Leveraging Power Virtual Agents to Build Intelligent Chatbots Hugo - - PowerPoint PPT Presentation

Leveraging Power Virtual Agents to Build Intelligent Chatbots

AZURE SOLUTION ARCHITECT

Hugo Barona

@HmsBarona hugobarona.com

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Understand Power Virtual Agents

• What is Power Virtual Agents
• Benefits of using Power Virtual Agents

How to start building your bots

• Where to start
• How to create bots

Demo: Create a bot using Power Virtual Agents

Overview

Understand Power Virtual Agents

What Is Power Virtual Agents

Part of the Power Platform Build chatbots to support your customers and team Democratizes the process of building bots Improve customer engagement and team support Helps reduce costs and efforts

Entities Variables Topics Trigger Phrases Actions Authoring Canvas

Power Virtual Agents Core Concepts

Channels Skills

Automate common tasks

Benefits of Using Power Virtual Agents

Improve results Help your team Reduce costs Improve customer satisfaction

IT Support

Power Virtual Agents Use Cases

HR Support Finance Online Business

How to Start Building Your Bots

Power Virtual Agents Service powerva.microsoft.com Power Platform Admin portal

admin.powerplatform.microsoft.com

Where to Start

How to Create Bots

Create topics or get suggestions

• Configure trigger phrases

Configure steps

• Ask a question, Call an action, Show a message,

Navigate to another topic, End the conversation Create Entities to capture user inputs Check the health of your bot using Analytics Publish bot Configure channels Leverage Bot Framework tool to extend your bot capabilities

Demo

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Steps

• Create a bot using Power Virtual

Agents

• Test the bot
• Publish the bot
• Access the bot using the demo site

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Understand Power Virtual Agents How to start building your bots Create a bot using Power Virtual Agents

Summary