[PPT] - Inspirational Leadership to Future-proof Your Business PowerPoint Presentation

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Inspirational Leadership to Future-proof Your Business

@amchamwatch | @SuomenNestle @AcademicWorkFI|

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FUTURE-PROOFING YOUR BUSINESS

Mikala Larsen Head of HR, Nestlé Nordics 30 October 2019

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Mika la L a rse n

Family, friends & fun Education Career

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AGENDA

NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

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Providing safe, quality nutrition for more than

150 years 2 000+

brands worldwide

308 000

employees Number of countries we sell in

190 413

factories in

85 countries CHF 91.4 billion sales

in 2018

NEST L É AT A G L ANC E

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NEST L É I N T HE NO RDI C S

4

factories

1 561

employees

Finland

Turku Factory (Infant Nutrition) Espoo Office Puljonki factory (food)

Sweden

Zoégas Factory (Coffee) Helsingborg Office Nestlé Health Science, Hälsans Kök, Nespresso

Norway

Oslo Office

Denmark

Nestlé Nordic Head Office Oscar Factory (Food)

Iceland

NNS MEUR

725

in 2018

8

warehouses

5

sales offices

5

countries

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for our communities

Enhancing quality of life and contributing to a healthier future

ur purpose
ur values

Values rooted in respect

where we make impact

for individuals & families for the planet

Offering tastier and healthier choices
Inspiring people to lead healthier lives
Building, sharing and applying nutrition

knowledge

Enhancing rural livelihoods
Respecting & promoting human rights
Promoting decent employment and diversity
Caring for water
Combating climate change
Safeguarding the environment

Brands with purpose

aligned actions and communications as ONE Nestlé

DRI VEN BY PURPO SE, G UI DED BY VAL UES

how we make impact

Enabling healthier and happier lives Helping develop thriving, resilient communities Stewarding resources for future generations

2030: Help 50 million of children lead healthier lifes 2030: Improve 30 million livelihoods in communities linked to our business activities 2030: Go for zero enviromental impact in our operations

by 2030

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DRI VI NG BEHAVI O R / PURPO SE & VAL UES DAY

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AGENDA

NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

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THE NORDIC UNCOMPROMISING CONSUMER

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EXAMPL ES O F T HE UNC O MPRO MI ZI NG C O NSUMERS

MEAT

an and

FLEXITARIAN

95.2 KG/CAPITA 48%

48%

HEALTHY FOOD

an and

UNHEALTHY JOY

50%

CLAIMS HEALTHY EATING 16-34Y

+17%

OF DAILY CALORIES FROM SWEETS & SUGAR DRINKS 48%

eSHOPPING

an and 100% 66%

HAS SHOPPED ON-LINE HAS SHOPPED IN GROCERIES

GROCERY SHOPPING

an and 48%

WORLD CLASS RECYCLERS

an and

WASTE GENERATORS

95%+ DRS 777 KG

EXTREME TRANSPARENCY an

and

DISTRUST

DEMANDS HIGHER TRANSPARENCY

60% 72%

”I DON’T TRUST ANYONE”

CUSTOMIZED

an and

GOOD BARGAIN

17%

SUBSCRIBE TO PERSONALIZED BEAUTY PRODUCTS 35% STORE BASED ON BARGAIN 48%

LEADING ECO

an and

ECO SCEPTICISM

13.3%

(+31%)

2%

(+9%) ’The New Eco’ 48%

PERSONALIZATION an

and

DATA WORRIED

100%

WANTS PERSON- ALIZED OFFERS

93%

”DATA WORRIED” 48%

FOR THE PLANET

an and

EGO CONSUMPTION

68%

”CLIMATE AGONY” 16-29 y

33%

EGO INDULGENCE

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….C O MPET I NG T O T HE HI G HEST WO RL D ST ANDARDS

SUSTAINABILITY GOVERNMENTS & SOCIETY

Energy from renewable sources Top recyclers Fastest achievements of SDGs Most effective governments Most democratic Least corrupted Most peaceful Most generous

Table 1: The SDG Index

Least discriminating

Source: Eurostat Source: World Economic Forum Source: SDG Index Source: OECD Data Source: The Economist Source: Eurostat Source: GTCI Source: Gallup Source: Gallup

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ECONOMY & BUSINESS PEOPLE

Best at globally competing Highest paid hourly wages Hightest income tax Skilled labor migration Best at helping immigrants Nordic beats everything Best at gender equality Highest quality of life Most innovative Obsessed with health

….C O MPET I NG T O T HE HI G HEST WO RL D ST ANDARDS

Happiest countries Highest public healthcare spend

Source: World Economic Forum Source: Eurostat Source: OECD Data Source: OECD Source: OECD Source: GTCI Source: KDM Engineering Source: WEF Source: WEF Source: GTCI Source: WEF Source: SDU

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OUR PEOPLE

Nordi dic Uncompromising Work P Place

Source:

High Expectations and Pace

Competitive Job Market Disruptive Technology

More

Experimentation

More Investments Pressure on Structural Cost Ideological Purpose Inclusion drives Diversity Live the Full Life T-shaped skill profiles Feedback loops Speedy change w/o motion sickness Capital is cheap ”Red” and ”Blue” ocean jobs Bridge all sides Company Intelligence

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OUR PEOPLE

Nordic ic Un Uncompromis ising Employees

Source: Transparency for Me My Trust

Communication

for Me My Channels & Formats Friction-free for Me No Hassle My impact

n Society

My Purpose My Full Life My Happiness My Impact My Influence My Growth My Development My Career My Future

OUR PEOPLE

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AGENDA

NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

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HO W FAST T HI NG S C HANG E..

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98% 32% 10% 2%

Age 4-5 Age 8-10 Age 13-15 280.000 Adults

PO T ENT I AL O F BEI NG A C REAT I VE G ENI US

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T HE SMART

UP MI

SSI O N

THINK BIG, START SMALL, LEARN FAST

Agile

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WE WANTED TO: MEET THE DEMANDS OF UNCOMPROMISING CONSUMER, UTILIZE TECHNOLOGY AND UNLUCK HUMAN ABILITIES & RESPOND TO THE FAST EVOLVING LANDSCAPE BY: BECOMING MORE INNOVATIVE AND AGILE, AND THEREFORE WE WANTED TO CHANGE THE MINDSET IN THE NORDIC ORGANIZATION

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BEVERAGES BEVERAGES COMMUNICATION NESPRESSO COMMERCIAL FI HR HR INFANT NUTRITION HEALTH SCIENCE NESPRESSO COMMERCIAL DK INFANT NUTRITION HEALTH SCIENCE FINANCE CONFECTIONERY, DAIRY & FOOD PROFESSIONAL TECHNICAL & PRODUCTION FINANCE

O UR SMART

UP T

RI BE MEMBERS

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T HE RO L E O F T HE T RI BE MEMBERS

Being curious and open minded Thinking big, starting small, learning fast

Be the ambassador of the Smart-UP mindset and ways of working by:

Don’t fall in love with the idea too fast Exploring the problem space, and then testing solutions being close to the consumer Sharing learnings, sharing progress and sharing experiences Involving the organization, and seeking inspiration and support from the

utside

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KEY EL EMENT S O F T HE T RI BE JO URNEY

Agile Project Management Pretotyping Business Model Canvas Funding event How to explore a problem space Hackathon

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O UR T RI BE PRO JEC T S

TRIBE Coffee With Trust TRIBE TapIn TRIBE EnMei

BLOCKCHAIN ENABLED ZOÉGAS TRACEBILITY SIRI / ALEXA VOICE ENABLED NESPRESSO REORDERING DNA TEST AND PERSONALIZED DATA VITAMIN D / WINTER DEPRESSION CURE

TRIBE TEC TRIBE The Girlpower Tribe TRIBE Viva la Tribe

SUSTAINABLE INSECT BASED PET TREAT ENVIRONMENTAL IMPACT PRODUCT LABELLING SUPPORTING FAMILIES ON THEIR BREASTFEEDING JOURNEY

2018 -2019 2019 -2020

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NIMCOM People Managers Tribes Full Organization

SMART-UP ON ALL LEVELS

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AGENDA

NESTLÉ AT A GLANCE OUR UNCOMPROMISING CONSUMERS FUTURE-PROOFING OUR BUSINESS; OUR SMARTUP CONCEPT PEOPLE FIRST

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PUT T I NG PEO PL E FI RST

INCLUSIVE STRUCTURE FUTURE READY SKILLS & COMPETENCIES TRANSPARENT REWARDS SIMPLIFIED PROCESSES

Ambition:

Agile Organisation delivering happier and healthier lives

Mindset:

Building Inclusive Teams & Disruptive Leadership Simplifing for better and friction free solutions Ensuring future ready skills and competences Regional Structure for ONE Market Delivering transparency to build trust, motivation and engagement

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T HE MI NDSET

We want to mirror our customers and to drive our company intelligence for us to make better decisions 40% of our employees are below 30 years old Unconscious bias workshops held since 2017 - will continue We have 51 different nationalities 47% of people mgrs across Nordics are female 42% of executive mgrs are female 1st loop tribes sold all their projects to NIMCOM at Lions Den 9 Tribe members in each loop drive SMART-UP mindset We want to act like a SMART-UP to be Future Ready 2nd loop launched April 2019 with new tribes All levels of the Nordic Organization Our concept is Think big - Start small - Learn fast Activities are both Recurring and One-time 3,5% of organisation are Ncouragers ambassadors Ncourager teams are in all nine locations across Nordics We want to make our employees healthier and happier Elastic band train., lunch walks, mindfulness, lunch fitness, 4EverHealthy comp., Wellness week, whole grain day, vegetarian week, bowling, nutrition lecture 2017- 2019: 401 permanent hires 35 temp hires 238 Stud./apprentices By 2021, we will have a greater spread of the young employees across our businesses and functions We want to take responsibility for supporting young people’s entry into work life in a relevant and respectful way 2017-2019: 42 Youth events We have lowered stress leaves from 51 in 2013 to 18 in 2018 Tools, initiatives and actions for three phases

f “Building resilience”,

“Near-miss stress situation” and “Sick leave situation” We track “Near-miss stress cases” By 2021, stress leaves will be below 10 per year By 2021 stress leaves will be maximum 4 weeks

HEALTHY BEHAVIOR

Health, Family & then Nestlé Simply Better Together

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Diversity

Getting the right mix of people

Inclusion

Making this mix work together towards a common goal

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WHY DI VERSI T Y & I NC L USI O N ?

WE NEED TO REFLECT THE DIVERSITY OF OUR CONSUMERS A MORE INCLUSIVE WORKFORCE MAKES BETTER DECISIONS, RETAINS TALENTS AND CREATES A BETTER PLACE TO WORK

DIVERSITY ? INCLUSION ?

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G ENDER BAL ANC E I N T HE NEST L É NO RDI C S

57% 43% 2014

Total 1386

55% 45% 2010 61% 39% 2019

WOMEN MEN

TOTAL: 697 TOTAL: 1386 TOTAL: 1561

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PEO PL E MANAG ERS I N NEST L É NO RDI C S - FI NL AND

47% 53% NORDICS 2019

WOMEN MEN

FINLAND TOTAL FINLAND PEOPLE MANAGERS

62% 38 % 59 % 41%

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BUI L DI NG I NC L USI VE T EAMS

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Distance Bias Experience Bias Anchoring & Conformational Bias

ADDRESSI NG UNC O NC I O US BI AS

Similarity & Affinity Bias

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MEASURI NG I NC L USI O N

Ne stlé & I Emp lo ye e Surve y / Ma y 2018

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ASKI NG T HE ”WHY NO T ? ”

Why not have people managers working 80% or part time?
Why not have people work from home?
Why not let women and men have same maternity leave conditions?
Why not recognize the learning experience of becoming a parent as leadership training?
Why not share succession plans with employees?
Why not share comparative ratios of salaries with employees?
Why not recognize people managers for building diverse teams?
Why not challenge the picture of the ideal leader?

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THANK YOU

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THANK YOU!

@amchamwatch | @SuomenNestle @AcademicWorkFI|