SUMMER 16 Whats new ? LETS GIVE OUR GM A SUMMER 2016 WITHOUT - - PowerPoint PPT Presentation

What’s new ?

Sales Opening SUMMER 16

2

LET’S GIVE OUR GM A SUMMER 2016 WITHOUT CONSTRAINTS… AND NOT OR !

• 1. Your top priorities
• 2. Think about diversification
• 3. NEW EBB formula !
• 4. A brand new pricing policy for children – more simple and attractive
• 1. Let’s dream with our exclusive collection: Finolhu Villas - Marrakech le

Riad - Club Med 2

• 2. Renovated resorts to enjoy a more premium experience:

Punta Cana - Palmiye - Da Balaia - La Palmyre

• 3. More attention paid to the hospitality: catering offer – Ambiances - Wifi

& Villages Applications

• 1. Zoning
• 2. A La carte offer (Excursions - Stopovers)
• 3. Internationalisation

NEW BUSINESS WEAPONS TO HELP YOU REACH YOUR S16 OBJECTIVES DISCOVER OUR NEW WEAPONS FOR PREMIUMNESS GOING FURTHER INTO THE CUSTOMIZATION

3

LET’S GIVE OUR GM A SUMMER 2016 WITHOUT CONSTRAINTS… AND NOT OR !

• 1. Your top priorities
• 2. Think about diversification
• 3. NEW EBB formula !
• 4. A brand new pricing policy for children – more simple and attractive
• 1. Let’s dream with our exclusive collection: Finolhu Villas - Marrakech le

Riad - Club Med 2

• 2. Renovated resorts to enjoy a more premium experience:

Punta Cana - Palmiye - Da Balaia - La Palmyre

• 3. More attention paid to the hospitality: catering offer – Ambiances - Wifi

& Villages Applications

• 1. Zoning
• 2. A La carte offer (Excursions - Stopovers)
• 3. Internationalisation

NEW BUSINESS WEAPONS TO HELP YOU REACH YOUR S16 OBJECTIVES DISCOVER OUR NEW WEAPONS FOR PREMIUMNESS GOING FURTHER INTO THE CUSTOMIZATION

4

PART I: NEW BUSINESS WEAPONS

To help you reach your S16 objectives

Your top priorities

Short haul, recruitment and loyalty

Think about diversification

Long haul destinations, Summer mountains, France

NEW EBB formula ! A brand new pricing policy for children

More simple and attractive

5

LET’S REACH S16 BUSINESS OBJECTIVES

• Short haul

destinations :

64% of total NMEA BV Think about August, that is early saturated

• Recruitment : +3%
• Loyalty:

SH: +1pt / LH: +2pts

NMEA TOP PRIORITY AND OBJECTIVES

• YOUR COUNTRY TOP PRIORITY

AND OBJECTIVES

To fill in according to your country’s priorities

6

Your top priorities

Short haul, recruitment and loyalty

Think about diversification

Long haul destinations, Summer mountains, France

NEW EBB formula ! A brand new pricing policy for children

More simple and attractive

PART I: NEW BUSINESS WEAPONS

To help you reach your S16 objectives

7

PLENTY OF DESTINATIONS TO FIT YOUR CUSTOMERS’ NEEDS

Looking for exoticism and evasion? Longing to take a break and to enjoy fresh air? Why not explore what France has to

• ffer?

SUMMER MOUNTAINS FRANCE LONG HAUL DESTINATIONS

THINK ABOUT…

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LONG HAUL, YOUR COUNTRY’S OWN PRIORITIES

Resort 1 … … Resort 2 … …

To fill in according to your country’s priorities

Your booster offers Your other offers

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AND WHAT MORE NEXT SUMMER? PRICES OF ASIAN RESORTS DECREASE !

Price examples to come

GOOD NEWS TO SELL ASIAN RESORTS !

VV Prices Package Price Price decrease on premium rooms

Perimeter TBC

To fill in according to your country’s priorities

• X%
• X%
• X%

10

Your top priorities

Short haul, recruitment and loyalty

Think also about diversification

Long haul destinations, summer mountains, France

NEW EBB formula ! A brand new pricing policy for children

More simple and attractive

PART I: NEW BUSINESS WEAPONS

To help you reach your S16 objectives

11

EBB FORMULA - NEW OFFER HAPPY FIRST – AVAILABLE ALL YEAR LONG !

• 15%
• 10%

You already know where to go…?

… Or you need to take more time to think about your next destination?

Available

• n all Resorts

and departure dates

A Real recruitment tool

Brand NEW up to 6 months before the departure

up to 3 months before the departure Departure for CM Resort !

And still the 3 fluidity days !

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HAPPY FIRST – AVAILABLE ALL YEAR LONG STILL THE BEST OFFER OF THE YEAR !

Best price of the season guaranteed! If you find a better offer during the season, we reimburse the difference Very attractive offer for our GMs and NGMs : a true weapon to recruit ! The widest choice for room types & childcare spaces (children club)

Let’s seize this new opportunity to reach full capacity as soon as possible ! And still the 3 fluidity days !

13

Your top priorities

Short haul, recruitment and loyalty

Think about diversification

Long haul destinations, Summer mountains, France

NEW EBB formula ! A brand new pricing policy for children

More simple and attractive

PART I NEW BUSINESS WEAPONS

To help you reach your S16 objectives

14

PRICING POLICY FOR CHILDREN WHAT ARE THE PROBLEMS OF OUR CURRENT OFFER?

• Lots of thresholds and exceptions
• No unique powerful and striking message

?

Not easy to communicate Not easily understood by clients and prospects. Brand NEW

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PRICING POLICY FOR CHILDREN A NEW HARMONIZED OFFER!

• Less exceptions = less complicated
• Easier to communicate; more impactful
• Easier to remember

For all resorts < 6 yo : FREE 6 – 11 yo : -50% 12 – 17 yo : -20%

Exception dates: 30/07 to 20/08 6 yo : -75% 6 – 11 yo : -30% 12 – 17 yo : -10%

Brand NEW Price examples to come

16

LET’S GIVE OUR GM A SUMMER 2016 WITHOUT CONSTRAINTS… AND NOT OR !

• 1. Your top priorities
• 2. Think about diversification
• 3. NEW EBB formula !
• 4. A brand new pricing policy for children – more simple and attractive
• 1. Let’s dream with our exclusive collection: Finolhu Villas - Marrakech le

Riad - Club Med 2

• 2. Renovated resorts to enjoy a more premium experience:

Punta Cana - Palmiye - Da Balaia - La Palmyre

• 3. More attention paid to the hospitality: catering offer – Ambiances - Wifi

& Villages Applications

• 1. Zoning
• 2. A La carte offer (Excursions - Stopovers)
• 3. Internationalisation

NEW BUSINESS WEAPONS TO HELP YOU REACH YOUR S16 OBJECTIVES DISCOVER OUR NEW WEAPONS FOR PREMIUMNESS GOING FURTHER INTO THE CUSTOMIZATION

17

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

Let’s dream with our exclusive collection Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

18

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

Let’s dream with our exclusive collection Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

19

REMINDER: 4 WAYS TO ENJOY EXCLUSIVE EXPERIENCES

La Plantation d’Albion Our 5T Luxury Spaces CM2 Our Villas & Chalets

20

Let’s dream with our exclusive collection

• Finolhu Villas - a little paradise in the heart of

the Maldives

• Discover the new look of Marrakech le Riad
• Club Med 2 – let’s sail!

Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

21

FINOLHU VILLAS

ENTER A WORLD OF… PLEASURES AND HEAVENLY RELAXATION

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FINOLHU VILLAS, A SMALL PARADISE IN THE HEART OF THE MALDIVES

A UNIQUE EXCLUSIVE EXPERIENCE BEYOND YOUR WISHES !

AND ALREADY A GREAT START !

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FINOLHU VILLAS, MALDIVES MANY EXPERIENCES TO LIVE

FINOLHU VILLAS’ 4 HIGHLIGHTS:

Private island– Villas on stilt or on the beach – Couples & honeymooners– Easy access to Kani Resort for activities

Wonderfully designed by New York- based Japanese architect A feel of privacy A rejuvenating rainforest environment Start the day watching the sun rise above the turquoise water Evenings spent watching the sun set and illuminate the lagoon with amber, pink and red reflections Solar roofs, which produce 100% of the energy needs. Perfect balance between modern luxury and the Maldives’ natural charm. A massage* at the overwater Spa ILA, A moonlit boat trip* on the lagoon A helicopter flight* over the Maldives * At extra cost The beachfront space turns into an under-the-stars cinema with popcorn and drinks available for sale Dishes prepared by a Chef the exact way you want it, right in front of your eyes Cocktail bar’s glass floors over the lagoon

SOME STORIES TO TELL TO YOUR CLIENTS Link to the video

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FINOLHU VILLAS, MALDIVES VILLAS FACTSHEET

• On the 5-hectare private & protected island of Gasfinolhu
• In the heart of luxuriant vegetation, house of multi-coloured

birds

• 52 Villas on stilts or on the beach ,all with a terrace and a

private pool

• A tennis court, a gym, a spa by Ila and a landing stage for

water sports

• Without children
• Free access to the adjoining Kani Club Med (only 5 min by

boat) and special priority for dinner reservations at the restaurants.

• In the evenings, entertainment will be provided, under the

stars

• The whole island has WIFI

Location & Facilities

• Before your stay, the Villa manager will contact you to

know your requirements

• Upon arrival at the airport, a speedboat will take you

directly to your Villa

• Butler service to answer all your needs (including luggage

unpacked and organized) and concierge service also available

• Breakfast prepared at the time of your choice
• Welcome gifts and personal attention
• Unlimited cold beverages, champagne and spirits are

supplied in your Villa

Services All the information you need here

27

Let’s dream with our exclusive collection

• Finolhu Villas - a little paradise in the heart of the

Maldives

• Discover the new look of Marrakech le Riad
• Club Med 2 – let’s sail!

Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

28

MARRAKECH LE RIAD – LET’S UPMARKET !

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SOME OPTIMIZATIONS FOR MORE COMFORT AND PREMIUMNESS

What has already been done

• All Suites’ refreshment
• A brand new Go team
• Free Wifi
• New event programming

(I-vent project + music work / see next slides on the Ambiance project for more details)

 Satisfaction ++ is up +6pts vs LY +4,8pts vs 3LY  And good tripadvisor comments And more to come

• A better defined restoration Space (80 seats) close to the swimming pool
• New pool perimeter with creation of Lounge Bar space

FYI: Closing from August 29 to September 11, 2015 (work until September 26)

1 2

Visuals to come

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NEW POOL PERIMETER WITH CREATION OF LOUNGE BAR SPACE

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BETTER DEFINED RESTORATION PLACE

32

Let’s dream with our exclusive collection

• Finolhu Villas - a little paradise in the heart of the

Maldives

• Discover the new look of Marrakech le Riad
• Club Med 2 – let’s sail!

Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

33

CLUB MED 2 A NEW ANNUAL ITINERARY

A annualized itinerary S16 Mediterranee W17 Caribbean Going on with the thematic cruises

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FOR BOTH WINTER AND SUMMER 4 THEMATIC CRUISES TO PLEASE EVERYONE GOLF CRUISE

• From 4 to 5 green fees
• Framing cruise by 2 PGA

pro.

• Support for golf bags, golf-

boat transfers,golf-cart

FAMILY CRUISE:

• Supervision of children on

board by specialized G.Os.

• Caution: children under 8

years old are not allowed

• n board.

SCUBA DIVING CRUISE

• Formulas from 2 to 6 dives

for all levels (beginners, Openaters PADI, Advanced PADI).

• Supervised by professionals,

in partnership with Seafari.

• Discovery of the

Mediterranean seabed

GASTRONOMY CRUISE:

• Presence of Michelin-

starred chef and Wine- Waiter

• Signature Diners
• Culinary tours and

participatory workshops

35

SUMMER S16 CM2 AND THE MEDITERRANEE

Departure Dates Nights on Board Stop of the Cruise Thematics

26.04.16 8 Lisbonne > Plaisance en mer - Cadix - Malaga - Ibiza - Barcelone - Palamos > Nice GOLF 04.05.16 4 Nice > Calvi - Elbe - San Remo > Nice 08.05.16 5 Nice > Calvi - Bonifacio - Portofino - Saint-Tropez > Nice 13.05.16 3 Nice > San Remo - Portofino > Nice 16.05.16 4 Nice > Calvi - Bonifacio - Portofino > Nice 20.05.16 3 Nice > Calvi - Portofino > Nice 23.05.16 3 Nice > Calvi - Portofino > Nice 26.05.16 4 Nice > L'ile Rousse - Elbe - Saint-Tropez > Villefrance-sur-mer/Nice 30.05.16 4 Villefrance-sur-mer/Nice > Calvi - Bonifacio - Portofino > Nice 03.06.16 4 Nice > Calvi - Portofino - Saint-Tropez > Nice 07.06.16 4 Nice > Bonifacio - Elbe - Saint-Tropez > Nice 11.06.16 6 Nice > Bonifacio - Capri - Ponza - Elbe - Portofino > Nice 17.06.16 4 Nice > Calvi - Bonifacio - Portofino > Nice 21.06.16 3 Nice > Elbe - Saint-Tropez > Nice 24.06.16 8 Nice > San Remo - Bonifacio - Golfe d'Aranci - Civitavecchia - Ponza - Agropoli - Sorrente > Naples SCUBA DIVING 02.07.16 7 Naples > Capri - Lipari - Palerme - Giardini Naxos - Syracuse - Gozo - La Valette > La Valette GASTRONOMY 09.07.16 7 La Valette > Plaisance en mer - Corfou - Dubrovnik - Hvar - Zadar - Venise > Ravenne 16.07.16 7 Ravenne > Rovijn - Rab - Split - Korcula - Dubrovnik - Kotor > Corfou 23.07.16 7 Corfou > Parga - Katakolon - Cythère - Sifnos - Delos - Mykonos - Mykonos > Athènes FAMILY 30.07.16 7 Athènes > Nauplie - Milos - Santorin - Lindos - Rhodes - Rhodes - Kos - Bodrum > Bodrum 06.08.16 7 Bodrum > Kaunos - Kekova - Samos - Patmos - Mytilène - Istanbul > Istanbul 13.08.16 7 Istanbul > Istanbul - Lemnos - Volos - Skiathos - Skiathos - Delos - Mykonos - Mykonos > Athènes FAMILY 20.08.16 7 Athènes > Nauplie - Sifnos - Milos - Monemvasia - Cythère - Santorin > Athènes 27.08.16 7 Athènes > Samos - Kos - Bodrum - Bodrum - Kekova - Symi - Lindos - Rhodes > Rhodes 03.09.16 7 Rhodes > Rhodes - Patmos - Chios - Delos - Mykonos - Mykonos - Naxos > Athènes 10.09.16 7 Athènes > Nauplie - Milos - Santorin - Cythère - Katakolon - La Valette > La Valette 17.09.16 7 La Valette > Giardini Naxos - Lipari - Capri - Sorrente - Civitavecchia - Elbe > Nice 24.09.16 2 Nice > Portofino > Nice 26.09.16 7 Nice > Calvi - Golfe D'aranci - Bonifacio - Elbe - Saint-Tropez - Antibes > Nice GOLF 03.10.16 3 Nice > Calvi > Elbe > Nice

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WINTER 17 CM2 AND THE CARIBBEAN

Departure Date Nights

• n

Board Stop of the Cruise Thematic cruises

07.11.16 16 La Pallice > Plaisance en mer - Funchal - Plaisance en mer - Antigua - Les Saintes > Fort-de-France 23.11.16 9 FDF > La Dominique - Saint-Kitts - Saint-Barthélemy - Anguilla - Les Saintes - Sainte-Lucie – Tobago Cays - Mayreau > FDF 02.12.16 7 FDF > Plaisance en mer - Bonaire - Grand Roques - Crasqui - Margarita - Mayreau > FDF 09.12.16 7 FDF > Sainte-Lucie - Tobago Cays - La Barbade - Grenade - Mayreau - Bequia > FDF 16.12.16 10 FDF > Bequia - Plaisance en mer - Curaçao - Bonaire - Grand Roques - Crasqui – Margarita – Mayreau - Les Saintes > PAP FAMILY 26.12.16 7 PAP > Sainte-Lucie - Tobago Cays - La Barbade - Grenade - Bequia - Mayreau > FDF FAMILY 02.01.17 8 FDF > La Dominique - Saint-Kitts - Virgin Gorda - Saint-Barthélemy - Anguilla - Antigua – Les Saintes > FDF 10.01.17 10 FDF > Sainte-Lucie - Tobago Cays - Canouan - La Barbade - Mayreau - Trinidad - Bequia – Les Saintes - Nevis > PAP GOLF 20.01.17 7 PAP > Saint-Kitts - Nevis - Saint-John - San Juan - Virgin Gorda - Anguilla > PAP GOLF 27.01.17 7 PAP > La Dominique - Sainte-Lucie - La Barbade - Tobago Cays - Mayreau - Grenade > FDF 03.02.17 7 FDF > Les Saintes - Virgin Gorda - San Juan - Saint-John - Saint-Barthélemy - Anguilla > PAP FAMILY 10.02.17 7 PAP > La Dominique - Sainte-Lucie - La Barbade - Tobago Cays - Mayreau - Grenade > FDF FAMILY 17.02.17 7 FDF > Les Saintes - Virgin Gorda - San Juan - Saint-John - Saint-Barthélemy - Anguilla > PAP 24.02.17 7 PAP > La Dominique - Sainte-Lucie - La Barbade - Tobago Cays - Mayreau - Grenade > FDF GASTRONOMY 03.03.17 8 FDF > Les Saintes - Virgin Gorda - San Juan - Saint-John - Saint-Barthélemy – Anguilla

• Deshaies > PAP

11.03.17 7 PAP > Les Saintes - La Dominique - Sainte-Lucie - Tobago Cays - Mayreau - Bequia > FDF SCUBA DIVING 18.03.17 7 FDF > La Dominique - Saint-Kitts - Virgin Gorda - Saint-Barthélemy - Antigua - Les Saintes > FDF 25.03.17 7 FDF > Sainte-Lucie - La Barbade - Tobago Cays - Mayreau - Grenade - Bequia > FDF 01.04.17 12 FDF > Plaisance en mer - Funchal - plaisance en mer - Lisbonne > Lisbonne

37

Let’s dream with our exclusive collection

• Big News for Punta Cana: Creactive by Cirque

du Soleil and Zen Oasis

• Da Balaia – the Algarve, a new trendy destination
• A freshly renovated Palmiye
• A new destination for horses lovers: La Palmyre

Atlantique

More attention paid to the hospitality Renovated resorts to enjoy a more premium experience

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

38

The ultimate Resort for couples and families and a hub of innovation for Club Med

PUNTA CANA

39

PUNTA CANA WHAT ARE THE TWO BIG NEWS?

ZEN OASIS CREACTIVE BY CIRQUE DU SOLEIL Brand NEW

A resort adapted for many targets:

families and couples ! AND NOT OR

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CREACTIVE BY CIRQUE DU SOLEIL

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CREACTIVE AN UNIQUE PARTNERSHIP WITH LE CIRQUE DU SOLEIL

Main characteristics

• A unique playground designed by Cirque du

Soleil

• About 30 artistic and acrobatic activities inspired

from different CDS shows

• Part of the all-inclusive offer by Club Med
• Supervised by a group of Gentils Circassiens
• For children (from 4 years) and adults alike

Concept Video

All the information you need here

42

EXAMPLES OF ACTIVITIES YOU CAN FIND AT PUNTA CANA PLAYGROUND

Acrobatic bungee Hoops Silk Trampoline Diabolo Devil sticks Unicycle German wheel

43

ZEN OASIS

44

A haven of peace and tranquility

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THE ZEN OASIS - AN AREA DEDICATED TO RELAXATION, COCOONING, AND EXCLUSIVE FOR COUPLES

5T Space

Heart

• f the

Village 1 3 2

4

5 6

1 2 4 6 78 Deluxe Zen Rooms for adults

• nly

Zen pool for adults with lap and Jacuzzi Pool bar (wellness bar) with small “reception” desk 3 5

Opening 19/12/2015

Main characteristics

• Located at one extremity of the resort, in a quiet

area

• Ideal destination for couples looking for a

relaxing and exclusive experience

• Minimum age: 18yo

Zen workout area Club Med Spa by L’OCCITANE (existing) Quiet beach for adults

All the information you need here

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THE SPACIOUS DELUXE ROOMS

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THE ZEN POOL FOR A QUITE SWIMM

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AND WHAT’S MORE? A COMPLETE ENHANCEMENT OF TIARA, 5T SPACE

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Enhancements of Family Suites: New smart TV & iHome Alarm clock with USB port & Bluetooth

• Performance improvements of air conditioning units
• New in-room L’Occitane branded toiletries

Enhancement of 5T exterior lounge & bar Full renovation of deck around pool & bar

• New furniture for bar area
• New lighting for bar area

Renovation of pool & bar deck Furniture subject to change

TO BE COMPLETED

• SEPT. 25TH 2015

50

Let’s dream with our exclusive collection

• Big News for Punta Cana: Creactive by Cirque du Soleil

and Zen Oasis

• Da Balaia – the Algarve, a new trendy destination
• A freshly renovated Palmiye
• A new destination for horses lovers: La Palmyre Atlantique

More attention paid to the hospitality Renovated resorts to enjoy a more premium experience

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

51

A new look for this Family Resort

DA BALAIA

52

A VILLAGE, PERFECTLY LOCATED IN THE ALGARVE AREA

A more and more popular touristic destination !

• Nice weather all year

long (300 sunny days a year)

• Beautiful and peaceful

Beaches

• Great historical heritage
• Nice local food
• Warm and welcoming

populations

• Great golf destination

Our Village

53

ACCESSIBLE: ON AVERAGE 3 TO 3,30 HOURS FROM THE MAIN EUROPEAN CITIES, MOSTLY BY DIRECT FLIGHT

2h30 2h30 3h 3h30 2h30 4h30

(via Lisboa)

54

THE NEW DA BALAIA A TWO-PHASED PROJECT PHASE 1 Already done PHASE 2 To come for S16

Brand NEW

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THE NEW DA BALAIA A TWO-PHASED PROJECT PHASE 1 Already done PHASE 2 To come

Brand NEW

56

SEVERAL NEW FEATURES ALREADY IN PLACE FOR S15

DISCOVERY

culture, nature, and thrill revised

• ffer

HOUSING: renovations & innovations

• 11 new rooms (Golf Building)
• 29 new rooms (Pyramide + Golf

Buildings)

SPORT

• Circus school overlooking

the ocean

• 2 renovated clay tennis

courts

FAMILIES:

New Mini & Junior Club Med

ANIMATION

I-vent Project

57

CHILDCARE FOR KIDS FROM 4 MONTHS TO 17 YEARS OLD

PLAY, MARVEL, DISCOVER: the new MINI CLUB, its 3 thematic rooms… and its new swimming pool! And the new Junior Club Med

MUSIC ACADEMY ART STUDIO GAMES FACTORY SWIMMING POOL

58

A CIRCUS SCHOOL OVERLOOKING THE OCEAN AND TWO RENOVATED CLAY TENNIS COURTS Circus school:

Flying trapeze Fixed trapeze Trampoline Ropes hoops Autonomous or wire anchor

59

THE GOLF BUILDING HOTEL NEW ROOMS FOR MORE COMFORT

11 new rooms in the Golf Building + 9 renovations (3 C2+C2, 3 C2)

7 Club rooms & 2 Deluxe rooms (including 4 B2 featuring a terrace with a view) + 2 Suites with terrace

60

THE PYRAMIDE BUILDINGS NEW ROOMS FOR MORE COMFORT

20 new C2 rooms in the Pyramide Building

61

A NEW DA BALAIA! A TWO-PHASED PROJECT PHASE 1 PHASE 2 TO COME FOR S16

3 major stakes:

 Reinvented golf product  Increased customer diversity  A new CM Business concept

62

GOLFING AT DA BALAIA FULLY LIVE OUT YOUR PASSION

 New Green fees pack  Lessons and trainings  A new conciergerie service  Golf workshop  A new Club House

63

GOLFING AT DA BALAIA FULLY LIVE OUT YOUR PASSION

PRODUCT

Enriched offer  6 Golfs ( whose 2 new golfs: Faldo & O’Connor)  2/3/4/5 green fees  New unlimited fee starting from 430€  Our classes / training courses Adults

Beginners: themed classes at the Resort, 3-5 day training courses Advanced: development classes

Children

 From 8 years old: in the resort/ workshops NEW: from 6 years old: A playful initiation (1hour and a

half, only during school holidays) to get familiar with the techniques (play with plastic golf clubs and tennis balls)

 A la carte offer: private lessons or one- to-one courses with skilled professionals available

SERVICE

NEW: the « GOLFER’S CONCIERGE SERVICE »

 Dedicated desk at the Resort for GF sales, transfers organization, equipment management (loan, storage, rental)  A year-round dedicated GO, permanent representative for our customers, partners and travel agencies

Possibility for LATE LUNCH at the concept restaurant until 4pm

STRUCTURE

New GOLF WORKSHOPS within the Resort putting green & chipping NEW CLUB HOUSE (Pyramide Building) dedicated area, cozy atmosphere, to get together outside of the course

More info on the Green fees prices here

64

A COUPLE ILLUSTRATIVE PLATES

CONCIERGE’S LODGE THE CLUB HOUSE

65

A NEW CALM AREA FACING THE OCEAN (On the current Pitch & Putt location) – accessible for adults/teenagers only  Calm infinite pool (inspired by Opio)  Dedicated bar  Exceptional view on the ocean

DA BALAIA – NEW ADULT ZEN AREA TO INCREASE TARGET DIVERSITY

More info to come mid-october On the present Pitch & Putt area

66

DA BALAIA MORE COMFORT WITH REDESIGNED ROOMS

Continuation of the renovation of all the Golf Building rooms And new buildings name are currently voted on enjoy !

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AND DA BALAIA IS ALSO A SUITABLE DESTINATION FOR CM INCENTIVES THE NEW CM BUSINESS CONCEPT WILL BE IMPLEMENTED IN THIS RESORT More information to come in October

68

ALL IN ALL A RESORT ANSWERING MANY TARGETS’ EXPECTATIONS… AND NOT OR !

INDIVIDUALS

The resort at 3 hours from main European cities that unveils the beauty of the Algarve region to families and golf lovers

GOLFERS

The resort at 3 hours from main European cities that reunites your passion for golf with the happiness of your loved ones

CM M&I

The resort at 3 hours from main European cities that gives life to your professional objectives in a convivial atmosphere AN EXCEPTIONAL LOCATION THE LARGEST GOLF OFFER IN SOUTH EUROPE A REGION OF A THOUSAND DISCOVERIES & FLAVOURS A PARADISE FOR CHILDREN & THEIR PARENTS THE LARGEST GOLF OFFER IN SOUTH EUROPE THE AFTER GOLF / THE HAPPINESS OF YOUR LOVED ONES IT’S ALL ORGANIZED IMPROVE YOUR SWING WHATEVER YOUR LEVEL AN EXCEPTIONAL LOCATION THE LARGEST OFFER OF TAILOR MADE ACTIVITIES IT’S ALL ORGANIZED BE IN CONTROL

Please find a complete information kit on Da Balaia here

69

Let’s dream with our exclusive collection

• Big News for Punta Cana: Creactive by Cirque du Soleil

and Zen Oasis

• Da Balaia – the Algarve, a new trendy destination
• A freshly renovated Palmiye
• A new destination for horses lovers: La Palmyre

Atlantique

More attention paid to the hospitality Renovated resorts to enjoy a more premium experience

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

70

More comfort for our 4T Family Resort

PALMIYE

71

BRAND NEW CALM SWIMMING POOL FOR ADULTS

Brand NEW

Enabling people to enjoy relaxation in a family resort… AND NOT OR !

72

BRAND NEW SPECIALITY RESTAURANT LE BOSPHORE FOR FISHES SPECIALITIES

Brand NEW

73

A LIGHTLY REDESIGNED TOPKAPI RESTAURANT

74

Let’s dream with our exclusive collection

• Big News for Punta Cana: Creactive by Cirque du Soleil

and Zen Oasis

• A freshly renovated Palmiye
• Da Balaia – the Algarve, a new trendy destination
• A new destination for horses lovers: La Palmyre

Atlantique

More attention paid to the hospitality Renovated resorts to enjoy a more premium experience

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

75

A BRAND NEW HORSE RIDING EXPERIENCE

LA PALMYRE ATLANTIQUE

76

A BRAND NEW LA PALMYRE HORSE SCHOOL

Many infrastructure

• An indoor carousel (70x25)
• 3 outdoor carousel
• A land dedicated to the

competition

• 15 horses and 25 ponies

1 An internship offers equivalent to Vittel’s offer:

• Training adults /

Children

• Ethology
• Hiking
• baptisms

2 Some events: From 31/07 to 8/02 : international jumping competition 3 5 minutes away from La Palmyre Resort 4

Visuals to come

77

AND 12 NEW « DELUXE FAMILY » BUNGALOW

78

AND 12 NEW « DELUXE FAMILY » BUNGALOW

79

Let’s dream with our exclusive collection

• Improvement of our catering offer : let’s feast !
• Many ambiances to choose in our Villages
• Stay connected ! Resorts’ Apps and WIFI Connection

Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

80

F&B MODERNIZATION LET’S BRING HEDONISM TO THE NEXT LEVEL

QUALITY EMOTION FREEDOM

• Improvement of the food quality

(products’ quality markers + local products)

• Extension of the wine & grocery
• ffer
• Improvement of the snacking offer
• Improvement of the PMH
• Gourmet Lounge
• All day dining
• Extension of Restaurant hours

Access to the thematic kit here

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CM SPIRIT PROJECT A FIRST STEP TOWARDS THE F&B MODERNIZATION

Sun

CLUB MED 2 Marrakech – Riad

Mountain 2015

Avoriaz Serre Chevalier L’Alpe d’Huez Pragelato Valmorel

2014

Val d’Isère Valmorel Peisey Vallandry Tignes Val Claret La Plagne 2100 Chamonix Méribel Saint Moritz Villars sur Ollon Cervinia Pragelato Kamarina Opio en Provence Marrakech Palmeraie La Caravelle

3 AXES

• Improvement of the

food quality (quality markers product +local product)

• Improvement of the

PMH

• Extension of

Restaurant hours

WHAT IS THE CM SPIRIT PROJECT?

Next year roadmap Work in progress

82

Let’s dream with our exclusive collection

• Improvement of our catering offer : let’s feast
• Many ambiances to choose in our Villages
• Stay connected ! Resorts’ Apps and WIFI Connection

Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

83

HOW DO WE MODERNIZE THE AMBIANCE ?

WHAT FOR?

Enable our GOs to surprise our GMs, new creations, deliver more upscale concepts, create emotions… By creating an up-to-date & adapted Programming Modernized tools Real Professionals Upscale program

Modern and innovative Prime time Shows Choice for evening activities A unique and modern music experience

(music work: Creation of a Resort playlist with a database containing over 10 000 songs, especially selected for CM

The “Pépinière”/ Creativity Center

(dedicated creative committee inside the Resort, in charge of the production of creative content)

Club Med Artists LED theater screens Upgraded tools to create alternative environments (video, light, sound) Back line for live music

85

Let’s dream with our exclusive collection

• Improvement of our catering offer : let’s feast
• Many ambiances to choose in our Villages
• Stay connected ! Resorts’ Apps and WIFI

Connection

Renovated resorts to enjoy a more premium experience More attention paid to the hospitality

PART II: DISCOVER

OUR NEW WEAPONS FOR PREMIUMNESS

86

RESORTS’ APPS LET’S MAKE YOUR VACATION SMOOTH AND EASY!

• Contact & access
• Resort program,

animations & dress codes

• Activities & restaurants

schedule

• Interactive experiences :

internal social network

• Meteo, Ski slopes map

TBC

The mobile Apps implementation goes with the development of the Village Facebook page animated by a community manager

What can you find on your Mobile Apps?

• They save time to enjoy other activities
• They don’t get frustrated looking for the info they need and searching

for the right person to talk to

• They have an overview of what is happening in the Resort so they don’t

miss anything

• They share with other GMs during their stay (interactive experience)

WHAT ARE THE BENEFITS FOR OUR GMS?

87

RESORTS’ APPS ROADMAP

IMPLEMENTATION PLAN (MOBILE APP + SOCIAL ANIMATION)

• Marrakech
• Pragelato
• La Plagne 2100
• Val d’Isere
• Tignes

Spring 2016:

• Da Balaia
• Grego,
• Bodrum
• Palmyie
• Chamonix
• Opio
• Sinai Bay
• Cap Skirring

3T :

• Kamarina
• Kemer
• Napitia
• Djerba la Douce

S15 W16 S16 W17

• Valmorel
• Peisey Vallandry
• La Plantation d’Albion

+ Villas d’Albion (August/September)

• La Pointe aux

Canonniers (October/November)

• Cervinia
• Meribel x2
• Yasmina

3T :

• Serre Chevalier - Alpe

Huez

• Vittel x2
• la Palmyre

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WIFI ROADMAP

Cargèse Sant’Ambroggio Napitia Kemer Alpe d’Huez Avoriaz Méribel La Plagne 2100 Tignes Val Claret Val d’isère Villars Cervinia Val thoresn Sensations Pragelato Marrakech Aime la Plagne

Financial year 2015 Financial year 2016

Arcs extreme Peisey- Vallandry Serre Chevalier Valmorel Da Balaia Chamonix

OK

Kamarina Gregolimano Djerba la Douce Legend :

Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct

Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct

New offer (every place in the village)

E15 H15 E16 H16

Yasmina Agadir Vittel La Palmyre Club Med 2 La Pointe aux Canonniers Napitia Kamarina

(Hotel accomodation)

Les 2 Alpes St Moritz Wengen Opio

New offer Common area

Work in progress

Reflexion

(offfer & price)

89

LET’S GIVE OUR GM A SUMMER 2016 WITHOUT CONSTRAINTS… AND NOT OR !

• 1. Your top priorities
• 2. Think about diversification
• 3. NEW EBB formula !
• 4. A brand new children pricing – more simple and attractive
• 1. Let’s dream with our exclusive collection: Finolhu Villas - Marrakech le

Riad - Club Med 2

• 2. Renovated resorts to enjoy a more premium experience:

Punta Cana - Palmiye - Da Balaia - La Palmyre

• 3. More attention paid to the hospitality: catering offer – Ambiances - Wifi

& Villages Applications

• 1. Zoning
• 2. A La carte offer (Excursions - Stopovers)
• 3. Internationalisation

NEW BUSINESS WEAPONS TO HELP YOU REACH YOUR S16 OBJECTIVES DISCOVER OUR NEW WEAPONS FOR PREMIUMNESS GOING FURTHER INTO THE CUSTOMIZATION

90

PART III: GOING FURTHER INTO THE CUSTOMIZATION

ZONING

Let’s offer the possibility for our clients to enjoy Club Med‘s conviviality or to rest in quiet places

A LA CARTE OFFER

• New excursions programs
• Stopovers offers

INTERNATIONALISATION

Our GOs speak your language !

91

CHOOSE TO PARTICIPATE TO THE ACTIVITIES AND THEN REST IN OUR ZEN AREAS… AND NOT OR ! WHAT’S NEW FOR S16?

Reminder of the zoning promise

 customized sections to meet the expectations of different target GMs: couples, Families, Teenagers etc.  Each zone offers a unique alternative ambiance, facilities , activities and services

Punta Cana

Zen Oasis

Bali

Quiet pool

Palmiye

Quiet pool

Da Balaia

Quiet pool

WIP

And you can also find a Zen area in those Resorts: Albion, Guilin, Bali, Cherating, Phuket, Punta Cana, Rio das Pedras, Sandpiper, Sinai, Marrakech, Yasmina, Opio

92

PART III: GOING FURTHER INTO THE CUSTOMIZATION

ZONING

Let’s offer the possibility for our clients to enjoy Club Med‘s conviviality or to rest in quiet places

A LA CARTE OFFER

• New excursions programs
• Stopovers offers

INTERNATIONALISATION

Our GOs speak your language !

93

WITH OUR BRAND NEW EXCURSION OFFER WE CAN PROMISE OUR GMS A GREAT DISCOVERY EXPERIENCE

A brand new promise that triggers GM satisfaction increase +2,9 pts vs LY / +6,2pts vs 3Y on EAF Perimeter First results are encouraging but sales still are low In S15 More than 1800 GM – 133K€ What’s new?

 Sales at the time of the reservation are now open from 4 yo  More Resorts offer excursions at the reservation: Bintan, Cherating, Kabira, Kani, Finolhu, Phuket  The 10% discount will no longer be available at the fime of the reservation because the margin was really low. However it is a good way for you to upsell more! And the difference for the GM will not be high (maximum 20€/excursion)

The tools to help you

 A regularly updated commercial book

Access to the commercial book here

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STOPOVER… ANOTHER WAY TO EXPLORE FURTHER EXCURSION AND LETING GO IN RESORTS. AND NOT OR !

HONK KONG

Guilin, Bali, Dong’ao Island

BANGKOK

Phuket

DUBAI

La Pointe aux Canonniers, Albion, Kani, Finolhu

NEW YORK

Cancun, Sandpiper, Ixtapa, Turquoise, Punta Cana

MIAMI

Cancun, Sandpiper, Ixtapa, Turquoise, Punta Cana

SINGAPOUR

Bali, Cherating, Bintan

SHANGHAI

Guilin, Yabuli, Dong’ao Island

PARIS

All Resorts with Charters from Paris (COLC, French Resorts…) Including the possibility to stay at Disney

ABU DHABI

Launch W16 La Pointe aux Cannoniers, Albion, Kani, Finolhu

Experience our ‘City Stop' and make the most of an exciting urban adventure en route or on your way back from your Club Med Resort stay. Flights, hotels, transfers - it's all taken care of so you can relax and explore.

PARIS ABU DHABI

Great opportunity to visit the Louvre Museum that

• pened in Dec

2015 Luxurious hotels in the center of Paris. Partnership with Dinseyland Paris (possibility to stay at the park Resort)

Good way to upsell

A two new hotels: Istanbul : Richmond Istanbul Hôtel 4* Turquie Hong Kong : The Cityview 4* Hong Kong

Access to the stopovers book here

95

ZONING

Let’s offer the possibility for our clients to enjoy Club Med‘s conviviality or to rest in quiet places

A LA CARTE OFFER

• New excursions programs
• Stopovers offers

INTERNATIONALISATION

Our GOs speak your language !

PART III: GOING FURTHER INTO THE CUSTOMIZATION

96

NO STRESS FOR YOUR GMS OUR GOS SPEAK THEIR LANGUAGE 3 WAYS TO INTERNATIONALIZE OUR TEAMS

« Internationalisation »

English speaking GOs on all « front » jobs in “international” Resorts

« Smiley Program »

When a nationality is well represented in a Resort, some GOs of this nationality are recruited :

• Reception – 1 GO
• Childcare – 1 GO per age

category

« GO Reinforcement »

Reinforce international teams in some periods of the year when there is a majority of clients coming from 1 country : Ex : Russian Epiphany… Reinforcement of GOs on :

• Reception
• Childcare

Resorts concerned:

To fill in according to your country To fill in according to your country

Find the smiley / GO reinforcement list here

97

WE ALSO ADAPT OUR OFFER TO THE NATIONALITIES IN THE RESORT

some things are adapted to the clientele

ON THE WEEKS WHEN THERE IS A MAJOTITY OF ONE NATIONALITY

• Adapted food & beverages
• Resort Program and Childcare

information in the corresponding language

• DO’s and DONT’S given to all the

GO’s  help needed from the local Club Med Office

THANKS AND…. HAVE A GOOD SALES OPENING