The Power of Stay Interviews For Engagement & Retention Dick - - PowerPoint PPT Presentation

▶
the power of stay interviews
SMART_READER_LITE
LIVE PREVIEW

The Power of Stay Interviews For Engagement & Retention Dick - - PowerPoint PPT Presentation

Sep 08, 2023 171 likes •501 views

The Power of Stay Interviews For Engagement & Retention Dick Finnegan, Speaker, Author, & CEO, C-Suite Analytics Whe When n you u travel to work k each h da day, , wha what th thin ings do you lo look forwar ard to? Discuss

slide-1
SLIDE 1

The Power of Stay Interviews

For Engagement & Retention

Dick Finnegan, Speaker, Author, & CEO, C-Suite Analytics

slide-2
SLIDE 2

Whe When n you u travel to work k each h da day, , wha what th thin ings do you lo look forwar ard to?

Discuss this with your partner. Discuss this with your partner.

slide-3
SLIDE 3

St Stay I Interview 5 Qu 5 Question

  • ns
  • 1. When you travel to work each day,

what things do you look forward to?

slide-4
SLIDE 4

The The Power er of Stay In Inter ervi views

A Stay Interview is a structured discussion a supervisor conducts with each individual employee to learn the specific actions he must take to strengthen that employee’s engagement and retention with the organization Stay Interviews… ^ Bring information that can be used today ^ Focus on individual employees including top performers ^ Put supervisors in the solution seat

slide-5
SLIDE 5

Pu Purpose of Stay Inte terview Pr Process…

Increase employee engagement Reduce undesirable turnover

slide-6
SLIDE 6

Eng Engagement Stuc uck… k…pe

per Gallup/ allup/De Delo loit itte

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Engaged Not Engaged Actively Disengaged U.S. spends $1.53 Billion each year to improve engagement

slide-7
SLIDE 7

5 10 15 20 25 30

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

U. U.S. Voluntary Quit Percentages, Post-Re Recession

…U …U.S. Bureau of Labor Statistics

Young U.S. workers will hold 10-14 jobs by age 38

slide-8
SLIDE 8

Reduce Cost of Turnover Improve Employee Engagement Improve Revenue & Profitability

slide-9
SLIDE 9

Reduce Cost of Turnover Improve Employee Engagement Improve Revenue & Profitability

DOLLARS

slide-10
SLIDE 10

Ho How w Muc uch h Does es It It Cost t to Lose e One ne Agen ent? t?

Top-5 Financial Services Call Center: $10,000

slide-11
SLIDE 11

St Stay I Interview 5 Qu 5 Question

  • ns
  • 5. What can I do to make your

experience at work better for you?

slide-12
SLIDE 12

Fir First-Li Line Su Supervisor

  • rs’ I

Imp mpact ct on

  • n T

Turn rnover

slide-13
SLIDE 13

Fir First-Li Line Su Supervisor

  • rs’ I

Imp mpact ct on

  • n T

Turn rnover

slide-14
SLIDE 14

Why Was Your Best Boss Your Best Boss? Why Was Your Worst Boss Your Worst Boss?

slide-15
SLIDE 15

The The Mo Most I Impo portan ant S Skill is is…

slide-16
SLIDE 16

Reduce Cost of Turnover Improve Employee Engagement Improve Revenue & Profitability

GOALS

slide-17
SLIDE 17

Yo Your Employee Retention Goals

¤ Reduce total annual turnover to 30% by 12.31.19 ¤ Reduce 60-day new hire turnover by 50%

slide-18
SLIDE 18

Ti Tips for Hi Hiring ng Em Empl ployees ees Who Who Stay

the

New Guy

Œ Referrals  Realistic Job Previews with Follow-Up Questions Ž Job Offers

slide-19
SLIDE 19

Reduce Cost of Turnover Improve Employee Engagement Improve Revenue & Profitability

STAY INTERVIEWS

slide-20
SLIDE 20

St Stay I Interview P Proce

  • cess K

Key I Ingredients

^ Conducted by supervisors vs HR ^ Separate from Performance Review ^ Conduct Stay Interviews at least 1X/yr for existing employees and 2X/yr in new hire goal period ^ Create individual Stay Plans

slide-21
SLIDE 21

Introduction Script Sample: “I want to have a one-on-one meeting with you to learn what I can do to make working here better for you.”

slide-22
SLIDE 22

St Stay I Interview 5 Qu 5 Question

  • ns
  • 1. When you travel to work each day,

what things do you look forward to?

  • 2. What are you learning here?
  • 3. Why do you stay here?
  • 4. When was the last time you thought

about leaving our team? What prompted it?

  • 5. What can I do to make your

experience at work better for you?

slide-23
SLIDE 23

Fo Four Essential Skills During a Sta tay Interview

Listening Probing Taking Responsibility Taking Notes

slide-24
SLIDE 24

Reduce Cost of Turnover Improve Employee Engagement Improve Revenue & Profitability

FORECASTS

slide-25
SLIDE 25

Su Supervisor

  • rs F

For

  • recast R

Retention

  • n

n Likely to leave in less than 6 months n Likely to stay a year or more n Likely to leave in 6 – 12 months

* Can be changed at any time if new information

slide-26
SLIDE 26

Bes Best Tool fo

for Retention Forecasting

slide-27
SLIDE 27

“Relationships between employees and supervisors are personal.”

  • from Rethinking Retention In Good Times and Bad

ACCOUNTABILITY

slide-28
SLIDE 28

The Incredible Power of Accountability & First-Line Retention Goals

slide-29
SLIDE 29

Gallup’s 100 Year Commitment

slide-30
SLIDE 30

Gallup’s 100 Year Commitment

slide-31
SLIDE 31

To To Obtain…

slide-32
SLIDE 32

The Power of Stay Interviews

Th Thank nk you

  • u…