Mantle: The evolution of a telehealth platform to enable remote - - PowerPoint PPT Presentation

Mantle: The evolution of a telehealth platform to enable remote health services across the RFDS Network

Cassie Moore eHealth Services Manager RFDS Victoria

Who are the Royal Flying Doctor Service

What do we do?

The Evolution of Telehealth at the RFDS

Alfred Traeger, Pedal Radio Medical Chests Video Calls

Federation Experience

Pre 2016 Ad Hoc 2016 2017 2018 2019 NHMRC Possibilities BAU Community Engaged Solution focus Staff Turnover

Victorian Experience

2013 2015 2017 2018 2019 Mallee Expansion Expand Mantle More specialties 2nd Platform Build new platform

What have we learnt?

• Easy to use is essential
• Mimic existing workflows where

possible

• Collect good data
• Take a patient centred approach

Building our own solution

• Partnered with developers
• Clear on non-negotiables
• Let service design lead the technology
• Made it intuitive
• Kept it flexible

What does Mantle look like?

• Web based solution
• Using Blue Jeans
• Easy booking process
• Patient records
• Medicare billing
• Report output
• Command centre

Concierge Support

Reverend John Flynn witnessed the daily struggle of pioneers living in remote areas and had a vision to provide a 'mantle of safety' for the people of the bush. Why ‘Mantle’?

What is next for Mantle?

• Scaling up across the national network
• Patients accessing from home
• App for easy connection

Recommendations

• Try new things and be comfortable with failure
• Be clear on “what's in it for them” when engaging partners
• A blend of service designers and IT experts
• Focus efforts on believers and adopters

"If you start something worthwhile - nothing can stop it” Reverend John Flynn