Mastering Productive Friction In Meetings Karen Lisko, Ph.D. - - PowerPoint PPT Presentation

Mastering Productive Friction In Meetings

Karen Lisko, Ph.D. Motivatics

Research finds that a predominant tone of cooperation in meetings produces better decisions (and more profits).

(Schulz-Hardt et al. 2006)


 ☐True ☐False

Research finds that a predominant tone of cooperation in meetings produces better decisions (and more profits).


 ☐True ☐False

(Schulz-Hardt et al. 2006)

Mastering Productive Friction

The Five “C’s”

Mastering Productive Friction

The Five “C’s”

“Productive Friction” Meeting Rules: The “Everyone/Anyone/No One” Model

• 1. Everyone
• 2. Everyonei
• 3. Anyone
• 4. Anyonee
• 5. No one
• 6. No one

puts their perspectives on the table supports the final decision “mines” for diverse opinions (conflict) interrupts tension with reminder

• f importance

prevents diverse opinions (conflict) from being fleshed out stomps out/shuts down

Different Types of Conflicts Work Differently

Jen & Chatman (2000) Chatman (1999)

x

Task Conflicts Relationship Conflicts

Benefits to Decision Making and Profits

What is your . . . REACTION?

F I R S T D N O C E S

Mastering Productive Friction

The Five “C’s”

Do you know your “conflict self?”

“Mirror in the Chair” Exercise

• Q1. How do I add value to the

team when we are in conflict?

• Q2. How do I detract from the

team when we are in conflict?

• Q3. Do I seem more
• riented toward relationship

conflict or task conflict?

Listen Up, Bosses!

The Two Golden Rules of Leading in Task Conflict Rule #1: I’m the “What.” You are the “How.” *

*And, by the way, I break the ties and have final say.

Rule #2: If necessary … …scale it back a notch…

“Assertiveness in Conflict” Continuum

Nonassertive Aggressive Assertive

“Assertiveness in Conflict” Continuum

Nonassertive Aggressive Assertive

“Assertiveness in Conflict” Continuum

Nonassertive Aggressive Assertive

Declarative Loud volume Interruptive

“Assertiveness in Conflict” Continuum

Nonassertive Aggressive Assertive

Questioning sentences

Upward inflection

Softer volume

Slower rate

Interrupted Indirect eye contact

“Assertiveness in Conflict” Continuum

Assertive

Declarative sentences

Direct eye contact

Firm volume

Faster rate

• f speech

Non- Interruptive Downward Inflection

Structure Your Point Effectively: The Five Sentence Challenge

• 1. One-Sentence Attention
• 2. What (is the issue)?
• 3. Why (Is it significant)?
• 4. Where (does that leave us)?
• 5. One-Sentence Send-Off

Mastering Productive Friction

The Five “C’s”

Two “Must Have” Roles in Productive Friction

Mastering Productive Friction

The Five “C’s”

Dih-VER-si-tee*

*

Wait a minute . . . Aren’t people . . . people?

Are there exceptions?

x

*Western European Industrialized Rich Democratic Societies

x

29

Individualists Collectivists

30

Individualists Collectivists

31

Individualists Collectivists

United States Australia Great Britain Canada Netherlands New Zealand Indonesia Colombia Venezuela Panama Ecuador Guatemala China Taiwan Korea Japan Mexico

32

Individualists Collectivists

33

Individualists Collectivists

34

Individualists Collectivists

35

Individualists Collectivists

. . . AND there’s a remedy

Mason & O’Reilly (2014)

Do Women Have to Talk Like Men?

x

38

Individualists Collectivists

Minimal Social Interaction (in Task Mode) Critical Sign of assertiveness Direct Communication Sign of rudeness Admission of fault Silence Self-discipline More comfortable with them Negative Interactions Less comfortable with them Avoiding confrontation Dysfunctional Confronting (lacks self-discipline) Neutral Mediator Related

X X x

Research finds that is healthy for companies.

☐True ☐False

Research finds that is healthy for companies.

☐True ☐False

Research finds that is healthy for companies.

☐True ☐False

Research finds that is healthy for companies.

☐True ýFalse

By Far the Most Effective

*All-Inclusive Multiculturalism

Ely & Thomas (2001)

x

Stevens et al. (2008) Hymowitz (2005)

x

Individualists Talking with Collectivists

Take “face maintenance” seriously. Do not push against silence. Use qualifiers, disclaimers, tentatives. Practice “no”-avoidance. Practice “gracious fighting/way out.”

Ting-Toomey (1994)

x

Collectivists Talking with Individualists

Focus on problem solving. Open conflict dialogue with upfront thesis statement. Verbally self-disclose and use “I” statements. Engage in “floor-grabbing” behavior. Separate relationship from task.

Ting-Toomey (1994)

x

☐True ☐False

Amason & Schweiger (1994)

ýTrue ☐False

Amason & Schweiger (1994)

Mastering Productive Friction

The Five “C’s”

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Mastering Productive Friction

The Five “C’s”

So, in conclusion, back to boredom . . .

Craparo, et al. (2013)

Mastering Productive Friction In Meetings

Karen Lisko, Ph.D. Motivatics

klisko@motivatics.com