Start-up Thinking for Large Organizations Hi, Im Jason Digital - - PowerPoint PPT Presentation

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start up thinking for large organizations hi i m jason
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Start-up Thinking for Large Organizations Hi, Im Jason Digital - - PowerPoint PPT Presentation

Sep 03, 2023 306 likes •779 views

Start-up Thinking for Large Organizations Hi, Im Jason Digital Transformation Efforts Digital Transformation Efforts Why is a Digital Transformation necessary? Why is a Digital Transformation necessary? Why is a Digital Transformation

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Start-up Thinking for Large Organizations

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Hi, I’m Jason

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Digital Transformation Efforts

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Digital Transformation Efforts

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Why is a Digital Transformation necessary?

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Why is a Digital Transformation necessary?

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Why is a Digital Transformation necessary?

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Caveats

I’m not a medical professional, nor do I play one on TV Software engineering and healthcare policy have wildly different constraints You can’t actually run a government like a startup People are hard-working & well-intentioned

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1 + 1 = 3

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1 + 1 = 3 2

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Complicated vs Complex

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Complicated

Long chains of cause & effect Linear relationships Scientific management - “Taylorism” No feedback loops

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Complicated

Building a bridge is complicated Millions of parts Ruled by laws of physics Repeatable, predictable No non-linear effects

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Complex

Can’t separate cause & effect Non-linear relationships Manage & guide, not control Feedback loops Secondary & tertiary effects

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Complex

Designing a road network is complex Feedback loops and nonlinearities Ruled by randomness Impossible to predict Possible to model

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We live in a complex world

1 + 1 = 3 is obviously incorrect Conveys a need to think non-linearly Synergy is a result of complementary feedback loops So is discordance Need multiple iterations to explore problem space and solution space

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Iterate, Iterate, Iterate

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Passport Program Modernization Initiative

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Passport Program Modernization Initiative

Expected surge of applications in 2023 Project launched in Dec 2013 Expected completion in June 2018 By Nov 2017 (4 years into 4.5 year schedule):

  • No code written
  • 75% over budget
  • Deadline pushed 3 years
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Passport Program Modernization Initiative

A Guide to Project Gating for IT-Enabled Projects - Treasury Board Secretariat

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Reframe the approach

Phases of Engineering Tracking implementation towards completion of

  • riginal concept
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Reframe the approach

Phases of Engineering Tracking implementation towards completion of

  • riginal concept

Phases of Risk Continuously exploring the problem-space and solution-space Assumes we don’t have all the answers at the beginning

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Iterative Approach

Collect feedback Design & Develop Show it to users

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Iterative Approach

Discovery Alpha Beta Live

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Iterative Approach

Smaller steps Rapid iterations, constant improvements More rapid feedback, course correction Expect & tolerate failure

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Policies

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Policies

  • 1. Make something impossible, possible
  • 2. Make something previously difficult, simple
  • 3. Everything else
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Self-Reinforcing Feedback Cycle

Large project fails Management reacts New policies are introduced Policies are cumbersome & time-consuming Encourages larger projects

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Policies

Policies aren’t law Freedom to challenge policies Don’t underestimate the burden they create Change environment first Automate second

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Trust

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Trust Battery

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Communication

I came from a “traditional” business culture

  • Mainly email, some phone

“Default to open” felt really weird

  • All my instincts were wrong
  • Mainly group chat and IM
  • Some email
  • Why are you calling me?
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Communication

Get creative. Break the norms here. Talk about how we communicate Demand better tools, permission to experiment Multidisciplinary teams really help here

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Takeaways

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Takeaways

Complex != Complicated Optimize iteration speed Align on values to introduce change Policies are a burden We move at the speed of trust

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