JANITORIAL SERVICES AT FLL Proposal For: FORT LAUDERDALE/HOLLYWOOD - - PowerPoint PPT Presentation

JANITORIAL SERVICES AT FLL

Proposal For: FORT LAUDERDALE/HOLLYWOOD INTERNATIONAL AIRPORT Janet Hoose, President 2019

• Introduction

 Fuel Facility Management Background  CBE Success Story  FFM – Experienced prime Contractor who self performs services with its own trained staff  Similar contracts requiring interaction with the Airport, Tenants, and Traveling Public in a 24/7 transportation facility  FFM is a Local CBE Company

2

• Ability to Perform

Fort Lauderdale/Hollywood International Airport

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• FFM IS PART OF THE FLL FAMILY

 FFM ‘s employees help build the RCC in FLL  FFM has managed operation and maintenance in the RCC for 15 years  FFM knows, understands, and is respected by the Rental Car management and BCAD  FFM has a proven track record of performance of all our contracts  FFM will bring that knowledge and expertise to this janitorial contract

4

• Ability to Perform

San Antonio International Airport

FFM manages the operation and maintenance of the entire RCC building. This includes 4000 sq.ft of Terrazzo flooring. This is a 24/7, 365-day operation. This facility is 1.8M sq. ft.

Orlando International Airport

FFM handles management of the operation and Maintenance of the RCC at Orlando International Airport. This is the largest RCC in the US. This is a 24/7, 365-day operation. The area we are associated with is 4.5M sq. ft.

5

• Ability to Perform

Memphis-Shelby International Airport

FFM manages operation and Maintenance of the RCC at Memphis International Airport. This is a 365-Day operation opening at 5am closing

• 1am. This facility is 1.9M sq. ft.

Tampa International Airport

FFM managed operation and maintenance

• f the RCC at Tampa International in

conjunction with Tampa Airport

• Maintenance. This is a 24/7 365-day
• peration and is 2.3M sq. ft.

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• Ability to Perform, cont.

 Recommendations from Airports and Tenants/Rental Car Companies  Experience with a 24/7 Operation – Work Plan, Security, and Safety  Scheduling Heavy Work at Night So We Do Not Interfere with Daily Operations  Understanding the importance of Safety Precautions and Procedures

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• Cutting Edge Technology

 In today’s environment, the use of technology is an important aid to determine productivity, accountability, communication, and level of service  Use of iPhones/Androids and software from Swept is its own CMMS system for the janitorial industry.  Technology does not only include advancements in software and electronics, but also includes advancements in materials such as microfibers, batteries, and fast drying chemicals. All which speed up production time if used properly.

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• Proven Training Programs

 Job duties (OSHA Material handling, proper chemical use, cleaning procedures, signage use, equipment operation, electrical hazards, and bio-hazards)  Customer Service  Public interaction  Other (First Aid, CPR, AED)  3M Representative Training on Terrazzo Floors

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• Type of Equipment Used

 FFM will provide new equipment to maintain the facility  The bulk of equipment used will be for maintaining the terrazzo floors and having the right equipment, materials, and training critical to maintain the high polish finish and protect the flooring  FFM will use 3M products and pads  Use of fiber cloths in place of mops for better cleaning and faster drying  Use of high-quality HEPA filters in vacuum equipment

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• Type of Equipment Used

T7 Ride on auto scrubber 32” (Quantity 2) T600e Walk behind scrubber 32” (Quantity 1) T3 Auto scrubber 20” (Quantity 1) B10 Burnisher 27” (Quantity 2) B7 Burnisher 27” (Quantity 1) Extractor EH5 (Quantity 1)

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Director Project Manager Assistant Project Director Quality Control Manager Shift Supervisor Shift Supervisor Shift Supervisor Team Lead Team Lead Team Lead Custodian Custodian

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• Staffing Levels

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• 13

Proposed Work Schedule (Draft)

First Shift Gam- 2:30pm

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

PM

1 PM PM PM PM PM

Asst PM

2

Shift Super

3 SS1 SS1 SS1 SS1

Team Leade1

3 TL1 TL1 TL1

Custodian

7 C1, C3 C1,C3 C1,C2 C1,C2 C1,C2 C2,C3 C2,C3

Crossover Shift 9am- 5:30pm

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

QCMgr 1 QC QC QC QC QC

Second Shift 2pm- 10:30pm

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

PM

1

Asst PM

2 APM1 APM1 APM1 APM1 APM1

Shift Super

3 SS2 SS2 SS1 SS2 SS2 SS2

Team Leade1

3 TL1 TL1 TL2 TL2 TL2 TL2 TL2

Custodian

7 C4

cs

C3 C4 C4 C4 C4

Third Shift lOpm- 6:30am

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

PM

1

Asst PM

2 APM2 APM2 APM2 APM2 APM2

Shift Super

3 SS3 SS3 SS3 SS3 SS3

Team Leade

3 TL3 TL3 TL3 TL3 TL3 7 C6, C7 C6,C7 C6,C7 CS,C6 CS,C6 CS,C7 CS,C7

• Staffing Levels Related to Square Footage

Restrooms – Levels 1, 2, and 3

• Square Footage (2,250 square feet per level)
• Mid-Level Cleaning to include empty trash receptacles and replace liners, restock supplies,

clean urinals and toilets, clean/disinfect floors, wipe down counters, and clean glass mirrors.

• Mid-Level Cleaning is based on a per person capacity of 1,200 square feet per hour. With

two custodians covering 2,400 square feet per hour, the time to clean 6,750 square feet will be less than 3 hours.

• Deep Cleaning which includes all Mid-Level Cleaning plus scrubbing floors, de-scaling toilets,

polishing hardware, replacing air fresheners, clean doors, patricians, and wall surfaces.

• Deep Cleaning is based on a per person capacity of 800 square feet per hour. With three

people covering 2,400 square feet per hour, the time to deep clean 6,750 square feet will be less than 3 hours.

Terrazzo Floors – Level 1, 2, and 3

• Level 1 – (24,300)

Terrazzo floor cleaning is based on a 3-person crew cleaning 15,000

• Level 2 – (19,700)

square feet per hour. Total time will take approximately 4 hours.

• Level 3 – (16.000)

Total = 60,000

14

I I . I 3+ yrs Rental Car CBE

Local Company Lowest Price . Center Expenence FFM

✓ ✓ ✓ ✓

LGC

Sunshine Cleaning Service

✓ ✓

I

• FFM vs Competitors

15

THANK YOU.

Janet Hoose, President 2019

Draft Service Plan- Group 1­ Rental Car Center (RCC}

First Shift Gam to 2:30pm

First Shift Duties include, but are not limited to: 1.}

Gam- Sam

• Project Manager/ Shift Supervisor ­ Conduct Initial Facility Inspection to include

restrooms, curbside, entry, elevators, stairwells, floors, and surfaces.

• Shift Supervisor I Team Leader­ Set up signage, chemicals, dryers, and carts for

restroom cleaning. Police restroom for garbage levels and cleaning level priority.

• Custodian 1­ Clean elevators, curbside and Public Entrance
• Custodian 2­ Clean stairwells and spot clean glass, doors, and walls

2.} Sam- llam

• Project Manager/ Shift Supervisor ­ Check inventory, supply levels, and equipment.

Order supplies and materials as needed. Review work schedule and open items in CMMS.

• Shift Supervisor I Team Leader­ Restock restroom supplies (paper products and

soap) Remove trash bags. Resupply cleaning chemicals and remove waste water from carts. Continue to police restroom for garbage levels and cleaning level priority

• Custodian 1 & 2­ Clean restrooms (mid­level cleaning) to include; empty trash

receptacles and replace liners, clean urinals and toilets, clean/ disinfect floors, wipe down counters, and clean glass mirrors. Use signage and dryers as needed to minimize interruption. Restroom selection is based on cleaning level priority given by the Shift Supervisor/ Team Leader policing report. 3.} 11 am- 2pm

• Project Manager I Shift Supervisor­ Police restroom for trash levels, supplies, and

cleaning level priority. Direct custodians to highest priority restrooms.

• Shift Supervisor I Team Leader­ Restock restroom supplies (paper products and

soap) Remove trash bags and transport to waste pick up container. Resupply cleaning chemicals and remove waste water from carts.

• Custodian 1 & 2­ Clean restrooms (mid­level cleaning) to include; empty trash

receptacles and replace liners, clean urinals and toilets, clean/ disinfect floors, wipe down counters, and clean glass mirrors. Use signage and dryers as needed to minimize interruption.

Shift Plan for Rental Car Center- Fort Lauderdale/Hollywood International Airport

4.)

2pm- 2:30pm

• Project Manager I Shift Supervisor­ Prepare shift change report and include any
• pen items
• Shift Supervisor I Team Leader ­Inspect equipment and prepare for shift change.

Inspect restrooms and report on cleaning level priority at shift change.

• Custodian 1 & 2­ Empty trash receptacles and replace liners. Spot clean restrooms

{wipe counters, clean mirrors, and clean floors beneath urinals)

Second Shift 2:00pm to 10:30pm

Second Shift Duties include, but are not limited to:

5.)

2pm- Spm

• Assistant Project Manager/ Shift Supervisor­ Conduct Initial Facility Inspection to

include restrooms, curbside, entry, elevators, stairwells, floors, and surfaces.

• Set up signage, chemicals, dryers, and carts for restroom cleaning. Police restroom

for garbage levels and cleaning level priority.

• Team Leader I Custodian­ Clean restrooms {mid­level cleaning) to include; empty

trash receptacles and replace liners, clean urinals and toilets, clean/ disinfect floors, wipe down counters, and clean glass mirrors. Use signage and dryers as needed to minimize interruption. Restroom selection is based on cleaning level priority given by the Assistant Project Manager /Shift Supervisor policing report.

6.} Spm -8pm

• Project Manager/ Shift Supervisor­ Check inventory, supply levels, and equipment.

Order supplies and materials as needed. Review work schedule and open items in CMMS.

• Shift Supervisor I Team Leader­ Restock restroom supplies {paper products and

soap) Remove trash bags and transport to waste pick up container. Resupply cleaning chemicals and remove wastewater from carts. Continue to police restroom for garbage levels and cleaning level priority

• Team Leader I Custodian­ Clean restrooms {mid­level cleaning) to include; empty

trash receptacles and replace liners, clean urinals and toilets, clean/ disinfect floors, wipe down counters, and clean glass mirrors. Use signage and dryers as needed to minimize interruption. Restroom selection is based on cleaning level priority given by the Assistant Project Manager I Shift Supervisor policing report.

7.} 8pm -lO:OOpm

• Project Manager I Shift Supervisor­ Police restrooms for immediate needs, trash

levels and supplies

Shift Plan for Rental Car Center- Fort Lauderdale/Hollywood International Airport

fye/:4cility

Inc.

• Shift Supervisor I Team Leader­ Restock restroom supply carts (paper products

and soap) Remove trash bags and transport to waste pick up container. Resupply cleaning chemicals and remove wastewater from carts.

• Team Leader I Custodian­ Clean restrooms (mid­level cleaning) to include; empty

trash receptacles and replace liners, clean urinals and toilets, clean/ disinfect floors, wipe down counters, and clean glass mirrors. Use signage and dryers as needed to minimize interruption. 8.) 10pm -10:30pm

• Project Manager I Shift Supervisor­ Prepare shift change report and include any
• pen items
• Shift Supervisor I Team Leader ­Inspect equipment and prepare for shift change.

Inspect restrooms and report on cleaning level priority at shift change.

• Team Leader I Custodian­ Empty trash receptacles and replace liners. Spot clean

restrooms (wipe counters, clean mirrors, and clean floors beneath urinals) Third Shift 10pm to 6:30am Third Shift Duties include, but are not limited to: 9.) 10pm -11pm

• Assistant Project Manager/ Shift Supervisor­ Conduct Initial Facility Inspection to

include restrooms, curbside, entry, elevators, stairwells, floors, and surfaces.

• Shift Supervisor I Team Leader ­ Set up sign age, chemicals, dryers, and carts for

restroom cleaning and Floor polishing.

• Custodian 1­ Clean elevators, curbside and Public Entrance
• Custodian 2­ Clean stairwells and spot clean glass, doors, and walls

10.) 11pm- 4am. (Floor Cleaning & Polishing)

• Assistant Project Manager/ Shift Supervisor­ Supervise floor polishing and police

restrooms for cleaning priority and restocking needs.

• Shift Supervisor I Team Leader ­ Restock restroom supplies (paper products and

soap) Remove trash bags and transport to waste pick up container. Resupply cleaning chemicals and remove waste water from carts.

• Team Leader I Custodians 1 & 2­ Clean and/ or Polish Terrazzo floors. Clean entry I

exit carpeted mats. 11.) 4am- 6:30am (Deep Clean Restrooms)

• Assistant Project Manager I Shift Supervisor ­Inspect Facility and update reports.

Prepare shift change report and include any open items.

Shift Plan for Rental Car Center

• Fort Lauderdale/Hollywood International Airport

• Shift Supervisor I Team Leader­ Check floor polishing equipment, remove/ replace

pads, Property store and restock floor polishing equipment, chemicals and materials.

• Team Leader I Custodians 1 & 2­ Deep Clean Restrooms to include; empty trash

receptacles and replace liners, clean urinals and toilets, scrub, clean/ disinfect floors, wipe down counters, clean glass mirrors, clean walls, sinks and patricians. Replace air fresheners, refill liquid soap dispensers, clean doors, de­scaling, and clean all surfaces. Use signage and dryers as needed. Notes:

• Restrooms are Policed continuously throughout the day (every 15 minutes} and

cleaning level, supplies, and trash accumulation is noted and addressed by staff

• QC Manager is not shown in the Service Plan but will have an on­going role to

inspect the facility, document deficiencies, make recommendations for improvement and support staff.

• Microfiber floor cleaners are used in restrooms in place of mops for faster drying

and ability to clean more effectively and sanitary benefits

• Terrazzo floors are cleaned nightly using a 3m neutralizer. In addition, a 3m, non-

wax, stone floor protector is applied at least quarterly using a purple diamond floor pad.

Shift Plan for Rental Car Center - Fort Lauderdale/Hollywood International Airport

EXPERIENCE THE

COMPANY NAME

ADVANTAGE

We equip our cleaners with mobile technology that helps them do their best work, and allows us to better manage our team. Here's what it means for you:

• •••• •

• swept
• ll o

Our cleaners know exactly how you'd like your space to be cleaned, even when they're new If a cleaner misses a shift, we know about it first and can ensure your space is still cleaned on time We begin addressing any issues that arise on site before they impact you or your business

Our office cleaners use Swept, and we noticed a difference

• instantly. They know when little things come up and

just deal with it!- BRIANNA STRATTON. THE BRIDGE Removing Language Barriers

Miscommunications can impact the quality of service you

• receive. We use Swept to send

messages, instructions, and feedback in the cleaner's native language. This ensures

• ur cleaners understand what

and allows them to do their is expected of them best work.

Reporting Problems Proactively

No one is perfect, but we differentiate ourselves by being proactive if something does come up. Our cleaners are trained to report any issue, big

• r small, at the end of their shift

so that their manager is aware and can begin troubleshooting immediately.

• Customized Cleaning

Instructions

Say goodbye to log books, and hello to the future of cleaning. With your permission, we'll take photos of your space and add notes to each one for our

• cleaners. With these detailed,

visual instructions our cleaners will know exactly how you'd like each room to be cleaned.

YOUR LOGO

COMPANY NAME

PHONE NUMBER WEBSITE

swept

• management. To learn more about