Lync service phone calls and collaboration Pawel Grzywaczewski - - PowerPoint PPT Presentation

▶
lync service phone calls and collaboration
SMART_READER_LITE
LIVE PREVIEW

Lync service phone calls and collaboration Pawel Grzywaczewski - - PowerPoint PPT Presentation

Feb 27, 2024 475 likes •584 views

Lync service phone calls and collaboration Pawel Grzywaczewski IT/OIS ACCU Meeting September 2014 9/9/2014 1 Agenda Lync overview Lync phone functionality Summary 9/9/2014 2 Lync Skype for businesses Microsoft

slide-1
SLIDE 1

Lync service – phone calls and collaboration

9/9/2014 1

Pawel Grzywaczewski IT/OIS ACCU Meeting September 2014

slide-2
SLIDE 2

Agenda

  • Lync overview
  • Lync phone functionality
  • Summary

9/9/2014 2

slide-3
SLIDE 3

Lync – Skype for businesses

  • Microsoft product
  • Mature and reliable
  • Used by many

companies world-wide

  • Set of features for

collaboration

9/9/2014 3

slide-4
SLIDE 4

Advantages of using Lync

9/9/2014 4

Softphone benefits

Contact Yes, Address Book, quick phone calls Presence Yes, presence indicator Clear message Yes, instant messaging Instant access to information outside the office Yes, Voice mail -> mailbox Access from abroad (no roaming charges) Yes, Wifi

slide-5
SLIDE 5

Lync – two modes

  • Standard mode
  • All CERN accounts activated on Lync
  • Instant messaging
  • Availability
  • CERN address book
  • Desktop sharing
  • Phone mode on Lync
  • A CERN number is migrated to Lync phone system
  • A CERN number is assigned to a primary account
  • Person can make/receive calls on CERN phone number

registered on Lync

9/9/2014 5

slide-6
SLIDE 6
  • My CERN phone number is on Lync
  • People call my CERN number “77163”
  • Lync will ring on all Lync clients:
  • Lync application on Windows/Mac and/or
  • Lync IP Phone and/or
  • Lync application on smartphone

9/9/2014 6

slide-7
SLIDE 7

Scenario: person working 50% at CERN

  • Request a CERN phone number on Lync
  • Install Lync application on Windows or Mac computer
  • Or install application on a smartphone
  • While being at the home institute:
  • Place and receive calls on CERN number
  • See availability of other people
  • Send Instant messages and use other features of Lync
  • While being at CERN
  • Can place and receive calls on CERN number
  • Use other Lync features

9/9/2014 7

slide-8
SLIDE 8

Lync phone system

  • Advantages
  • Reduce costs
  • Roaming charges
  • Phone calls
  • You can call CERN numbers for free
  • It’s possible to call any number world wide
  • You need to be granted rights to call local area or world wide
  • How to place calls?
  • Lync IP Phone (standalone device)
  • Lync application on Windows and Mac (headset)
  • Smartphones: Android, iPhone, Windows Phone

9/9/2014 8

slide-9
SLIDE 9

Practical information

  • Lync available to install from CMF or Mac repository
  • Activation on Lync – follow steps on http://information-

technology.web.cern.ch/book/lync-ip-phone- service/how-register

  • Lync IP Phone is available in CERN Stores
  • Numbers activated on Lync can’t use Alcatel/analog

phones

  • One number = one person
  • Lync federation with other institutes possible
  • Communicate for free: iter.org, epfl.ch etc.

9/9/2014 9

slide-10
SLIDE 10

Summary

Saving costs with Lync!

Set of collaboration features available:

  • Mobility: CERN phone number with you
  • Presence/Availability
  • Instant messaging

Lync, https://cern.ch/lync To ask questions: https://cern.ch/lync-community

  • Support: contact service-desk@cern.ch

9/9/2014 10