leaders
  • What is Psychological Safety?
  • Why do we want it?

CO-DESIGN

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WORK SESSION #2 How might we:

  • Raise awareness about Psychological Safety
  • Create more Equal Voice
  • Get to know each other better as humans

14 solutions to implement!!!

CO-DESIGN

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Coffee Buddies Supper Club Board Games Lunch

C’ING WHAT FLIES

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Zoom add on for calculating Equal Voice

C’ING WHAT FLIES

ANDRE, Software Engineer

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C’ING WHAT FLIES

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C’ING WHAT FLIES

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Psychological Safety Survey (10 questions): 7 2 1 question, no change Positive Results: Familiarity with the term Psychological Safety +38pp from 54% to 92% Feel comfortable asking for help +12pp to 86% Feeling safe to take a risk +10pp to 77% Not So Positive Results: People always bring up problems and tough issues -9pp to 49% My unique skills and talents are consistently valued and utilised -6pp to 71%

C’ING WHAT FLIES

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BETTER COLLABORATION (Retros) INCREASED INNOVATION (Risk taking & getting help) THRIVING TEAMS (Self managing teams) RIGHT ENVIRONMENT FOR SQUAD SELF SELECTION

HOW DID IT FASTRACK AGILITY

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POWER TO THE PEOPLE POWER TO THE PEOPLE

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PROBLEM: Is there a more effective way, other than having managers decide, to figure out who works on which squad? OUTCOME: Introduce Squad Self Selection CHAMPION:

CLARIFY

MANUEL our Director of Tech & Customer Product

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SQUAD SELF SELECTION PLANNING

  • Planning Team - Manuel, the POs & Agile Coach
  • 5 Squads
  • Sandy Mamoli & David Mole’s book & blogs

CO-DESIGN

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C’ING WHAT FLIES

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77% loved it 20% liked it C’ING WHAT FLIES

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THEN THIS HAPPENED...

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STRATEGIC PRIORITIES COALITION

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AND WE HAD SO MUCH FUN!

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WHAT CAN YOU DO? TODAY!

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CULTURAL MOVEMENT FLYWHEEL (3C’S)

Leader Led

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CULTURE FIRST Culture first and agility will follow LEADERS ON BOARD Leader & Influencer led SEE WHAT FLIES Paper planes not Jets… Start small, see what flies & iterate

IT’S A WRAP

Photo by Andrey Larin on Unsplash

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