SLIDE 8 Strategic Strategic Strategic Strategic Strategic Strategic Strategic Strategic Road Map Road Map Road Map Road Map Road Map Road Map Road Map Road Map
“Best Community Bank in America” “Best Community Bank in America” “Best Community Bank in America” “Best Community Bank in America”
Profitable Revenue Growth Profitable Revenue Growth Profitable Revenue Growth Profitable Revenue Growth Responsible Responsible Responsible Responsible Risk Management Risk Management Risk Management Risk Management
M & A M & A M & A
Sales & Service Process Sales & Service Process Sales & Service Process
Define the Ideal Client Define the Ideal Client Define the Ideal Client Profile for New Profile for New Profile for New Profile for New Extraordinary Extraordinary Extraordinary Extraordinary Client Experience Client Experience Client Experience Client Experience Superior Workforce Superior Workforce Superior Workforce Superior Workforce
Broad Delivery Channels Broad Delivery Channels Broad Delivery Channels
Delight the Customer Delight the Customer Delight the Customer
Right People / Right Job Right People / Right Job Right People / Right Job
Appetite for Winning Appetite for Winning Appetite for Winning Culture of Learning Culture of Learning Culture of Learning Culture of Learning
Our Way of Life Our Way of Life Our Way of Life
Asset Quality Asset Quality Asset Quality
Compliance / Regulatory Compliance / Regulatory Compliance / Regulatory
- Excellent Financial Results and Shareholder Return
- Great Place to Work
- Great Place to Bank
- Meaningful Impact on Our Communities
1. 1. 1.
- 1. Create a Winning Culture:
Create a Winning Culture: Create a Winning Culture: Create a Winning Culture: Embrace change / active learners / help each other win / communicate effectively 2. 2. 2.
- 2. Human Capital Development:
Human Capital Development: Human Capital Development: Human Capital Development: Define the behaviors and goals / provide the training / measure / coach / reward 3. 3. 3.
Pricing Discipline: Pricing Discipline: Pricing Discipline: Focus on the risk-adjusted margin / fair prices, fair returns 4. 4. 4.
- 4. Operating Efficiencies:
Operating Efficiencies: Operating Efficiencies: Operating Efficiencies: Quest for continuous improvement / revenue growth faster than expense growth 5. 5. 5.
Merger Integration: Merger Integration: Merger Integration: Manage the risk / retain and grow the revenue / lower the cost / delight the community
How we How we How we How we How we How we How we How we do it: do it: do it: do it: do it: do it: do it: do it:
Profile for New Profile for New Profile for New Profile for New Relationships Relationships Relationships Relationships
Best Client Retention Best Client Retention Best Client Retention
Relationship Reviews; Relationship Reviews; Relationship Reviews; Value Added Value Added Value Added Value Added
Deepen Relationships / Deepen Relationships / Deepen Relationships / Cross Sell Cross Sell Cross Sell Cross Sell
Understand Customer Understand Customer Understand Customer Needs Needs Needs Needs
Seek Client Referrals Seek Client Referrals Seek Client Referrals
Knowledgeable, Caring Knowledgeable, Caring Knowledgeable, Caring Associates Consistently Associates Consistently Associates Consistently Associates Consistently Delivering Competent Delivering Competent Delivering Competent Delivering Competent Advice / Solutions Advice / Solutions Advice / Solutions Advice / Solutions
Consistent Experience at Consistent Experience at Consistent Experience at Every Touch Point Every Touch Point Every Touch Point Every Touch Point
DWYSYWD DWYSYWD DWYSYWD
Culture of Learning Culture of Learning Culture of Learning
Coaching / Development Coaching / Development Coaching / Development
No Whiners / No Excuses No Whiners / No Excuses No Whiners / No Excuses
Accountability / Accountability / Accountability / Performance Metrics Performance Metrics Performance Metrics Performance Metrics
Reward / Recognition Reward / Recognition Reward / Recognition
Compliance / Regulatory Compliance / Regulatory Compliance / Regulatory
Operational Risk Operational Risk Operational Risk
Information Security Information Security Information Security
Change Management Change Management Change Management
Execution Risk Execution Risk Execution Risk
Reputational Risk Reputational Risk Reputational Risk
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