THE LANGUAGE OF LEADERS - THE ASSERTIVE COMMUNICATOR 19 June - - PowerPoint PPT Presentation

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Sep 01, 2022 421 likes •646 views

THE LANGUAGE OF LEADERS - THE ASSERTIVE COMMUNICATOR 19 June Manchester 20 June Birmingham 9 July London 10 July Leeds Anne Fanning, CPsychol Chartered Occupational Psychologist The Assertive Communicator Anne

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THE LANGUAGE OF LEADERS - THE ASSERTIVE COMMUNICATOR

19 June – Manchester  20 June – Birmingham  9 July – London  10 July – Leeds Anne Fanning, CPsychol Chartered Occupational Psychologist

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The Assertive Communicator

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

Objectives

 Know how your personality type influences how you

communicate with others

 Explore ways to communicate effectively with other

personality types

 Feel more confident in managing your colleagues and

your manager

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

 A definition of assertive communication  Why is assertive communication helpful?

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

Definition:

 Assert your own needs while still considering and

respecting the needs of others.

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

Benefits:

 Strengthen relationships  Reduce stress from conflict  Avoid work overload  Handle tricky situations more effectively.

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

How?

 Use ‘I’ statements rather than ‘You’

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

How?

 Use ‘I’ statements rather than ‘You’  Avoid aggressive or passive statements

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

How?

 Use ‘I’ statements rather than ‘You’  Avoid aggressive or passive statements  Use facts, avoid personal comments

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

How?

 Use ‘I’ statements rather than ‘You’  Avoid aggressive or passive statements  Use facts, avoid personal comments  Know about your communication preferences and

theirs – and use that knowledge

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

Personality questionnaire: Bolton and Bolton

 Assertiveness: Ask or tell?  Responsiveness: People or task-oriented?

75% of people (at least!) are different from you

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

Questionnaires – results

Anne Fanning, Psychology for Business Ltd 2013

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Personality types

Anne Fanning, Psychology for Business Ltd 2013

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Personality types

 Reflective and thoughtful  Steady influence on others  Restrained, unassuming  Hesitant, quiet manner  Appears unemotional and cool  Analyses rather than acts

Anne Fanning, Psychology for Business Ltd 2013

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Personality types

 Active and ambitious  Independent  Appears self confident  Takes initiative  Strong-willed and forceful  Willing to confront others  Sense of urgency

Anne Fanning, Psychology for Business Ltd 2013

Driver

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Personality types

 Highly sensitive  Feelings oriented  Shows empathy  Patient and avoids hurting others  Eager to please  Needs to be praised

Anne Fanning, Psychology for Business Ltd 2013

Amiable

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Personality types

 Takes things personally  Fun-loving  Inclined to generalise and exaggerate  Likes selling – especially self!  Outgoing and friendly  Egotistical

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

Group work:

 Formulate a response to the situations described in the

handout

 Practise the responses using another group:

Analyticals to meet Expressives and Amiables to meet Drivers

 Review the reaction and reconsider the response

Anne Fanning, Psychology for Business Ltd 2013

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Personality types: what’s important

Anne Fanning, Psychology for Business Ltd 2013

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The Assertive Communicator

 Analyticals: Give me the details  Amiables: Show me you care  Drivers: Be bright, be brief, be gone!

Anne Fanning, Psychology for Business Ltd 2013

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Thank you

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