in Industry April 6 th 2008 Jon Innes Three Threads of HCI Research - - PowerPoint PPT Presentation

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in Industry April 6 th 2008 Jon Innes Three Threads of HCI Research - - PowerPoint PPT Presentation

Sep 01, 2023 21 likes •71 views

The Evolution of User. Research Methodologies in Industry April 6 th 2008 Jon Innes Three Threads of HCI Research From Grudin 2006 2 Major Themes in User Experience Research Magnitude Automated Formal Discount CIF RITE Estimation

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The Evolution of User. Research Methodologies in Industry

Jon Innes

April 6th 2008

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Three Threads of HCI Research

From Grudin 2006

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Major Themes in User Experience Research Usability Testing Ethnographic Studies

Discount

Other Forms of Research

RITE Formal Automated Testing Morea Eye Tracking CIF Magnitude Estimation Taylor Zuboff Suchman Contextual Design Jobs & Outcomes 1st EPIC Web Logs Click Tracking Instrumented Beta Feedback Cards Instrumented Apps Diary Studies Participatory Design Satisfaction Surveys

1980s 1990s 2000 2008 1905

Emotion Studies

Approximate timeline of influential methods, researchers, or technology

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Factors Influencing Future User Experience Design Ubiquitous Technology

  • Embedded and Mobile
  • RFID
  • SOA
  • 3G and WIFI

Globalized

  • Workforce
  • Products
  • Services
  • Companies

Customized

  • Adaptive: Opensource & .NET
  • Collaborative: SOA, Web 2.0
  • Cosmetic: XAML, Flash, CSS
  • Transparent: BI, CRM
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Thoughts For Today

  • What factors are shaping our methods?

– Nature of products and services being analyzed? – Types of users we are studying? – Technologies available to support research? – Product design and development methodologies? – Increased expectations of consumers?

The future is already here, it’s just unevenly distributed…

William Gibson