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LETS VOTE! A 21 ST CENTURY CONNECTED HOTEL MYTH OR FACT? WHERE IT - - PowerPoint PPT Presentation
LETS VOTE! A 21 ST CENTURY CONNECTED HOTEL MYTH OR FACT? WHERE IT - - PowerPoint PPT Presentation
LETS VOTE! A 21 ST CENTURY CONNECTED HOTEL MYTH OR FACT? WHERE IT ALL BEGAN 2017 IN HINDSIGHT EXPERIENCES BEYOND THE HOTEL CO-EVERYTHING DATA INTERPRETATION IS THE ULTIMATE INTELLIGENCE LUXURY THATS LEANER AND
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WHERE IT ALL BEGAN
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2017 IN HINDSIGHT
- EXPERIENCES BEYOND THE HOTEL
- CO-EVERYTHING
- DATA INTERPRETATION IS THE ULTIMATE INTELLIGENCE
- LUXURY THAT’S LEANER AND SMARTER
Source: Deanna Ting, Skift
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WHAT WILL 2018 BRING?
- NATURAL MATERIALS & BIOPHILIC DESIGN
- TECH-SAVVY HOTEL ROOMS
- ENGAGING THE SENSES
- SHOWCASING LOCAL
Source: Zack Sterkenberg, Ambius
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WHAT ARE HOTELIERS SAYING?
“I LIKE OUR HOTELS AND RESTAURANTS TO BE VERY STYLISH, EXTREMELY COMFORTABLE AND WITH THE HIGHEST POSSIBLE QUALITY… I DON’T NEED ALL THOSE UN UNNECESSARY GIMMICKS AND THE SNOBBISH ATTITUD UDE STILL TO TOO OFTE TEN ASSOCIATE TED WITH TH LUXURY AROUND THE WORLD. OU OUR DEFINITION ON OF OF SERVICE IS HUMBLE, WARM AND FR FRIENDLY, TREATING GUE UESTS AND PEOPLE WITH RESPECT….”
- ALESSANDRO CATENACCI
“ THE EXPECTATION OF PEOPLE OF BRANDS IS YO YOU SHOULD KNOW ME AND KNOW WHAT I WANT.”
- FRITS VAN PAASCHEN
“LUXURY CONSUMERS ARE LO LOOKI KING FOR R AU AUTHENTICI CITY, TRU RUE QUALI ALITY, GENUINE PE PEOPLE PLE, RE REAL AL ST STORIE IES, S, AND IM IMMERSIV SIVE LOCAL EXPERIE IENCES… AT THE SAME TIME, THEY MAKE THEIR DECISIONS BASED ON PERSONAL VALUES AND INTERESTS FOR EX EXPER ERIEN ENCES ES R RATHER ER T THAN M MATER ERIAL G
- GOODS. ”
- ARNAUD CHAMPENOIS
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TWO SIDES OF THE SAME COIN
Source: Duetto Cloud
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CREATE A LEARNING ENVIRONMENT
YOU WON’T MAKE YOUR HOTEL OPERATE BETTER, UNLESS YOU CREATE THE RIGHT CONDITIONS.
“FOCUS ON FUN FUNCTIONALITY THAT ENABLES COLLEAGUE UES TO ACTUALLY BETTER ENGAGE WITH GUESTS AND SIM SIMPLIF IFY THEIR IR IN INTERACTIO ION WIT ITH HOTEL SY SYST STEMS.”
- MARK HOPLAMAZIAN
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THE NERVOUS SYSTEM
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THE ORIGINAL PLATFORM SOLUTION
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RUN YOUR HOTEL LIKE A START-UP
APPLY THE START-UP MENTALITY TO YOUR HOTELS
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HOW TO APPLY THE START-UP CULTURE
RATE ADJUSTMENTS
WHERE ARE THE MANUAL PROCESSES IN YOUR HOTEL OPERATION?
CHECK-IN/OUT IN-ROOM MEDIA UPSELLS PAYMENTS ROOM ENTRY/KEYS META SEARCH CAMPAIGNS IMPORTING/EXPORTING DATA
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UNLEASH THE VALUE OF YOUR DATA
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DISTRIBUTING YOUR DATA
WHY IS IT TYPICALLY SO HARD TO GET YO YOUR DATA FROM YO YOUR PMS TO OTHER PRODUCTS THAT YO YOU PAY FOR?
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DATA THAT TRAVELS AS MUCH AS YOUR GUESTS
Source: HandsOn Connect
Speak to your guests at the right time, with the right information in their preferred media
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SITTING ON VALUABLE DATA
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FREQUENCY & ACCURACY OF DATA (TRANSFERS)
RATE ADJUSTMENTS PAYMENTS/INVOICES HOUSEKEEPING UPSELLING EMAIL MARKETING ROOM INVENTORY ROOM ACCESS PROFILE ACCESS
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PUSH YOUR SYSTEMS TO THE LIMIT
ROOM ACCESS
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PUSH YOUR SYSTEMS TO THE LIMIT
EMAIL MARKETING
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THE MEWS PRODUCTS
Cloud based property management system, built for hotels of any level and any size. Fully integrated, tokenised credit card solution that allows automation
- f all online
payments.
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Booking engine built for conversion, allowing hotels to turn their websites into e-shops instantly.
THE MEWS PRODUCTS
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Mobile concierge solution for guests, offering
- nline check-
in, city guides, messaging and hotel services.
THE MEWS PRODUCTS
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Free reception kiosk app that any property can have up and running in minutes with any Android tablet
THE MEWS PRODUCTS
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FIND THE RIGHT MIX FOR YOUR HOTEL
“Ultra Violet communicates originality, ingenuity, and visionary thinking that points us toward the future."
Sources: Pantone/Marriott Int.
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