PRESENTATION TO ONTARIO BEER MANUFACTURERS Information session on - - PowerPoint PPT Presentation

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PRESENTATION TO ONTARIO BEER MANUFACTURERS Information session on - - PowerPoint PPT Presentation

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PRESENTATION TO ONTARIO BEER MANUFACTURERS Information session on the process for orders, fulfillment, delivery and payment of Ontario beer products for sale in the grocery channel. December 8, 2015 1 Todays Agenda PRESENTATION: 60

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PRESENTATION TO ONTARIO BEER MANUFACTURERS

Information session on the process for orders, fulfillment, delivery and payment of Ontario beer products for sale in the grocery channel.

December 8, 2015

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Today’s Agenda

PRESENTATION: 60 MINUTES 1- Introduction Review of roles and responsibilities (LCBO, Suppliers & Gorcers) 2- Resources Grocery website Staffing updates 3- How It Will Work: Product orders, fulfillment, delivery & payment Process Grocer Management System (GMS) Set up & steps to follow

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Today’s Agenda

PRESENTATION: 60 MINUTES 4- LCBO Purchase Order and Policies & Procedures Manual Key delivery points 5- Product Registry Ongoing and open call Key points in listing process Q&A PANEL → WHOLESALE OPERATIONS GROUP: 30 MINUTES

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1 – Introduction

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October

  • Ontario beer manufacturer information sessions Oct. 8 &14
  • Grocery product call for Ontario beer
  • Brewers confirmed products available for grocers

November

  • LCBO RFB 2015-010 closed and successful respondents announced Nov. 13
  • Hiring staff for Wholesale Operations Group
  • One on one meetings with Ontario beer manufacturers and TBS
  • Grocery summit for successful grocers Nov. 25
  • One on one meetings with grocers
  • Website for grocers and supplying sources

December

  • Ontario beer manufacturer information sessions Dec 8
  • Brewers confirm data integrity
  • Grocer Management System launches
  • Ongoing product call for Ontario beer products opens

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INDEPENDENT PHARMACISTS PATIENTS PHARMA NEWCO

Grocers Brewers Wholesaling “Beer In Grocer” Program

BUSINESS CUSTOMERS WHOLESALE OPERATIONS SOURCE OF SUPPLY

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Roles

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LCBO responsibility

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Responsible for: providing product catalogue to grocers receiving all orders for beer from authorized grocers filling grocer orders through varying supplying sources supplying source for all imported beer Invoice grocers for beer received Pay suppliers for beer grocers received

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Brewer responsibility

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Responsible for: manufacturing and listing products for wholesale through the LCBO setting retail prices pursuing sales and marketing

  • pportunities with

grocers supplying source to grocers for domestic beer

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Grocer responsibility

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Responsible for: purchasing decisions on brand and quantity of beer products ordered brand and marketing relationships with beer manufacturers Paying LCBO for beer received

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Successful Grocers:

Loblaws Coppa’s Fresh Market Metro Farm Boy Sobeys Galleria Supermarket Walmart Hanahreuem Mart La Mantia’s Country Market Longos Michael-Angelos Market Place Pino’s Get Fresh Starsky Fine Foods

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2 – Resources

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www.doingbusinesswithlcbo.com

Click through to grocery section of the site

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Grocery website: landing page

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Supplier page

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Website contains

Important information for doing business with grocers

1. Documents, presentations and forms - available now 2. Link to Grocer Management System (GMS) – available Dec 15 3. Primary form of communication with suppliers - ongoing

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Government resources available to suppliers

  • Ontario Regulation 290/15

www.ontario.ca/laws/regulation/150290

  • Master Framework Agreement Schedule 6.5

http://www.fin.gov.on.ca/en/consultations/beer/

  • AGCO

www.agco.on.ca/en/whatwedo/beer_sales_grocerys tores.aspx

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People and technology are being put in place to assist you:

  • 1. New online Grocer Management System (GMS) to

facilitate all grocery beer transactions.

  • 2. Dedicated wholesale customer service staff and

materials to provide ongoing support.

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Director: Chris Dini chris.dini@lcbo.com T: (416) 365-5714 Operations: Leanne Rhee leanne.rhee@lcbo.com T: (416) 365-5889 Finance: Jamie Fazekas jamie.fazekas@lcbo.com T: (416) 365-5912 Sanjay Dahya sanjay.dahya@lcbo.com Product Administrator: Holly Garner holly.garner@lcbo.com T: (416) 864-2541 Customer Service: Jim Sheridan T: (416) 365-5842 wholesaleservice@lcbo.com

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Contact team

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3 – How it will work:

Orders, Fulfillment, Delivery & Payment

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Commitment to continuous improvement

  • Our start-up processes have been designed to get

everyone up and running quickly.

  • We will work together to achieve best-practices.
  • We will be reviewing and improving our processes and

systems as we move forward together.

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Beer ordering & fulfillment process

ORDERING

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SHIPPING RECEIVING

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LCBO acknowledges receipt and sends to supplying sources Supplying sources confirm inventory availability to LCBO Grocer sends order to LCBO

Beer ordering & fulfillment process

ORDERING

LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING 2 days

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2 days

SHIPPING RECEIVING

1 day 1 day

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LCBO acknowledges receipt and sends to supplying sources Supplying sources confirm inventory availability to LCBO Order is picked and readied Transit to store

  • r DC

Grocer sends

  • rder to

LCBO

Beer ordering & fulfillment process

ORDERING RECEIVING SHIPPING

LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING 2 days 2 days 2-3 days 4-6 days 1 day 3-5 days

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1 day 1 day

Supplying source provides ASN to LCBO Delivery date confirmed

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LCBO acknowledges receipt and sends to supplying sources Supplying sources confirm inventory availability to LCBO Order is picked and readied Transit to store

  • r DC

Grocer sends order to LCBO

Beer ordering & fulfillment process

ORDERING RECEIVING SHIPPING

LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING 2 days 2 days 2-3 days 4-6 days 1 day 3-5 days

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1 day 1 day

Supplying source provides ASN to LCBO Delivery date confirmed LCBO pays supplying source Grocer pays LCBO LCBO issues invoice to grocer Delivery received by grocer

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LCBO acknowledges receipt of

  • rder and

sends to supplying sources Supplying sources confirm inventory with LCBO Order is picked and readied Transit to store

  • r DC

Grocer sends order with LCBO

Beer ordering & fulfillment process

ORDERING RECEIVING SHIPPING

LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING 2 days 2 days 2-3 days 4-6 days 1 day 3-5 days 1 day 1 day

Supplying sources provides ASN to LCBO Delivery date confirmed LCBO pays supplying sources Grocer pays LCBO LCBO issues invoice to grocer Delivery received by grocer

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Beer ordering & fulfilment process

Number of days from the time grocer places order to it is received at the ship-to location: LCBO/TBS: up to 7 days Ontario Brewers: up to 14 days

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Supplier payment

  • LCBO delivery - no change
  • TBS delivery - no change
  • Direct delivery from brewery – changes
  • Suppliers are paid based on what grocer’s receive
  • Suppliers are paid following grocer’s payment to LCBO
  • Grocer payment terms, net 30 days
  • Reconciliations may occur, keep documentation on file

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Grocer Management System (GMS)

Enterprise-wide platform & online site used by the LCBO and its partners to manage aspects of product listings, inventory, ordering, fulfillment, and transactions. New online catalogue in GMS which provides grocers with the ability to view all beer available for sale and to place their

  • rders.

Product entry that beer manufacturers use to enter and manage the products that are available for wholesale to grocers.

BEER CATALOGUE

BREWERS LCBO GROCERS

www.doingbusinesswithlcbo.com Click through to grocery section of site

ENTER PRODUCTS

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Grocer Management System live on Dec. 15th

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Catalogue: Product Hierarchy

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Sample Item Screen

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Sample Item Attribute Screen

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Supplier sign in

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Supplier Dashboard

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Orders to Accept / Acknowledge Orders in Process

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Accept / Acknowledge Order

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Quantities can be changed Accept the Order & Apply

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Ship Order

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Click “Prepare Shipment” to Ship Your Order

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Supplier Shipment

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Enter Final Ship Quantities Click “Apply” to confirm the shipment

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Grocer Management System IT Access form

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GMS set up for direct delivery suppliers:

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Go to www.doingbusinesswithlcbo.com and click through to grocery section of the site Contains: documents, forms and link to GMS

1. Documents and forms available now 2. To be able to receive orders, fulfill, deliver and receive payment for

  • rders, all direct delivery Ontario Beer manufacturers must

complete an IT GMS Access form and submit to wholesaleserivce@lcbo.com by December 11. 3. Your pre-assigned temporary username and password is to be used for access to the secure portion of site used for product ordering (operational as of December 15th).

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LCBO supplier training on GMS- WEBINAR

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Thursday, December 10, 2015 3:00 pm 1 hr 30 mins Friday, December 11, 2015 11:00 am 1 hr 30 mins Detailed dial in information to follow on “Doing Business with LCBO” grocery site

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4 – LCBO purchase order & policies and procedures manual

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LCBO Purchase Order Terms & Conditions

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Policies & Procedures Manual

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Delivery information general guidelines

  • LCBO will provide to supplying sources grocery store

locations and delivery information on grocery website following authorization

  • All deliveries will be freight prepaid by the supplying

source, FOB ship-to location

  • Supplying sources are expected to familiarize

themselves with each grocers delivery specifications

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Delivery information general guidelines

  • The supplying source will be responsible for arranging

where necessary delivery appointments with each ship to location

  • Products will not ship in quantities greater than the

purchase order, be backordered, be substituted by other products to top-up an order or replace unavailable product

  • Supplying sources cannot attempt a second delivery for

products that were originally unavailable

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Delivery charges

  • Grocers will not impose on any supplying sources: any

penalties, fees, charges, or surcharges for late delivery, non-compliant deliveries, breakages, non-compliant pallets or fill rates

  • All allowances or chargebacks for store delivery from

grocery distributions centres performed by the grocers for beer manufacturers is subject to agreement and payment directly between grocers and manufacturers

  • themselves. Neither the LCBO nor TBS are party to

these delivery arrangements.

  • Fees must be calculated in the same manner for all

manufacturers and made publically available

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5 – Product registry

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Ontario beer manufacturers ongoing grocery product call opens Monday December 21, 2015

  • Product Need ID 126 Beer Grocery Channel 2015/16
  • Product Need Item Ontario Beer – Grocery Channel

Ensure your submission is complete, accurate and eligible

  • Data integrity is critical for grocers
  • Eligible products: Ontario Regulation 290/15

www.ontario.ca/laws/regulation/150290

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Simplified and streamlined process for grocery

1. NISS submission 2. Vendor form (if new supplier) 3. Label review (and if applicable shipping carton) 4. Date coding/shelf life information 5. UPC/SCC confirmation 6. Supplier quote 7. Final lab review

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Why is so much information required on the supplier quote?

1. Information requested is what is needed to price product and pay correctly 2. Request in one document for efficiency 3. Expedites the pricing process

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What do you require for a final lab sample?

1. Retail ready sample is required = product ready for sale

  • n grocer’s shelf
  • Final liquid
  • Final packaging format and labelling
  • Final UPC

2. Sample delivered to 43 Freeland Street, clearly marked: Attention Holly Garner – NISS# and LCBO# – FOR GROCERY

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Supplier next steps

  • Confirm data integrity for grocery products by Dec 8 (today!)
  • Visit www.doingbusinesswithlcbo.com click through to grocery

section/supplier tab

  • If you are delivering directly to grocers from your brewery:
  • Download GMS Access – Supplying Source form to set up

a GMS account with the LCBO to receive grocers orders

  • Complete and submit form to wholesaleservice@lcbo.com by

Friday December 11 to guarantee set up by December 15

  • View webinar training for GMS on December 10 and/or 11

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 Thank you

Q&A period LCBO Wholesale Operations Group members

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