JAQG initiative to establish the robust QMS in Aviation, Space and - - PowerPoint PPT Presentation

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Masayoshi Fukui - JAQG Chairman

12 Oct., 2012

JAQG initiative to establish the robust QMS in Aviation, Space and Defense industries

JAQG Strategy Working Committee (SWC)

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Background (1/2)

• At the IAQG Bordeaux meeting in Oct. 2011,

EASA keynote speech presented by Dr. Norbert Lohl referred to Falsification of Data as a “Special Phenomena”

• Recently, some quality issues happened in

Japanese Aviation, Space and Defense (AS&D) industries.

–Data record treatment, Violate a procedure ...

• JAQG SWC decided to proceed activity

3 27th October 2011 IAQG 2011 Bordeaux 3

(Reference) EASA presentation at IAQG Bordeaux meeting

Background (2/2)

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Objective

• To regain stakeholder’s trust,

JAQG starts the activity to establish the robust QMS in AS&D industries in Japan

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Activity

1) JAQG Strategy Working Committee (SWC) proceeded as a Task Force 2) The activity based on Lessons Learned from quality issues, member company’s good practices, etc. 3) Coordination/ discussion with Japanese stakeholders (JCAB, MOD) and AB/CBs. 4) The results will be reported to JAQG member as best practices and also will be input to IAQG

• activities. (Target: IAQG Nagoya meeting)

See the detail schedule in next slide

AB : Accreditation Body CB : Certification Body

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Schedule

May Jun Jul Aug Sep Oct Nov～

Summarizing proposal of industry

▽IAQG Nagoya

(Oct.)

▼IAQG San Antonio

(Apr.) ▼JAQG Governing Board

▽Report at SWG, Council, GA (Oct.)

JAQG SWC (meet 1,2 times in month)

▼ ▼ ▼ ▼ ▼ ▼ ▼ ▼

▼IAQG SWG

(July, 12-13) (Interim report)

Coordinating / Discussing with AB/CB

Discussion ▼ with EASA （Sep.19）

Completing a draft plan Developing the final plan Collecting, Sharing and analyzing all information (issues, good practices etc)

• f each member

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Key areas for improvements

• 1. Awareness

Revitalize “Safety culture / ethics” and “Quality First” awareness

• 2. Communication and Problem Solving

Listen to the voices of “Gemba” (shop floor) and lead to problem solving

• 3. AQMS Processes

Proceed activities to reduce human factors, and Improve AQMS processes

AQMS : Aerospace QMS

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◆ Outputs will be proposed for

incorporation into the following three categories: (1) 9100 Standard (2) Guidance Material (3) ICOP Scheme (CB Audit)

Output from the Activity 1/7

ICOP : Industry Controlled Other Party

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◆ Example: (1) 9100 Standard 1/4

Potential Risk Proposed Solution (Draft) Lack of Safety culture/ Ethics awareness ・Add that intentional misconduct, such as falsification of data, causes punishments (e.g., clause 4.2.4 “Control of Quality Records”) ・Add the keyword Flight Safety and Quality First in 9100 (e.g., clause 5.3“Quality Policy”) ・Add the training for Safety culture /Ethics in 9100 (e.g., clause 6.2 “Human Resources”)

Output from the Activity 2/7

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◆ Example: (1) 9100 Standard 2/4

Potential Risk Proposed Solution (Draft) Violate procedure/ Falsification

• f data

・Add the keyword of developing the structure which receive voices of Gemba in 9100 (e.g., clause 5.5.3“Internal Communication” )

Output from the Activity 3/7

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◆ Example: (1) 9100 Standard 3/4

Potential Risk Proposed Solution (Draft) The error resulted from H/F ・Propose to specify that human factors should be eliminated in 9100 (e.g., clause 7.5.1 “Control of Production and Service Provision”) The actual condition may not be audited ・Add to perform special audit to check the actual on-site condition (e.g., clause 8.2.2 “Internal Audit”)

Output from the Activity 4/7

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◆ Example: (1) 9100 Standard 4/4

Potential Risk Proposed Solution (Draft) Awareness

• f self-

verification may become insufficient ・Add the keyword self-verification in 9100 (e.g., clause 8.2.4 “Monitoring and Measurement of Product”) ・Review and update ARP/EN/SJAC 9162 “Aerospace Operator Self-Verification Programs”

Output from the Activity 5/7

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◆ Example: (2) Guidance Material

Potential Risk Proposed Solution (Draft) Violate procedure/ Falsification

• f data

・Develop guidance material regarding Safety culture/Ethics in AS&D industry ・Develop guidance material describing the importance for receiving voice of Gemba

Output from the Activity 6/7

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◆ Example: (3) ICOP Scheme

Potential Risk Proposed Solution (Draft) Decreased reliability of 9100 certification ・Enhance industry oversight activities to increase ICOP scheme confidence. ・Clarify that the falsification of data and/or false explanation may cause a suspension and/or withdrawal of AQMS certification

Output from the Activity 7/7

The improvement activity of the ICOP Scheme is under discussion with Japanese AB/ CBs.

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Discussion with EASA 1/3

19 Sep. 2012 at EASA’s Headquarter

Participants of the Meeting

EASA

・Dr. Norbert Lohl , Certification Director ・Mr. Jiri Novy, Production Organisations Approvals Section Manager

Consulate-General of Japan

・Mr. Hideki Chiba, Consul Consulate-General of Japan in Dusseldorf ( Former JCAB)

EAQG

・Mr. Alain Bonnard, EAQG Operations Manager

APAQG

・Mr. Toshikazu Miyabe, Senior vice president SJAC ・Mr. Naohiko Ito, APAQG sector leader ・Mr. Hiroyuki Jikei, APAQG sector sub leader

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Discussion with EASA 2/3

• 1. EASA evaluates JAQG

improvement activity is very good per following reasons.

A) JAQG is carrying out coordination/

discussion with Japanese stakeholders (JCAB, MOD) and AB/CBs. B)The results will be reported to JAQG member as best practices and also will be input to IAQG activities.

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Discussion with EASA 3/3

• 2. EASA requests JAQG/IAQG to

continue this activity in order to improve AQMS.

• 3. EASA mentions
• a. If critical quality issues happen,

the company may lose all business. b.Top management should inform employees of “Quality First”.

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Questions?