Quality system Spectrum of approaches Light Strong Light handed - - PowerPoint PPT Presentation

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Feb 27, 2023 328 likes •424 views

Quality system Spectrum of approaches Light Strong Light handed Mixed/risk based Strong Mode of Minimum fair trading protections and Mixed registration/ fair trading Registration/ approved provider regulation complaints mechanisms

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Quality system

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Spectrum of approaches

Light handed Mixed/risk based Strong

Mode of regulation Minimum fair trading protections and complaints mechanisms Mixed registration/ fair trading protections Registration/ approved provider procurement panels Coverage Optional quality accreditation/certification Mandatory coverage of providers of designated types

f specialist services

Mandatory coverage of all service providers Monitoring regime Self assessment against industry code of practice and public reporting

n results of self assessment. Rating

tool driven by client feedback. Common self assessment and reporting to external accreditation bodies Regular performance reporting, external performance audits/ spot checks Regulatory tools Education and training, industry code

f practice, self assessment, client

ratings Independent standards, self assessment, Use of existing regulatory framework Sector-wide mandated requirements and graduated enforcement, use of performance measures, independent assessment

Light Strong

Source: KPMG 2012

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What we know

Self-assessments Visits Follow up Person centered Safeguarding Complaints/ serious incidents NDIA WA NDIS My Way National Standards for Disability Services 1 July 2014

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National Standards for Disability Services

Rights Participation and inclusion Individual

utcomes

Feedback and complaints Service access Service management

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WA Quality system

The WA approach views quality as a comprehensive responsibility of both the Commission and sector. The enhanced quality system will have three key elements to harness this.

Quality assurance and risk management Actions or remediation Facilitation of service provider and sector development

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Sector engagement

Month Engagement Target

March Release of information pack Whole sector April Quality system intro – sector workshop at NDS WA Whole sector May Information session Lower southwest and Hills providers June Full day sector briefing – key system components (two dates) Whole sector July One to one engagement Trial site providers Sept Overview forum Whole sector System start

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How it will be achieved

Action March April May June July Aug Sept Ongoing Procedures development Training materials Training Evaluators Trial site providers As cohort identified Self-assessment Evaluation as per sample System start

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Other factors influencing WA

NDIS and WA NDIS My Way Trial
Reporting of restrictive practices
Disability Justice services
Delivering Community Services in

Partnership policy

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