Kansas City Power & Light Use Case KCP&L Requirement - - PowerPoint PPT Presentation

Mobile for Field Services

Kansas City Power & Light Use Case

KCP&L Requirement

Develop separate mobile apps for KCP&L

• 1. For customers to report storm issues
• 2. For field personnel – “scouts” to provide quicker, more

efficient repair information

• 3. For repair personnel to more efficiently repair storm-

related issues

Use Case #1

Citizen App – KCP&L m11 App Allow customers of KCP&L to quickly and easily report Storm related Services Outages/Issues to KCP&L via their Smartphone or Tablet.

• The KCP&L m11 app will accomodate:

– Any KC citizen, requires just an Email to use and will provide the following features:

• File a new storm damage report
• GPS-enabled location or input location
• View status of report(s)
• View a map of all reports
• Get push notification when problem is fixed

Use Case #2

Mobile App for “Scout” Teams – Storm Assessment Crew Personnel Require authorized KCP&L employee Email and Password to use and its associated “KCP&L m11” app view will provide the following features

• File a new storm damage report
• Assess/Update an existing citizen submitted report with additional info,

pictures

• GPS-enabled location or input location
• Mark a citizen or self submitted report “assessed”
• Forward an “assessed” report to Repair Crew

Use Case #3

KCP&L Repair Crew Requires authorized KCP&L employee Email and Password to use. The app will provide the following features:

– See inbound “assessed” reports in a list or map view – View an “assessed” report details along with associated pictures – Mark an “assessed” report as either “fix in progress” or “invalid”, along with a comment. – After the fix is performed, mark it “closed”, along with a comment and fixed picture (optional)

KCP&L Mobile App Situations

• Reporting Storm Damage Outage/Issue

KCP&L customer requestor can create profile (name, email, phone, address) or remain anonymous

– Request types:

• Storm
• Downed Power Lines
• Power Outage
• Downed Trees
• Storm related Safety Hazard
• Public Works and General Services

– Locations Services:

• Captured from device if Location Services is turned “on”
• If not, user will enter Address or Cross Streets

Situations (cont.)

Customer requestor will be able to upload up to two (2) images KCP&L Approved Crew/ Employee will manage the request either on Mobile Device (using the same mobile app) or a PC/Laptop using the administrative web-console. Map of the “Service Area” will be generated for KCP&L Service Crew/ Employee workers which shows current open reports by location. User can click each data point to receive a summary of the event (day/time it was submitted, etc)

News & Special Announcements from KCP&L

Appearing as scrolling messages on home screen

Mobile

• bileFor
• rce

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• Enterprise App Connectors
• Client Synthesizer
• Security – SSO, OAuth, SAML
• Analytics Engine

Cloud Apps Data Enterprise Content Custom Built Apps

MobileForce Enterprise Platform: Automates Critical Success Factor Components

On-Prem Apps MobileForce Enterprise App Connectors

Enterprise Private Cloud

Unification | Standardization | Mobilization

CLIENT CLOUD

Web/Mobile App iOS, Android, BB 10 Win 8, HTML5

Enterprise Integration Application Connectors Workflow Configurator Tracking & Analytics Federated Search Push Notification Role-based Access Security & User Mgmt.

DELIVERY LAYER SECURITY LAYER API LAYER DATA LAYER

The App is just the “Tip of the Iceberg” The “Platform” that lies beneath is what makes it work!

Mobile Force MEAP/ MADP

Gartner – Mobility is Changing Computing Behavior

#1 Design – It’s All About User Experience

• People don’t know what an app should be
• User interface will dictate integration
• Systems accessed will dictate security

#2 Agile – Mobile Apps Require Short Development Cycles

• Rapid change process to app management
• Hidden Costs

#3 Device Fragmentation – Usable App Across All Platforms

• High user expectations
• Brand on Display

#4 In App Analytics – How To Improve App

• How users are using app
• Functions being used / not used

Gartner: The Impact of Mobile on Enterprise App Dev

Total Applications

• 1000 Enterprise Applications
• 70% PC or Web Apps

Mobilizing Apps

• 50% of Apps Benefit From Mobilization
• 350 Applications

Do the Math

• Converting to Mobile 5x to 10x
• 1750 to 3500 Apps to Develop & Manage

… the number gets very large quickly … Codeless/Automation platforms are needed

Source: Gartner, Van Baker & Richard Marshall