sharing and collaboration Sam James, Managing Director of Household - PowerPoint PPT Presentation

C o n s u m e r V u l n e r a b i l i t y C o n f e r e n c e The positive effects of data sharing and collaboration Sam James, Managing Director of Household Customers

Data sharing and collaboration • Our most vulnerable customers Film. do not trust or engage with large • ‘Zero’ RIDDORs for DCWW colleagues in water business organisations and are often Project Uno. • ‘Best ever’ Iron compliance, Customer Minutes Lost, Leakage To invisible to us A more A personal safeguard the Fair bills Clean, sustainable and To put things • Lowest ever level of water quality failures service environment • for everyone prosperous safe water Data sharing on its own does not right if things that’s right for future future for our for all go wrong for you generations • communities address this challenge Considerable effort on serious incidents e.g. Caban Coch Dam • Collaboration across utilities, • Innovation – Catchments and Zonal Studies public sector and third sector is • Challenges – Customer Acceptability / Customer Service / where the real difference will be Minor Works Costs seen by our customers

R h o n d d a F a c h – W a t e r R e s i l i e n t C o m m u n i t i e s Overview • £23m investment programme to install 50km of water mains over 3 years • Maximise benefit of our presence in community, creating a legacy of a water resilient community Rhondda Fach • 9,800 homes within 30 minutes of Cardiff • 5 of the most deprived LSOAs in Wales • High rates of child poverty • High rates in economic inactivity • Lower than average life expectancy • Low take up of social tariffs and priority services

Collaboration R h o n d d a F a c h – W a t e r R e s i l i e n t C o m m u n i t i e s Partners Community • • Interlink RCT School outreach • • Trivallis (Housing Association) Community coffee mornings • • Rhondda Cynon Taff CBC Well-being groups • • Welsh Government HA tenant meetings • • Cwm Taf Public Service Board Community pool opening • • Cwm Taf Health Board STEM event • • Wales Council for Voluntary Action PACT meetings • Natural Resources Wales • Citizens Advice • Parkinsons UK

Co-creation R h o n d d a F a c h – W a t e r R e s i l i e n t C o m m u n i t i e s Original Co-created with customers Hyper-local messaging Simple message Clearer explanation Local landmarks

Next steps… Next steps… W E L S H W A T E R • Identifying future locations • Prince’s Trust development Five further locations between 2020 • STEM event and 2025 ✓ Rhyl ✓ Rhymney to Bargoed Expand to include energy partners

Collaboration and data sharing Investing in the Rhondda Fach