Todays event HCPCs Standards of conduct, performance and ethics - - PowerPoint PPT Presentation

Welcome

Review of HCPC‟s standards of conduct performance and ethics, Tuesday 25 March 2014

Today’s event

• HCPC‟s Standards of conduct, performance and ethics
• Shaping our lives: report on HCPC findings

Reviewing the standards of conduct, performance and ethics

Michael Guthrie, Director of Policy and Standards 25 March 2014

Today’s workshop

• Our standards of conduct, performance and ethics
• Review process
• Issues already raised
• Discussion
• Feedback

Our standards of conduct, performance and ethics Set out what we expect of professionals:

• Conduct - how you should behave

personally and professionally

• Performance - what you should do

in practice

• Ethics - principles that inform

how you do what you do

Reviewing the standards

• Reviewed every five years to ensure standards are:
• Up-to-date and relevant
• Useful for professionals and public
• Accessible
• Appropriate

Current review

• Phase one: research period
• Exploring the expectations of stakeholders
• Gathering feedback on the standards
• Phase two: Professional Liaison Group (PLG) – 2014
• Discuss key themes and devise draft standards
• Phase three: public consultation
• Consultation on draft standards

The review so far

• Gathering feedback
• Commissioned research with service users and carers and

registrants

• Workshops with service user and carer groups
• Survey of fitness to practise chairs
• Workshops with employers and registrants
• Professional Liaison Group (PLG) – 2014
• Public consultation – early 2015-2016

Major changes since the last review

• Three new professions on HCPC register:
• Practitioner psychologists
• Hearing aid dispensers
• Social workers in England
• Public Inquiries

Areas already raised for review Raising and escalating concerns and being open

• Standards currently say:

„…As soon as you become aware of a situation that puts a service user in danger, you should discuss the matter with a senior colleague

• r other appropriate person.‟
• HCPC considering how this could be strengthened, perhaps through

a dedicated standard

Areas already raised for review Being open and dealing with mistakes

• The Focus Group research, along with other commissioned research,

concluded that there is a need to make clear the: „…responsibility of a registrant...to report incidents and ensure the safety of the service user by responding appropriately and supporting and providing information to the service user where things go wrong.‟

• Francis Inquiry recommendations about a „duty of candour‟

Other areas raised during the review to date

• Use of social media
• Collaborative approach to care/treatment
• Dealing fairly and safely with risk of infection
• Values underpinning care/treatment
• Personal and professional conduct
• Format, accessibility and language of the standards

Shaping Our Lives

HCPC review of the Standards of conduct, performance and ethics

Becki Meakin 25th March 2014

Shaping Our Lives Vision : A society which is equal and fair where all

people have:

• the same opportunities, choices, rights and

responsibilities,

• choice and control; over the way they live and

the support services they use.

We aim to: Improve the quality of care and support people receive by:

• Supporting and promoting local user involvement
• Giving a shared voice to user controlled organisations
• Enabling service user involvement at a national level
• Enabling groups to link to other user controlled groups
• Work in an equal and accessible manner.

What we do

• User involvement: policy and planning
• User research: to inform national policy

makers

• User-led training: inclusivity and diversity

Review of the HCPC

Standards of conduct, performance and ethics

Definition of a service user

• HCPC:

“someone who uses or is affected by the services

• f a registrant”
• Shaping Our Lives:

“disabled people, but also a wider group including people who are homeless, with experience of long term care and with drug and alcohol use issues

Methodology

• Service user perspective – disabled people, people from diverse

communities and carers

• 31 interviews (up to one hour)
• Interviewees ranged from under 18 to 77 years old, six declared to be

carers

• Range of living arrangements, some with support
• Focus group of 10 people
• Study produced by people with learning disabilities

Methodology continued

• Standards were modified for accessibility, prompts provided

and additional questions about awareness and accessibility

• Not all of the supporting notes were provided
• 19 women, 16 men
• 70% living with a long term condition or impairment
• 17 people declared as white, 20 as either black, Afro-

Caribbean, African, or Asian.

• There was experience of all 16 professions

Findings

General

• Service users and carers reflected on their own lived

experiences

“Understanding that I am the best person that knows me, my capabilities and my body.”

• Concerns regarding awareness of equality issues such as

accessible communication, premises and capacity of the individual.

• Issues often raised in discussion that were covered in the

supporting text or other documents.

Findings continued

Understanding existing standards

• Standards were modified and generally understood
• Not all accessible to people with learning disabilities
• Standard 1 and the definition of „best interests‟ proved most

difficult

• Merge 1 and 3 with focus on respect, understanding and

behaviours of practitioners.

Findings continued

Relevance

• Some concerns raised about the aspiration of:

Standard 6 – choice of referral options Standard 8 - supervision of delegated tasks

• Standard 14 was questioned:

What role does the Advertising Standards Authority have?

• This is part of acting with integrity and honesty

Findings continued

Additions

• Consideration of user involvement, disability awareness

and accessibility Beyond the remit of the research

• Doubts that one set of standards could work for both

professionals and people who use services

• Raise awareness of the SCPE, the HCPC and their role
• Make the SCPE more readily available

Findings continued

The Words and Pictures Team

• Some words were misunderstood:
• Standards, confidentiality, personal conduct, competence,

practitioner

• Standard 6 caused difficulty with expression „limits of your

knowledge‟

• “I think the word permission would be better than informed

consent”.

• Standard 12 was difficult as a concept and one person

asked: “Does judgement mean when you are diagnosed?”

Recommendations

• Distinguish between those relating to conduct and performance
• f practitioners within their profession and those for people using

services

• Customer charter or checklist made available at service point

Being in control

• People are experts in their own care.
• Right to choose
• Standards cover good practice for user involvement.

Recommendations continued

Integration and Joint Working

• Integration and joint working between professionals

Accessibility

• Include all aspects of accessibility, physical,

communication, attitude and behaviour

• State what is unacceptable in the provision of goods

and services.

• Accessible language, concepts and formats
• Ease of accessing the SCPE.

Recommendations continued

Protecting Service Users

• Use of technology and how this conflicts with

confidentiality and accessibility

• Explicit policy regarding whistleblowing by

practitioners to safeguard vulnerable people

• Complaints procedures and role of SCPE
• Awareness raising and clarity about the role of the

HCPC.

Thank you If you require more information please contact: Becki Meakin becki@shapingourlives.org.uk 07956 424511

Looking at the standards

• How do you think the standards could be improved?
• What needs to be added?
• Is anything unclear?
• Is anything out of date?

Finding out more and getting in touch

www.hcpc-uk.org registration@hcpc-uk.org 0845 3004472 (lo-call) Monday to Friday 8am to 6pm Find us on www.facebook.com/hcpcuk Follow us @The_hcpc Follow us on www.linkedin.com Sign up for our RSS feeds www.hcpc-uk.org Sign up to our newsletter newsletter@hcpc-uk.org

Thank you www.hcpc-uk.org

Thank you www.hcpc-uk.org