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www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia - - PowerPoint PPT Presentation

www. newvoicemedia .com www. newvoicemedia .com www. newvoicemedia .com Who are NewVoiceMedia? Established 10 years; 300 customers in 11 countries 90 Million Calls processed in 2009 5 Data Centres Partnerships with salesforce.com, BT &


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Established 10 years; 300 customers in 11 countries 90 Million Calls processed in 2009 5 Data Centres Partnerships with salesforce.com, BT & China Telecom Europe HQ in Basingstoke with regional offices 7 Patents; 2 registered and 5 pending NewVoiceMedia Foundation

Who are NewVoiceMedia?

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PBX

www.newvoicemedia.com

How does our technology work?

Public Telephone Network Internet Client Agent

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Some of our Reference Customers:

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NewVoiceMedia Research

  • 612 senior management in GB SMEs questioned

by You Gov; 6-9th September

  • Home Working
  • Attitudes to Home Working
  • Adoption of Home Working strategies
  • Perceived effects to the organisation
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Research Results

21% of SME decision makers do not allow staff to work from home. The main reasons were:

  • Technology barriers

12%

  • Productivity Issues

11%

  • Trust Issues

5% Sample: 612 senior management in GB SMEs

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Research Results

Significant benefits of homeworking identified by those that allow it. Increased productivity 60% More motivated staff 60% Better working relationship 58% Reduced staff turnover 33% Sample: 612 senior management in GB SMEs

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Home Working with ContactWorld

  • Offers real-time visibility into the entire call centre.
  • See who's online and available, monitor KPIs and

access detailed live call stats for every agent in an instant.

  • Manage a team of home-based agents as if they are

all in the same room - all using the same scripts, messages, call plan, CRM databases and more.

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NewVoiceMedia Belvedere Basing View Basingstoke RG21 4HG UK 0800 280 2888 International +44 207 206 8888 sales@newvoicemedia.com www.newvoicemedia.com