GEM Discoverer Pre-Departure Briefing 21 April 2015 LT 1 Say Hi! - - PowerPoint PPT Presentation

GEM Discoverer Pre-Departure Briefing

21 April 2015 LT 1

Say Hi!

Programme (Session 1)

9.30am Welcome Remarks 9.35am Presentation (I): Emergency Medical Assistance and Security Services: Presentation by International SOS (Speaker: Ms Karen Ho) 10am Presentation (II): Medical & Health Tips by NTU University Health Service (Speaker: Dr Calvin Tan) 10.25am Presentation (III): Preparing for Your Trip by OGEM (Speaker: Mr Johnie Goh) 10.50am Presentation (IV): Talk by STA Travel

Presentation by International SOS (iSOS) Speaker: Ms Karen Ho

Presentation to NTU

OGEM Discoverer

21 April 2015

6

International SOS and Our Partnership with NTU Opening and Introduction Access to International SOS Questions & Answers How International SOS Supports NTU

Agenda

7

International SOS and Our Partnership with NTU Opening and Introduction Access to International SOS Questions & Answers How International SOS Supports NTU

Agenda

8

• Caring for clients across the globe, more than 700 locations in 89 countries
• Approximately 11,000 employees, led by 1,200 doctors and 200 security

specialists

• 27 Assistance Centres, where you can speak to us in any language (more

than 90 languages/ dialects), 24/7/365

• 53 International SOS clinics, practicing international standards of medicine,

even in developing countries

• Unmatched aviation logistics expertise and

resources

– Access to fleet of aircrafts – Medical staffs who are fully trained in aviation and emergency medicines and have extensive evacuation experience – Dedicated team of regional aviation managers based across the world

About International SOS

Protecting Your Students/ Employees Is Our Priority

9

• 700 Locations in 89 Countries
• 79,000 accredited providers
• More than 1.5 Million cases
• Above 18,000 medical evacuations
• 27 Medical & Security Assistance Centres
• More than 99 languages and dialects
• 53 clinics in developing countries
• 850 clinics in remote locations

Global Infrastructure

A Network That Works For You

10

A comprehensive solution that integrates global Online, On Call and On Site solution – to mitigate medical and security risks for NTU International SOS support all NTU’s students/ employees Assist

• Support students/ employees in an

emergency

• Activate an emergency response service
• Report progress to NTU management

team

Assess

• Preparing and educating NTU

students/employees

• Helping NTU to mitigate potential risks

Advice

• Ensuring NTU students/ employees remain

informed

• Recommending options for further assistance

Our Partnership With NTU

Global Medical & Security Mitigation

11

International SOS and Our Partnership with NTU Opening and Introduction Access to International SOS Assistance Centre Tour How International SOS Supports NTU

Agenda

12

Assistance Centres

• 27 assistance centres worldwide
• Open 24/7/365
• Full-time doctors, nurses & pharmacists
• Full-time security consultants
• Over 99 languages and dialects spoken
• Global network of preferred medical,

legal and security providers

13

• Safety Concern
• Medical Question
• Medical Emergency
• Safety Concern
• Security Emergency
• Travel Assistance
• “I saw on the news that there is some trouble in
• Oman. Is it safe to go?
• “I’m ill, should I see a doctor? Where should I go?
• “I am experiencing chest pain”
• “Is it safe to venture outside my hotel for coffee?”
• “There are rioters outside my hotel!”
• “I’ve been pick-pocketed.”

Use your membership before or during your time overseas if you have:

When you need help, International SOS is there for you.

Stay Healthy, Safe and Secure

14

15

Access to Intl.SOS Clinics

• 53 clinics worldwide
• Offer international standards of care

in developing areas

• Managed by international healthcare

professionals with the support of local medical staff who continuously receive state-of-the art training

• Provide high level of both family practice

medicine and emergency care

• Provide 24-hour emergency assistance
• In-house laboratory/ diagnostics/ pharmacy

16

“Clinics” not good enough for our Clients

Not clean Not careful Not safe Hygiene, emergency and ethics a big issue

17

Emergency Evacuation

18

Medical and Security Assistance

24-hour worldwide medical and security information and assistance Pre-trip information and advice Doctor/ hospital referrals Hospital deposit guarantees Medical Monitoring and case management Dispatch of doctors or specialists Emergency evacuations/ repatriations Repatriation of mortal remains

19

Security Services

Our strategic alliance with Control Risks, a global risk management consultancy, brings together two world leaders in travel security Together we offer a comprehensive set

• f services to manage the risks to NTU students

and staff

• 24-hour Security Information and Analysis
• 24-hour Security Assistance
• Traveler Awareness and Tracking
• Security Evacuations
• Travel Security Consulting

20

International SOS and Our Partnership with NTU Opening and Introduction Access to International SOS Questions & Answers How International SOS Supports NTU

Agenda

21

Via Smart Phone/ Tablets

Download the mobile app from: Use your membership number to activate. Features: 02AYCA089601 Automatically calls the nearest Alarm Centre Latest medical and security alerts available 24/7 Contains detailed global medical and security info Before you leave:

• Review detailed information on

medical and security risks

When you arrive:

• Check for new alerts

Tips…

app.internationalsos.com URL INTERNATIONAL SOS

MOBILE APP

Members Login Enter:

22

Via Website

Accessing the Website

www.internationalsos.com Members Login . Enter:

02AYCA089601

23

Via Phone to the Assistance Centre

Contacting an Assistance Centre

• Some of our Alarm Centre numbers are on your Membership Card
• Your membership number is on your Membership Card
• Request for call-collect if call is made from a Lan line

When calling please be prepared to provide the following: 6338 7800

• Your Name
• Your Company
• Your Membership Number
• A phone number to call you back
• n
• Location and Status

Non emergency enquiries: Sin.medical@internationalsos.com Expect a 24hour response time

24

International SOS and Our Partnership with NTU Opening and Introduction Access to International SOS Questions & Answers How International SOS Supports NTU

Agenda

25

Case Highlight

• Student in Shangri-la, Yunnan

6 Mar 2015 Intl.SOS was notified by patient’s friend that the patient was currently at the ER of the hospital in Shangri-la, Yunnan. The patient had been vomiting since the night before and developed difficulty in breathing. They wanted to know if it is safe for the hospital to administer drip to the patient. Intl.SOS Medical Team was able to speak with the treating doctor to understand the diagnosis and treatment plan. Intl.SOS Medical Team then spoke with the patient’s friend to explain the treatment and gave assurance to proceed with the drip. The patient was treated and kept in the ER for observation. The patient discharged after treatment was administered. Intl.SOS Medical Team followed up with the patient a few hours after discharged. The patient was better, no longer vomiting. Intl.SOS Medical Team provided advice on fluid management as dehydration will reduce her altitude tolerance 7 Mar 2015 A second follow up call was made to the patient. She was much better and that she would be following the team to descend to Lijiang the next day before returning to Singapore.

• Provide assurance when a medical situation happened in an unfamiliar

ground.

Presentation by NTU University Health Service * Speaker: Dr Calvin Tan

* Please refer to lecture recording for the presentation

Presentation by GEM Discoverer Speaker: Mr Johnie Goh

BEFORE YOU GO … Collect Limited Edition of the GEM-D T-Shirt

While Stocks Last!

(Sizes ‘M’ and ‘L’ only)

BEFORE YOU GO … Collect Limited Edition GEM D Tote Bag Navy Blue

• r

Ash Grey

BEFORE YOU GO … Complimentary ISIC Card

(for Europe-bound participants only)

Note 1. You will be notified by ISIC about registration of your personalized card via NTU email. 2. Do not collect the GEM D Tote Bag

Preparing for Your Journey

BEFORE YOU GO …

Complete NTU Online Indemnity Form

• Before departure, please complete the online form with

details of your passport, insurance, emergency contact details.

• Sign the form and upload a copy online.
• Upload supporting documents such as your passport and

flight itinerary.

• Use .pdf files. Keep filesize < 1MB
• Make amendments to the online form if there are changes

in your schedule. You need not upload another indemnity form to the system to reflect the new changes.

• An email will be sent to you shortly as a reminder nearer

your date of departure.

BEFORE YOU GO …

Purchase Health and Travel Insurance

• Compulsory
• Continuous coverage for entire duration, including the
• day. Read NTU ‘Policy On Travel Insurance For

Students’.

• Check it is comprehensive and provides adequate

coverage for flight delays, loss of luggage, medical costs,

• etc. Check that it provides coverage for fees associated

with services rendered by iSOS, such as admin fees.

• Overseas medical services are generally much more

expensive for foreigners.

• UOI TravelSure Scheme

BEFORE YOU GO … What To Pack

• Read online packing guides to help in your planning
• Make a list of everything you are bringing in case of insurance claim
• Check baggage allowance on your air ticket
• Some packing suggestions:

1. Hand luggage for essential items 2. Day bag for excursions 3. Essential travel documents 4. Toiletries 5. First Aid Kit & Prescription Meds 6. Suitable Clothes 7. Writing and learning equipment 8. Small comfort items

BEFORE YOU GO … Travel Documents

• Passport. Check that it is at least valid for at least 6 months from entry date.
• Loss of Passport Abroad. Report incident to local police and seek nearest

Singapore Mission for advice in replacement. Update OGEM

• Secure your passport, visa and IC.
• Confirm all air and transport tickets and schedule. Bring a copy. Sign up for

frequent flyer program.

• Give ample time allowance if you are taking train to your final destination.
• Leave a copy of your schedule with your family and how you may be

contacted.

• Visas. Ensure you have all the visas for the countries you plan to visit before

departure.

BEFORE YOU GO … E-Register with MFA

• Download ‘MFA@SG’

smartphone application

• eRegister
• Locate Nearest Mission and

Store Contact Details

• Travel Notices & Updates

BEFORE YOU GO … Overseas Notification for NSmen

• NSmen and Regulars only
• Online: www.ns.sg
• Mobile app: ‘My NS Admin’

BEFORE YOU GO … Money & Currency

• Ensure that you have enough funds for the entire stay, including
• extensions. Spread out your expenses and keep a record for

tracking.

• Do not splurge your scholarships and loans
• Carry some local currency of your host country in your hand

luggage or wallet.

• Do not carry too much cash on any given day and plan your

expenditure.

• Use of credit cards. Keep all receipts in case of fraud.
• Loss and theft. Report to your host coordinator at once.
• Avoid changing money with illegal moneychangers even if the

rate is attractive. It is illegal.

• Departure Taxes (if applicable). Ensure you have enough local

currency to pay this tax before departing the country.

BEFORE YOU GO … Know The Local Conditions and Customs

• Pack appropriately for the weather conditions.
• Monitor media reports on your destinations.
• Be sensitive to local customs and dress codes.
• Comply with local laws such as alcohol, driving,

drugs, animals. Store local emergency numbers.

• Do not hitch-hike. It is not a safe way of

travelling.

• Bring suitable power adaptors. Do you need

laptops?

BEFORE YOU GO … Minimizing Jet Lags

• Be relaxed. Be organized and check in at least 2

hours in advance, especially for US flights. Security procedures now take significantly longer.

• Alcohol. Drink plenty of water or light juices on
• board. Limit yourself to one or two glasses of

alcohol.

• Consult your family doctor or pharmacist for

medication to help you sleep better during or after flight.

While you are there …

WHILE YOU ARE THERE… Academic Matters

• Successful completion of program is needed for

credit transfer. A significant amount of content is covered during each lesson.

• Maintain a balance between your social life and

academic studies so that you reap the maximum benefits.

• Add courses only after you obtain school

approval.

• Dropping courses may affect your visa status.
• NTU course registration for the new semester.

Personal Safety and Security

• Avoid isolated, unfamiliar places or places with

a high incidence of crime.

• Read local news to monitor.
• Plan carefully. Bring enough cash for the day. Do

not flaunt expensive jewellery.

• Travel in groups. Watch for each other.
• Share the driving load. Note local norms.
• Always work within the legal framework of the

hot country. If in doubt, try to give in even if it costs more money.

WHILE YOU ARE THERE…

Sanitary and Health Conditions

• Know your body and watch what you eat
• Bring a basic first-aid kit.
• If possible, avoid contact with wild birds and

animals.

• Wash your hands regularly with soap and

water.

WHILE YOU ARE THERE…

Be An Ambassador for NTU & Singapore WHILE YOU ARE THERE…

• Attend the host university’s orientation

program.

• Actively participate in any cultural and social

activities planned by your host university.

• Be open-minded and mingle with local students.

Share information about NTU and Singapore.

RETURNING TO NTU …

Academic Transcript and Transfer of Credit

• Every univ has their system for issuing transcript. The common

methods are - 1. Transcripts sent to NTU directly. For such cases, we will notify you to collect transcript from OGEM. 2. You are required to order the transcript from host university (i.e UCLA). If you need to order a transcript, please send a copy to OGEM. You will be notified of the action plan.

• Your transcript will be sent to OAS for processing of AUs. This

process is expected to take up to 10 weeks.

RETURNING TO NTU …

Pay Outstanding Fees

• Transcript may be withheld if you have
• utstanding fees owed to the host university or

service providers.

• Double-check your library, telephone and rent

accounts.

RETURNING TO NTU …

Stay Involved and Spread the Word

• Keep up the international outlook and spread

the experience to your juniors.

• Participate in outreach activities such as

information sessions and buddy programs.

RETURNING TO NTU …

Bon Voyage !

Talk by STA Travel Speaker: Ms Dora Thang

STUDENT SUMMER ESSENTIALS

STA Travel is the world’s largest student/youth travel company – dedicated to providing students, young people and the young at heart with amazing travel adventures for 35 years. We have more than 400 stores in almost 50 countries so no matter where you are in the world, we have friendly and knowledgeable Travel Experts close by! We offer discounted flights for students and young people but we are more than just cheap airfares. We also offer sweet deals on:

• Accommodation - Discount cards
• Tours - Travel insurance
• Day trips - Working holidays
• Volunteer projects - and more!

WHO IS STA TRAVEL?

WHY TRAVEL WITH US?

CHEAP FLIGHTS We are the only travel company with EXCLUSIVE student, under 31 year old and teacher discounts across the globe. BOOK NOW PAY LATER Book from a wide range of flights with just a $99 deposit, full payment isn’t due until 4 weeks before departure! It is the best way to secure your student exchange travel for next year! FREE HOTEL NIGHTS We have loads of stay & pay deals so the longer you stay, the less you’ll pay per night. Unique Ways of Travelling We never run out of ideas on how you can explore the world!

GETTING THERE

WHAT IS THE BEST TICKET FOR YOU?

• One way
• Return
• Open Jaw

WE CAN HELP YOU WITH? Figure out the best way for you to travel and most importantly is to assist you with your travel arrangement when you are away from home. What to take note when booking flights? Air Fare Conditions Baggage Allowance Transit duration/ Transit Visa? Your Student Visa (if require) & its validity.

STA Travel Exclusive

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• Save on food and beverage, transport,

accommodation, attractions & more.

Travel Discount Cards

TRAVEL ESSENTIALS

PASSPORT COPIES Take over scanned copies of your passport and

• ther travel documents

MEDICAL ADVICE Visit your doctor at least 6-8 weeks before you travel to discuss vaccinations VISA REQUIREMENTS Allow plenty of time to check and arrange entry visas for your chosen destinations ACCOMMODATION From hostels to five star luxury resorts, we have accommodation for all styles and budgets. Book your first two nights’ before you leave! TRAVEL INSURANCE Purchase your travel insurance at the same time as your flights so you protect your investment and can head off on your adventures with peace of mind

Benefits of Travel Insurance

Most common risks that are covered by travel insurance plans are:

• Medical emergency (accident or sickness)
• Emergency evacuation
• Trip cancellation
• Trip interruption
• Lost, stolen or damaged baggage, personal effects or travel documents
• Delayed baggage (and emergency replacement of essential items)
• Flight connection was missed due to airline schedule
• Travel delays due to weather
• Hijacking
• Accidental death, injury or disablement benefit
• Overseas funeral expenses

Gives you a peace of mind without having to worry about incurring huge costs!

STUDENT EXCHANGE ESSENTIALS Special

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We have the cheapest student airfares to your student exchange destination guaranteed. If you find a cheaper student fare, bring us a written quote and we will beat it.^

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