IMPORTANCE OF QOE TO OPERATORS AND CONSUMERS 26 NOVEMBER 2018 - - PowerPoint PPT Presentation

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IMPORTANCE OF QOE TO OPERATORS AND CONSUMERS 26 NOVEMBER 2018 - - PowerPoint PPT Presentation

Dec 27, 2023 160 likes •269 views

IMPORTANCE OF QOE TO OPERATORS AND CONSUMERS 26 NOVEMBER 2018 ITU-T SG12 WORKSHOP ON TELECOMMUNICATION SERVICE REGULATORY FRAMEWORKS AND EXPERIENCE-DRIVEN NETWORKING MOBILE CONNECTIVITY LANDSCAPE IN SINGAPORE Four Mobile Network

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26 NOVEMBER 2018

ITU-T SG12 WORKSHOP ON TELECOMMUNICATION SERVICE REGULATORY FRAMEWORKS AND EXPERIENCE-DRIVEN NETWORKING

IMPORTANCE OF QOE TO OPERATORS AND CONSUMERS

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2

MOBILE CONNECTIVITY LANDSCAPE IN SINGAPORE

  • Four Mobile Network Operators
  • Network Capacity
  • Quality of Service for nationwide coverage

3G 4G 42 Mbps > 450 Mbps Outdoor Indoor Tunnel 3G 99% 85% 95% 4G 99% 85% (from 2019) 99%

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ENSURING GOOD USERS’ EXPERIENCE

Quality of Service User Experience (For Monitoring) Mobile Services (3G & 4G)

  • National Outdoor Service Coverage (>99% for 3G & 4G)
  • In-building Service Coverage (>85% for 3G & 4G (from

2019))

  • Tunnel Service Coverage
  • 3G: >95% for existing road and Mass Rapid Transport

(MRT) tunnels; and >99% for all new road and MRT tunnels

  • 4G: >99% for all road and MRT tunnels
  • Call Success Rate (>99% for 3G)
  • Call Drop Rate (<1% for 3G)
  • 10

th, 50 th & 90 th Percentile Download Throughput

  • Peak Download Throughput
  • Average Latency
  • Network Coverage

Broadband Access Services (Fibre)

  • >99.9% Network Availability
  • Local Network Latency ≤30ms
  • International Network Latency ≤300ms
  • Complains per 1000 Subscribers (For Monitoring)
  • Average Peak Download Throughput (Local & Int’l)
  • Average Peak Upload Throughput (Local & Int’l)
  • Average Latency (Local & Int’l)
  • Average Packet Loss (Local & Int’l)

(Ceased from February 2017)

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QUALITY IN PERSPECTIVES

Network Operator’s View Consumer’s View

High Throughput Low drop call rate Island-wide coverage High Call Success rate

3G

3G network with a 4G plan Webpage is taking ages to load Drop calls in moving vehicles Signal bar reduces when indoor

Does the MNOs’ view of the network truly reflect consumers’ experience?

?

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THEORETICAL SPEEDS VS REALITY

Source: https://www.4g.co.uk/how-fast-is-4g/ Source: https://www.straitstimes.com/business/companies- markets/singtel-to-roll-out-1gbps-mobile-speeds-for-users-in- high-traffic-areas Source: https://www.straitstimes.com/tech/starhub-increases-4g- mobile-broadband-peak-speeds-to-1gbps-in-selected-parts-of- singapore Source: IMDA IMconnected Interactive Report

4G Median Throughput (Mbps)

April 2018 February 2018

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FEEDBACK LOOP

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ENGAGEMENT WITH STAKEHOLDERS

  • Joint IMDA-MNOs improvement activities
  • Enhancement of coverage
  • Better consumers’ experience

Quarterly Discussion with Operators

  • Spur competition amongst MNOs
  • Increase transparency
  • Incentive users to participate

Regular Publication of Results

  • Data analytics
  • Geospatial points for analysis
  • Crowdsource using public transport app

Gearing towards Smart Nation

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SHARING OF RESULTS WITH PUBLIC

Blog post on data.gov.sg Source: https://blog.data.gov.sg/how-fast-is-4g-mobile-broadband- in-your-area-b3f21cb894ec / https://goo.gl/7x6Zm8 IMconnected Interactive Report on IMDA website Source: https://www.imda.gov.sg/community/consumer-education/mobile-and-broadband/imconnected/imconnected-interactive-report / https://goo.gl/aU7TBB

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sgdigital.sg facebook.com/IMDAsg twitter.com/IMDAsg youtube.com/IMDAsg

THANK YOU