The End of the IT Manager Being a tech lead in a modern IT - - PowerPoint PPT Presentation

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The End of the IT Manager Being a tech lead in a modern IT - - PowerPoint PPT Presentation

May 16, 2023 287 likes •846 views

The End of the IT Manager Being a tech lead in a modern IT organization Marcin Pakulnicki Qcon LDN, March 2020 Meet the tech lead :) Marcin Pakulnicki IT Chapter Lead @ ING Bank 2016 - 2019 IT Tribe / IT Area Lead @ ING Bank 2019 - present

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The End

  • f the IT Manager

Being a tech lead in a modern IT organization Marcin Pakulnicki

Qcon LDN, March 2020

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Meet the tech lead :)

Marcin Pakulnicki IT Chapter Lead @ ING Bank 2016 - 2019 IT Tribe / IT Area Lead @ ING Bank 2019 - present

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2009

2010

2011 2013

2015

2017

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Lead developer IT Chapter Lead Is a senior developer Is a manager of 8 - 20 software developers What is a ‘Tech Lead’ ?

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ING Bank Netherlands & Belgium Digital Channels & Daily Banking

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What’s in it for you ?

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Fr From

  • m a bank

nk to to a tech tech comp company ny

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What’s a modern tech organisation ?

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ING on its way to be the Netflix of banking

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The same apps / tech stack voor NL + BE

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Flow Feedback Culture

Fast from development to production : A.o trunk based development, continuous integration, containerized build pipelines Shift left of fully automated testing, Monitoring, alerting, logging, Code scan, OWASP check, shift left of Risk Blameless post-mortems, Code reviews, mastery time, improvement / engineering culture, One learning organisation

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Organisational structure

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Before 2016

Devs FE + BE Devs FE + BE Devs FE + BE Devs FE + BE Devs FE + BE Devs FE + BE Devs FE + BE Devs FE + BE OPS OPS OPS Wall between business & IT business colleagues Product owner Product owner Product owner Product owner

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Front end developers Backend developers Operations engineers “Level 4” managers Release / change/ delivery managers Infra managers Lead developers Testers Test managers Project manager Scrummaster Product Owner

These roles are now gone

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2016 - now : shift left & Spotify way of work

Dev Engineer Ops Engineer Customer Journey Expert Chapter Lead Business Tribe Lead “IT Engineer” IT Chapter Lead IT Tribe Lead

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Conclusion : tech company in transition

★ ING builds 1 app and tech stack for banking ★ Consolidating IT of ING BE + NL and onwards.. (“One App”) ★ From silos to working in squads Biz + DevOps ★ Shift left development, testing, deployment and risk / yes! / ★ Squads are autonomous ★ Engineering culture en one learning organization

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Th The IT T man anag ager is s de dead ad … … en enter ter IT Ch Chapter ter Lea ead

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The core of the transforming role

from

WH WHAT AT to HOW HOW

Don’t forget to ask my approval ... I am part of a team as well! I’m still a software engineer!

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The core of the transforming role

from

MAN MANAG AGE E to LE LEAD (

( and co coach ch )

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The core of the transforming role

from

MB MBA A to TE TECH

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how do I grow...

from

Soft Software Eng ngine neer to IT IT Chapt pter Lead

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Technical impact Software development improvement

You’re one of the devs!

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Behavioural impact Way of work improvement

...in the squads you oversee

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The transforming role … to conclude

★ The IT manager role becomes obsolete (in fact it obstructs the transformation into a modern IT organization) ★ The focus shifts (from what, manage & mba to how, lead & tech) ★ Impact of improvement is important, not responsibility

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Th The job b of the IT T Chap apter Lead ad … … in practi ctice ce

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Chapters

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synonie men: try to mend/improve, work amateurishly on, fiddle with, play (about/around) with, toy with

tinker

/ˈtɪŋkə/ verb gerund or present participle: tinkering 1. attempt to repair or improve something in a casual or desultory way. "he spent hours tinkering with the car"

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Chapter meeting format

  • 1 x per week 3 or 4 hours
  • Start small with groups of 2 or 3 engineers
  • Projects should not be longer than 3 months
  • Idea not good ? Let it die fast, start something new
  • Chapter members are also judged on results in chapter
  • No commitment ? You’re on your way out (of ING)
  • We work together on site (not from home)
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Out of 10 experiments... 5 you’ll throw away, will die early 2 will be implemented in the squad 2 will be contributions to other projects, repo’s One will be used by the bank, will end up used by customers

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Engineering / squad work

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Squad and chapter : two teams

Chapter time, mastery Squad time, delivery for customers

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  • Up to 60% of your FTE time should be squad work
  • Program as much as possible for real stories on backlog
  • Challenging to keep continuity in code with many distractions
  • CL also has (delegated) responsibility of the teams’ apps
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Mentoring and coaching

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  • Facilitating chapter members in their career development.
  • Mentoring your successors
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Knowledge transfer & engineering culture

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  • Organising internal meetups, guild meetings, conferences
  • Participating in hackathons
  • Being a speaker at tech event in- and outside of ING.
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Hiring, onboarding

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  • Setting up programming challenges for new candidates
  • Doing job interviews with new candidate chapter members
  • Time consuming, so it’s all about setting standards and

best practices.

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HR stuff (sighs)

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Ordering laptops, hours approvals, sick leave, etc.. Systems access management for chapter members

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The job of the IT Chapter Lead … to conclude

★ It is all about tech, getting new tech properly into the company ★ And also about people (skills), coaching, mentoring ★ Spend time in your squad ★ It’s recruitment ★ It’s HR tasks of your own chapter ★ It’s running after impediments the squads in your IT Tribe raise ★ It’s about running the Chapter meetings and make these projects successful

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Pi Pitfal alls s an and d learn arnings … … from m th the e tr tren ench ches es

Nobody told me ...

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There’s no such thing as a 40hr work week, pal

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You are also part of a squad … or you might end up as an IT manager

I thought he was dead?!

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Keep coding (for PRODUCTION) ...And that’s more than approving merge requests in Gitlab...

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The product owner is also part of a chapter

Where are my engineers?! But dear product

  • wner, you are in a

chapter too.

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Turn off your email client / silence your phone

How can I finish my code when I’m being interrupted all the time.

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Stick to that schedule for months in a row

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The chapter is also a team

Everybody contributes!

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Don’t worry about not being the expert

A lead you can be, without being an expert.

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It is the best job ever!

Is there a better job? No, it’s the best job!

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Questions ?