Technology in Advising: Managing a Large, Campus-wide Advising - - PowerPoint PPT Presentation

▶
technology in advising managing a large
SMART_READER_LITE
LIVE PREVIEW

Technology in Advising: Managing a Large, Campus-wide Advising - - PowerPoint PPT Presentation

Jan 20, 2023 413 likes •658 views

Technology in Advising: Managing a Large, Campus-wide Advising Initiative Kal Srinivas, Ph.D., Director for Retention Syracuse University NACADA Region 1 Conference Session Objectives Case Study Syracuse University The Goal

slide-1
SLIDE 1

Technology in Advising: Managing a Large, Campus-wide Advising Initiative

Kal Srinivas, Ph.D., Director for Retention Syracuse University

NACADA Region 1 Conference

slide-2
SLIDE 2
  • Case Study – Syracuse University
  • The Goal
  • Lessons learned from Literature/Campus
  • Link to Academic Strategic Plan
  • Approach – Inclusive but Decisive
  • Technology in Advising
  • Tips and Best Practices
  • Strategies
  • Early Wins
  • Lessons learned
  • Take Aways

Session Objectives

slide-3
SLIDE 3

Enrollment

  • Total University enrollment for fall 2016 - 21,970
  • Full-time undergraduate - 14,607
  • Part-time undergraduate - 611

Demographics (2016 incoming class)

  • 3,712 students
  • 55 percent women and 45 percent men
  • Mean high school GPA of 3.6
  • 24% students of color

Faculty and Staff

  • Faculty – 1,757
  • Staff – 3,524

Tuition

  • $43,440 per year plus housing, meals and expenses.

Case Study – Syracuse University

slide-4
SLIDE 4

“…colleges and universities can place more and better information into the hands of a greater number

  • f people, enabling informed

decision-making.”

2007 John P. Campbell, Peter B. DeBlois, and Diana G. Oblinger EDUCAUSE Review, vol. 42, no. 4 (July/August 2007): 40–57

The Goal

Right Student, Right Time, Right Intervention

slide-5
SLIDE 5

Maketing Cost

Revenue

$2B $2B

Graphics adapted from: McAleese, V., Taylor, L. (2011) Successful Initiation of a Campus-Wide Comprehensive Student Support System. Pg ii, Figures 1 & 2.

Lessons learned from Literature/Campus

Create Urgency

slide-6
SLIDE 6

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • The Orange Survey

– Fall 2015

  • Orange SUccess (Starfish)

– Pilot Spring 2016 – Rollout to campus Fall 2016 – Starfish used ~ 300 institutions

  • Degree Audit (Degree Works)

– Spring 2017

  • University Persistence/Retention Goals

Link to Academic Strategic Plan

Create a Vision for Change

slide-7
SLIDE 7

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • Meetings across campus
  • Leadership
  • Student Success Committee
  • Faculty
  • Staff
  • Students
  • Advisors Practitioners Forum
  • Student Affairs Personnel
  • Enrollment Management
  • Information Technology Services

Approach – Inclusive but Decisive

Form a Coalition

slide-8
SLIDE 8

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • Implementation of web based advising tool

– Starfish Early Alert and Connect

  • Improve student outcomes

– Identification of at-risk students was one of the top drivers for going with this system – Engaging high performing students – Coordination of support/resources

  • Managing the people, politics and process of change

– Uncertainty with CHANGE – FOMO – WIIFM – Changing business processes

Technology in Advising

Institute Change

slide-9
SLIDE 9

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • Implementation of web based advising tool

– Starfish Early Alert and Connect

  • Improve student outcomes

– Identification of at-risk students was one of the top drivers for going with this system – Engaging high performing students – Coordination of support/resources

  • Managing the people, politics and process of change

– Uncertainty with CHANGE – FOMO – WIIFM – Changing business processes

http://Orangesuccess.syr.edu

Communication to Campus

Communicate Change

slide-10
SLIDE 10

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • Value of Orange SUccess

– emphasize the value of this tool to our students

  • Accessibility
  • Privacy issues as the technology spreads

– Terms of Use

  • Use it for some time before clear best practices emerge

– Communication to campus (Newsletter, Listserv)

  • Integration with other systems on campus

– SR ESPR/MSPR – SSO MySlice and Blackboard authentication – Exchange Two way synchronization – SIS Authoritative source – LMS Appropriate usage of course data – Exporter Reporting to Data Warehouse

Tips and Best Practices

Remove Barriers

slide-11
SLIDE 11

Early Wins Create Short- term Wins

slide-12
SLIDE 12

Consectetur met adipiscing elit. Aenean

2010 2010

Consectetur met adipiscing elit. Aenean

2010

Early Wins

Create Short- term Wins

Orange SUccess ESPR/MSPR - Fall 2016 - Spring 2017

Survey Name Survey Date Surveys Sent View Rate Surveys Completed Submitted Rate Tracking Items Created Unique students Spring 2017 Spring 2017 Mid-Semester Progress Report (MSPR) 2/21/2017 3,028 57.4% 1,634 53.96% 18,438 9,183 Early Semester Progress Report (ESPR) 2/3/2017 3,034 17.8% 469 15.46% 3,535 2,812 Fall 2016 Fall 2016 Orange SUccess MSPR 11/1/2016 3,272 35.2% 1,073 32.79% 5,361 Fall 2016 Progress Survey #1 9/20/2016 3,227 37% 1,094 33.90% 4,432

Benchmark across all Starfish clients Flags/kudos by academic class year: First Year student – 2715/3513 View Rate – 39.8% Sophomores – 2218/3153 Submitted Rate – 36.7% Juniors – 1329/2012 Seniors – 1187/2051

slide-13
SLIDE 13

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Measure Adoption

Create Short- term Wins 64% of High Enrollment Courses Completed the MSPR

slide-14
SLIDE 14

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Flag Management

slide-15
SLIDE 15

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • “Institutional will” to get it done
  • Unwavering support from executive leadership
  • Input from all stakeholders

– Students – Faculty – Advisors / Staff

  • IT plays a supporting role and continues to be an unsung hero.
  • Vendor cannot lead the implementation
  • Master Change by Communication

– Communication is Key!!

Strategies

slide-16
SLIDE 16

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

Consectetur met adipiscing elit. Aenean

2010

  • Winning the hearts and minds
  • Changing business processes
  • Conversations at a personal level
  • One University focus
  • Try and build a winning culture
  • Strong cohesive management team
  • Culture at SU is unique…passion for students!!!!
  • Culture is not one aspect of the game…it is

the game!!

Lessons Learned

slide-17
SLIDE 17
  • Context Matters – Leadership Matters
  • Due diligence up front
  • Why Now?
  • Remember “Change starts with one”
  • Inspire, Create and Maintain trust
  • Its More about EQ than IQ

Take Aways

slide-18
SLIDE 18

It’s easier to change the course of history than change a history course.

Zell Miller Former Governor of Georgia and Chancellor of the University System of Georgia

slide-19
SLIDE 19

Slide 19

Questions?

slide-20
SLIDE 20
  • This changed the entire nature of the meeting (Faculty Advisor)
  • Flags from professors and these constructive talks help students turn things around
  • I feel it wasn't really a help to me and I am not sure if it helped my students
  • I had students come to my office and talk about poor exams and then I watched

their performance… improve notably

  • I also flagged the top 10% and bottom 10% of students on each test to raise flags

and kudos… Increased student dialogue – students appreciate the attention

  • Reluctant but willing participant…I was really very pleasantly surprised
  • I found using Orange SUccess just another added task
  • Faculty input enhances advisors’ efforts
  • Different parties on the same page with students-transparency is great
  • If you say you care you have to back it up with your actions...I had to significantly

extend my office hours

  • Students have the ability to turn things around early

Faculty Feedback

slide-21
SLIDE 21
  • Try harder to make us aware of this program's existence
  • Add the information to the syllabus
  • Honestly didn't think the professor would even see it
  • Teacher's never talked about it
  • I raised my hand “asked for help”
  • received an answer within an hour
  • received email with detailed directions to drop a course
  • got an answer from my professor within 12 hours…pleasant surprise
  • Immediate response from my advisor and professor
  • got the details about my schedule and also how to make an online appt.
  • Getting a kudo was cool
  • It was easy to schedule an appointment with my advisor/FA advisor

Student Feedback

slide-22
SLIDE 22
  • This is more feedback than we have ever had!
  • With my group of probation students, I was able to reach out early if they

started missing classes or if the professor raised a flag.

  • It was helpful to have more information from faculty specifically for my

probation students when they came to meet with me regularly. We were able to discuss the flag(s) and how to move forward and make changes.

  • After using the system, communication improved throughout our office
  • Should advisors clear flags raised by faculty?
  • Will the faculty use the system?
  • Some students ignored my attempts to intervene and help. I don't think

they know what the system is or are aware that they should interact with it.

Advisor Feedback