Oh Behave November 2013 Stefani A. Conley President Stefani A. - - PowerPoint PPT Presentation

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Oh Behave November 2013 Stefani A. Conley President Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net Why Use Assessment Tools in building a team? Know Yourself Better Build on

SLIDE 1

Oh Behave

November 2013

Stefani A. Conley President

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 2

Why Use Assessment Tools in building a team?

 Know Yourself Better  Build on Your Strengths, Manage Your

Limitations

 Improve Your Interpersonal Skills  Capitalize on Team Members Strengths

“Success in the knowledge economy comes to those who know themselves, their strengths, their values and how they best perform.” ~ Peter Drucker

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 3

Assessment Tools what do they measure?

Behaviors (How?) Performance (Will!)

They do not measure:

Intelligence
Experience
Education
Training
Morals

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 4

Behavioral Assessment what is it and why is it useful?

 Observable behavior (how you act)  Emotions  Tone of Voice and Body Language  Increase your self-awareness and improve

your interaction skills

 Recognize other behavioral styles and adapt

yourself for better communication

“Effective interaction begins with an accurate perception of oneself.”

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 5

DISC Behavioral Assessment what behaviors does it measure? Dominance (D): How you handle problems and challenges Influence (I): How you handle people and influence

thers

Steadiness (S): How you handle change and pace yourself Compliance (C): How you handle rules and procedures set by others

*Everyone exhibits these four factors in their style to different degrees

f intensity*

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 6

DISC Behavioral Assessment how does it measure behavior?

0% 50% 100%

74 100 5 57

D I S C

SLIDE 7

Dominance – 19% How you handle problems and challenges

 Driving  Aggressive  Forceful  Competitive  Decisive  Enterprising  Direct  Demanding  Pioneering  Ambitious  Goal-oriented  Assertive  Determined

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 8

High “D” Strengths

 Bottom-line thinker  Self-starter  Forward looking  Places high value on time  Strategic focus – big picture  Competitive – likes to win  Challenges the status quo  Innovative  Tenacious

VALUE TO THE TEAM

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 9

High “D” Limitations

 Overuse their position  Overstep authority  Be impatient with others  Be argumentative and confrontational  Not listen well; be a one-way communicator  Set standards too high, focusing mainly on the

task

 Lack tact and diplomacy  Take on too much, too soon, too fast

POSSIBLE LIMITATIONS

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 10

High “D” Tendencies WANTS: To challenge and to win NEEDS: To direct LOOKING FOR: Results CONFLICT RESPONSE: Fight back UNDER STRESS: Impatient EMOTION: Anger

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 11

Famous “D” People Politician Hillary Clinton Actor Tom Cruise Sports Figure Michael Jordan International Figure Fidel Castro Over Extension Donald Trump

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 12

Influence – 32% How you handle people and influence others

 Charming  Enthusiastic  Optimistic  Sociable  Demonstrative  Popular  People oriented  Confident  Inspiring  Persuasive  Trusting  Charismatic  Motivational

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 13

High “I” Strengths

 Optimism and enthusiasm  Creative problem solver  Verbalizes ideas  Trusting – sees the good in

thers

 Motivates others toward goals  Team player  Negotiates conflicts  Positive sense of humor and fun

VALUE TO THE TEAM

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 14

High “I” Limitations

 Inattentive to details  Be unrealistic in appraising people  Trust people indiscriminately  Situational listener (likes to talk more!)  Have difficulty planning and managing

time

 Overuse emotion and gestures while

talking

 Rely too heavily on verbal ability

POSSIBLE LIMITATIONS

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 15

High “I” Tendencies WANTS: To be liked NEEDS: Recognition LOOKING FOR: Fun/Interaction CONFLICT RESPONSE: Flight, run UNDER STRESS: Emotional EMOTION: Optimism

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 16

Famous “I” People Politician Bill Clinton Actor Robin Williams Sports Figure Lee Trevino International Figure Tony Robbins Over Extension Richard Simmons

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 17

Steadiness – 35% How you handle change and pace yourself

 Good listener  Relaxed  Stable  Understanding  Consistent  Steady

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

 Friendly  Patient  Sincere  Team Player  Reliable  Loyal

SLIDE 18

High “S” Strengths

 Dependable team worker  Works for a leader and a cause  Patient and empathetic  Methodical, process-oriented  Service-oriented  Great listener  Good at reconciling, calming and

stabilizing

 Will finish tasks started  Loyal, long-term relationships

VALUE TO THE TEAM

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 19

High “S” Limitations

 Yield to avoid controversy  Difficulty in establishing priorities  Resists change, prefers status quo  Difficulty dealing with diverse situations  Internalize feelings when they should be

discussed

 Wait for orders before acting  Give a false sense of compliance  Not project a sense of urgency

POSSIBLE LIMITATIONS

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 20

High “S” Tendencies WANTS: Closure NEEDS: To be of service LOOKING FOR: Security CONFLICT RESPONSE: Tolerate, put up with UNDER STRESS: Possessiveness EMOTION: Non-emotion

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 21

Famous “S” People Politician Barbara Bush Actor Kevin Costner Sports Figure Cal Ripken International Figure Gandhi Over Extension

Mr. Rogers

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 22

Compliance – 14% How you handle rules and procedures set by others

 Analytical  Diplomatic  Quality-conscious  Courteous  Detailed  Conservative

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

 Accurate  Conscientious  Fact-finder  Precise  Perfectionist  Neat  Cautious

SLIDE 23

High “C” Strengths

 Maintains high standards  Conscientious and steady  Defines, clarifies, gets information and tests  Objective - the “anchor of reality”  Asks the right questions  Diplomatic and tactful  Pays attention to small details, ensures quality

VALUE TO THE TEAM

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 24

High “C” Limitations

 Be defensive when criticized  Be too critical of others  Get bogged down in details (analysis paralysis)  Be overly intense for the situation  Appear aloof or cool  Yield position to avoid controversy  Hesitate to act without precedent

POSSIBLE LIMITATIONS

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 25

High “C” Tendencies WANTS: Proof and evidence NEEDS: Rules and procedures LOOKING FOR: Information CONFLICT RESPONSE: Avoidance UNDER STRESS: Critical EMOTION: Fear

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 26

Famous “C” People Politician Al Gore Actor Barbra Streisand Sports Figure Jack Nicklaus International Figure Sherlock Holmes Over Extension Felix Unger

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 27

REVIEW GRAPHS

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 28

D I S C

D/I I/S S/C C/D

Creative and original thinking Studies and solves problems Effective time management Fact-based solutions Slow start/fast finish Logical decisions Firm, quick decisions Sense of urgency Expedites action Result-oriented Challenging Direct Persuasive communicator Results through people Tests new ideas Change agent Independent Enthusiastic Verbalizes thoughts and ideas Solves “people problems” Enjoys people contact Optimistic outlook Varied activities Trusting Team player Cooperative Service oriented Sensitive to others Coaches and counsels Likes harmony in environment Systematic routine Logical thinking Needs closure Relaxed pace Good listener Persistent Diplomatic and cooperative Likes guidelines to follow Analyzes facts and data Adherence to standards Self-disciplined Routine work High quality standards Procedures to follow Attention to details Critical listening Analytical Accurate

Task Oriented People Oriented Introverted

DISC Team Wheels

OPERATIONS TECHNOLOGY SALES ADMINISTRATION FINANCE CUSTOMER SERVICE SALES MGT.

SLIDE 29

Complete Pages 17 and 18

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 30

D Will more assertively accept problems OR I Will actively seek out people to interact with

r influence

OR S Will actively resist change OR C Will follow rules or procedures OR Will accept challenge in conservative manner Avoid conflict Will be more skeptical or logical in approach Will actively seek change Will actively attempt to set their own rules

STYLE HIGHS and LOWS

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 31

D Ability to make decisions quickly, risk taker I Natural

ptimist,

ability to make

thers feel

included S Tenacity for

rder, natural

ability to

rganize tasks

C Good quality control, willingness to research issues, systematic Good team player Good

bservation

skills, willingness to listen to others’ ideas Flexible Ability to go around

bstacles

Appreciating the Differences

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 32

Communicating With The High D



Be clear, specific and to the point.



Stick to business.



Have material well-organized and concise.



Present the facts logically and plan your presentation efficiently.



Ask specific questions ie. “What?”



Provide alternatives and choices for making their own decisions.



Provide facts and figures about probability of success or the effectiveness of

ptions.



If you disagree, take issue with the facts. Don’t take issue with the High D personally.



Provide a win/win opportunity. Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 33

Communicating With The High I



Plan interaction that supports their dreams and intentions.



Allow time for relating and socializing.



Talk about people and their goals.



Focus on people and action items. Put details in writing.



Ask for their opinion.



Provide ideas for implementing action.



Use enough time to be stimulating, fun, fast moving.



Don’t talk down to them. Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 34

Communicating With The High S



Break the ice.



Show sincere interest in them as people.



Patiently draw out their personal goals and ideas. Listen and be responsive.



Present your case logically, softly and non-threateningly.



Ask specific questions ie. “How?”



Move casually, informally.



If the situation impacts them personally, look for hurt feelings.



Provide personal assurance and guarantees.



If a decision is required of them, allow them time to process. Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 35

Communicating With The High C



Prepare your case in advance.



Approach them in a straightforward, direct way.



Use a thoughtful approach. Build credibility by looking at all sides of each issue.



Present specifics and do what you say you can do.



Draw up and “action plan” with scheduled dates and milestones.



Take your time, but be persistent.



If you disagree, prove it with data and facts.



Provide them with the information and the time they need to make a decision.



Allow them their space. Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 36

Behaviors what do you need to remember?

 Behaviors are how you carry out your action  Others have different behaviors than you do that will

cause them to behave differently

 You can improve communication and team

effectiveness by recognizing other’s behavioral style and adapting yourself

Stefani A. Conley | SAM Conley, LLC (www.succeedatmanagement.com) | 970-261-3025 | samconley@optimum.net

SLIDE 37