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www.newvoicemedia.com www.newvoicemedia.com www.newvoicemedia.com
www.newvoicemedia.com www.newvoicemedia.com www.newvoicemedia.com
www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia - - PowerPoint PPT Presentation
www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia - - PowerPoint PPT Presentation
www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia .com Who are NewVoiceMedia? Established 10 years; 300 customers in 11 countries 90 Million Calls processed in 2009 5 Data Centres Partnerships with salesforce.com, BT &
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PBX
www.newvoicemedia.com
How does our technology work?
Public Telephone Network Internet Client Agent
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Some of our Reference Customers:
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NewVoiceMedia Research
- 612 senior management in GB SMEs questioned
by You Gov; 6-9th September
- Home Working
- Attitudes to Home Working
- Adoption of Home Working strategies
- Perceived effects to the organisation
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Research Results
21% of SME decision makers do not allow staff to work from home. The main reasons were:
- Technology barriers
12%
- Productivity Issues
11%
- Trust Issues
5% Sample: 612 senior management in GB SMEs
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Research Results
Significant benefits of homeworking identified by those that allow it. Increased productivity 60% More motivated staff 60% Better working relationship 58% Reduced staff turnover 33% Sample: 612 senior management in GB SMEs
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Home Working with ContactWorld
- Offers real-time visibility into the entire call centre.
- See who's online and available, monitor KPIs and
access detailed live call stats for every agent in an instant.
- Manage a team of home-based agents as if they are
all in the same room - all using the same scripts, messages, call plan, CRM databases and more.
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