Integrating Healthcare and Human Services Shelly Johnson, RN, MPH, - - PDF document

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Integrating Healthcare and Human Services Shelly Johnson, RN, MPH, - - PDF document

10/24/2017 Integrating Healthcare and Human Services Shelly Johnson, RN, MPH, MBA, FACHE Chief Operating Officer, Spectrum Health Gerber Memorial Dave Wingard, MSW, Ph.D. Director of Research and Strategic Development, TrueNorth Community


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Integrating Healthcare and Human Services

Shelly Johnson, RN, MPH, MBA, FACHE Chief Operating Officer, Spectrum Health Gerber Memorial Dave Wingard, MSW, Ph.D. Director of Research and Strategic Development, TrueNorth Community Services

Objectives

  • Compare collaborations to collective impact integration
  • Discover the benefits of an integrated approach to determinants
  • f health
  • Consider the use of the collective impact framework for your

community partnerships

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Background: TrueNorth Service Areas

  • Statewide NPO
  • Self-Sufficiency services

available in select counties

  • nly
  • Use of an evidence based

scoring matrix to categorize individual’s needs

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Background: Tamarac

  • Health coaches
  • Diabetes management
  • Fitness specialists
  • Personal trainers
  • General wellness programs
  • Weight management
  • Dieticians
  • Physical, occupational

and speech therapy

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  • Comprehensive wellness center used for

chronic disease management

  • Prevention programs
  • Well-educated, certified and trained staff
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Cross Sector Partnership Drivers

TrueNorth self-sufficiency participants with untreated medical barriers Medical system has unengaged rising risk/high cost individuals

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Collective Impact

  • Common Agenda: Improve the health of individuals in

the community by addressing determinants of health and health behaviors

  • Share Measurement: Strategic plan outcomes and

County Health Rankings

  • Mutually Reinforcing Activities: Work together on

issues, NOT our regular/traditional work

  • Open and Continuous Communication: Frequent

meetings, emails, phone calls, structured agendas

  • Backbone organization-Spectrum Health Gerber

Memorial

  • https://www.youtube.com/watch?time_continue=92&v=pz

mMk63ihNM

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How is it different?

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Collective Impact

https://www.youtube.com/watch?v=dPsqVhWBlKc County Health Rankings

  • Overall from 64th to 46th
  • Improvements in teenage pregnancy, high school education,

smoking

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MI Way to Thrive Project Early Development

  • Followed the Institute for Healthcare Improvement model:

■ Plan our target population, purpose statements, metrics ■ In-depth interviews with those we are serving ■ Integrating interview results into pilot design ■ Start small with 5, then PDSA cycle, scale to 25, PDSA cycle,

then 125…..

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Initial Patient Interviews

  • Important part of the process
  • Used certified wellness coach and MSW
  • Met in public places or at homes
  • Used tools: Harms8, ACE, HRA, PHQ-9
  • First target population in primary care
  • Completed multiple interviews-8
  • No commonality, all well engaged, minimal impact potential

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Hit the Pause Button

  • Keeping to the IHI Roadmap, halted program development
  • Regrouped and had robust discussion
  • Revisited purpose, population and metrics
  • Flipped the model from primary care to human services
  • New interviews with new target population
  • Commonalities and themes in needs, disengaged from primary

care, poor health literacy, poor health behaviors

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Current MI Way to Thrive

  • Health behaviors
  • Navigating healthcare system
  • Education
  • Health literacy
  • Insurance
  • Budgeting
  • Transportation
  • Jobs

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  • Improve quality of life for families by building self-

sufficiency and effective engagement with the health care system

  • Flipped the traditional model
  • Examples of barriers addressed by MI Way to Thrive:
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Implementation: Core Components

  • Participant centered – screening

and assessment driven

  • Fluid service delivery in

participant’s home

  • Improve general self-sufficiency,

quality of life, health outcomes

  • Reduce need for public assistance

and healthcare costs

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Model Implementation: Care Model Design

Community Health Worker Mental Health Support (Newaygo County Mental Health Agency) Health and Wellness Support (Spectrum Health Agency) Human Services Support (TrueNorth Agency)

Client

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Our workforce and roles

Role Agency Definition

Community Health Worker Spectrum Health Removes barriers, makes referrals, helps navigate system, basic health literacy Self-Sufficiency Specialist TrueNorth Removes barriers, promotes self- sufficiency, educates Health Coach Spectrum Health Higher level health behavior and promotion Fitness Specialists Spectrum Health Personal training Diabetes Educator Spectrum Health Certified in diabetes management Social Worker Newaygo County Mental Health Short term counseling services Health Educators Spectrum Health and Michigan Health District Program specific: smoking, nutrition, etc. Primary Care Varied Pending role fit to model

Dimension Research Question Proposed Measure Variables Data Source Data plotted on run chart (Y/N)

Population Health

Do patients in the IHI pilot improve their health status on specific indicators? Stress Index Score (BHLC)

Aggregated and weighted measures of effect size calculated

  • n three variables (to be determined) in a cost utility model

Pain and Anxiety and self-reported health status question.

Effect size from pre and post measures (Cohen’s d)

TrueNorth Socioeconomic stress scale EQ5D Time series data will be used to develop a predictive exposure/ response model Experience of Care

Do patients participating in the IHI pilot improve their experience with care?

Experience Survey Patient Activation Measure (PAM) Effect size from pre and post measures (Cohen’s d) Participants survey PAM survey Time run chart for experience and pre‐post measures for PAM Per Capita Cost

Does participation in the IHI pilot result in reduced on average per capita cost?

Per capita cost including energy assistance and healthcare Direct monetary average cost to the funding entity Payer, clinic and TrueNorth Average annualized cost reduction will be compared to predictive disease cost burden models for general populations

Initial Metrics

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IHI BHLC

  • Valuable experts in a wide variety of fields
  • Best practice tools
  • Best practice programs around the world
  • Builds upon assets, not just needs
  • Includes participants in design and evaluation
  • Mentorship
  • Accountability

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Data and Metric Development

  • What is meaningful to your organization?
  • What would success look like to you?
  • Would this be useful to you?
  • Tools and Resources
  • Toolkit
  • healthystartepic.org/wp-

content/uploads/2015/04/CollectiveImpactToolKit.docx

  • Integration Assessment

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Discussion/Questions

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