Steve McInnes Primary Care Relationship Manager NHS Portsmouth CCG - PowerPoint PPT Presentation

Steve McInnes Primary Care Relationship Manager NHS Portsmouth CCG

Primary Care engagement • Clinical and Practice engagement • Facilitating quality improvements in primary care • Commissioning of local primary care services

Patient survey results October/November 2014

Locally Commissioned Services • Phlebotomy • Wound care • Leg ulcer management • Shared Care Prescribing

Phlebotomy – date/time of app. 8% Very Satisfied Fairly Satisfied Not Specified Not Satisfied 90% Sample size = 741 patients

Phlebotomy – waiting time in surgery 6% Very Satisfied Fairly Satisfied Not Specified Not Satisfied 92% Sample size = 741 patients

Phlebotomy – treated with dignity & respect 4% Yes Not Specified No 95% Sample size = 741 patients

Phlebotomy – communication from healthcare professional 4% 5% Very Satisfied Fairly Satisfied Note Specified Not Satisfied 90% Sample size = 741 patients

Phlebotomy – would you recommend this practice to friends + family? Extremely Likely Likely 20% Neither Likely or Unlikely Don't Know 75% Unlikely Sample size = 741 patients

Any Questions?

GP Practice performance Facilitating quality improvements in primary care Reducing “unwarranted variation”

ACTIVITY DATA Friends + NHS Choices Family Test PATIENT NATIONAL PRACTICE LOCAL PATIENT PATIENT INFORMATION SURVEYS SURVEYS PATIENT HEALTH & SOCIAL CARE CQC INFO CENTRE PRESCRIBING DATA

Focus Group