Introducing Luma Brighter Health with OUR MISSION is to ensure - - PDF document

Introducing Luma

Brighter Health with

OUR MISSION is to ensure our members live

healthier, longer lives

by providing them brilliantly simple health insurance plans.

Serve a diverse group of members Help you with prevention Actively improve your health Effortless Experience

We provide a range of simple, smart policies to global residents, expatriates, local nationals and groups of all sizes. You deserve to live your life to the fullest, with fewer boundaries. Luma enables you to do just that. We take steps to actively improve your health because we care about your wellbeing. At Luma, we continuously adapt new innovations to make health insurance easy to understand and easy to use. Our mission is to delight you with an effortless health insurance experience. Exploding medical costs are the core issue for rising premium levels. By helping our members actively improve their health with prevention advice, the burden of rising premium levels can be lightened.

Employee benefits programs Free consultation and support

From plans with lifetime renewalguarantees to policies for small business employees, Luma’s range

• f health insurance options

provide you complete coverage and complete peace of mind. Luma provides tailor made plans for SMEs, Fortune 500 companies and every business in between. Once your plan is implemented,

• ur comprehensive reporting

reveals how your program is utilized. This enables you to review it, and ensures you get the best price on group coverage. Our in-house doctors can assess your case on demand, will offer guidance and support, and if required may suggest a econd opinion with relevant specialists. What’s more, we also provide recommendations for the best inpatient and outpatient medical facilities.

Comprehensive health insurance solutions Here’s what Luma offers

• ur valued members.

Always ready to serve

Easy policy & claims management

At Luma, receiving medical care has never been more effortless and hassle-free. Our global network of 2 million medical providers

• ffers

members ‘direct billing’—anywhere, anytime. This means we can often settle the bill directly with the hospital, so you don’t have to pay upfront. Managing your plan has never be easier. With Luma’s secure online service portal and mobile application, you can submit claims directly from your smartphone. What’s more, our mobile app virtual card ensures you’ll never forget your insurance card again, as it’s always on your phone.

No upfront pay- ments at leading medical facilities 24/7 worldwide emergency & multilingual support

We speak your language. Whether your native tongue is French, German, Thai, Vietnamese, Cambodian, Burmese or English, our goal is to understand and fulfill your needs. When you choose Luma, you can expect multi-language support from our locally based, multicultural teams.

Experience you can trust

With Luma, you never have to worry about your policy’s long term financial security, as all are underwritten by well-established global insurers. What’s more, our ISO 27001 compliant IT facilities provide comprehensive cyber security—ensuring your private health records are always safe.

Luma privileges

Membership comes with

• perks. As a Luma member,

you’ll enjoy a wide range

• f exclusive privileges from
• ur partners, which include

world-class hospitals and wellness brands.

OUR VALUES put you first, because

your health is our priority.

Our values are the cornerstoneof our business. They distinguish us as a health insurance provider and ensure we always provide

• ur members the best service possible.

We listen to our members and provide them the personal attention they deserve. We understand the importance of your health, and we aim to improve yours to the best of our ability. Our goal is to be an active partner in your health, and our staff go above and beyond to ensure your satisfaction and provide you an effortless experience. We are there for you when you need us. You can count on our team to answer your questions, assist you, and be a proactive partner in improving your health. Whether you are an expat or local, an individual

• r business owner, our diverse staff can speak

your language and understand your specific health insurance needs.

Dependable Diverse Fairness Proactive Caring

We strive to honor our relationship with members by alway granting them fairness and integrity. We treat you the same way we like to be treated.

Global Offices

Our multi-disciplinary staff

• f expat and local health insurance

specialists come from a variety of backgrounds, have global experience and are ready to serve you wherever you are in the world.

Singapore Paris Yangon Bangkok Ho Chi Min City Phnom Penh Maryland

Regional headquarters and main offices Our medical network coverage

Get the personal treatment you deserve. Before your health is on the line, ensure your insurance provider’s heart is invested in your welfare. LIGHTING THE WAY TO

Better and health happiness

Get in touch with a team that cares. Email us today at hello@lumahealth.com CONTACT US

www.lumahealth.com