Unified Communications from West We Connect. We Deliver. - - PowerPoint PPT Presentation

Unified Communications from West

• Transforming the way your business works & improving its

performance

• Delivering world-class service
• Uniting and deploying business technologies via a scalable on-

demand, cloud-based communications platform

• Leveraging communication tools in a way that outmoded

traditional telephone carriers cannot

We Connect. We Deliver.

4

Who We Are

West Corporation is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to the enterprise.

Trends in Unified Communications

What reasons would you use to consider a hosted, cloud, or public cloud service for your firm’s unified communications?

To reduce capital outlay for hardware, software To simplify our IT network and management. To provide more flexibility for our business and IT To get better performance, improved service To focus IT teams on core competencies for our business To avoid or reduce IT network/telecom headcount To speed up migration to an all-IP network To mitigate the risks of technology changes To access specialized skills and expertise

49% 47% 42% 35% 33% 31% 28% 27% 25%

62%

• f CIOs say improved employee collaboration

is a top business driver for UC.

2014 State of Unified Communications, Information Week

96%

• f companies said UC essentially met or

exceeded their ROI expectations.

From Information Week, State of UC 2014.

75%

• f Companies report an increase in

employee productivity through the use of mobile applications.

Forrester Research

96%

The Changing IT Landscape

• Continued Tight IT Budgets
• Rapid Up/Downscaling
• Demand for Increased Responsiveness
• IT Provides More Strategic

Direction

• BYOD & Shadow IT – Consumerization

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What We Stand For

A global service provider with a true “cloud” infrastructure for the delivery of enterprise-class, mission critical, communications applications and services Enabling enterprises to make the migration to IP-based Unified Communications as their business needs dictate Delivering a complete UC solution and integrating it into an organization’s business processes and applications for a truly transformational experience Committed to innovation in enterprise-class unified communications. Giving the enterprise access to technology that they lack the skills or resources to deploy themselves A thought-leader in design, configuration management and support of next-generation application aware networks

Firewall Computer Printer LAN WAN Internet Enterprise Computing Platform

8

Maxxis Application-Aware Network

• Allows multiple carrier transport infrastructures

to act as a single network solution

• Unified routing tables, universal QoS capabilities,

MPLS, dial tone coverage nationwide and into international markets

• Complete visibility all while operating under a

single network architecture

• Delivering a consistent set of cloud-based

enterprise communications applications & services

A completely new approach to advanced network design, configuration, management & support

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• Maxxis. A Fully Managed Network…

Not Simply Managed Routers

VS

Maxxis

Dynamic routing on LAN and WAN Full customer access to router with TACACS mgt Feature rich IOS options Personalized support from Cisco-certified teams Robust Disaster Recovery tools & infrastructure Flexible maintenance windows Customizable QoS tagging Proactive monitoring, detection & resolution

Carriers

No LAN-based dynamic routing No customer access Routers have single, carrier-defined IOS Multi-tier call center structure with low-level agents, off-shore support No HSRP or carrier fail-over configuration No BGP or BFD on the WAN side Limited QoS configuration options Reactive management, if circuit is down

• Bandwidth management
• Receive network alerts
• Monitor and analyze real-time

network performance statistics

• Netflow traffic analysis
• VoIP monitoring
• IP address management
• View usage graphically

Monitor your servers, routers, WAN circuit infrastructure & facility environmental conditions

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Enterprise Network Management

Informed Insight = In Your Control

Comprehensive protection against network intrusions, spam, viruses, phishing, spoofing & more

• No hardware set up and maintenance
• Redundant and geographically diverse

infrastructure

• Eliminates single points of failure
• Monitored and managed 24 x 7
• Centralized web interface
• Powerful reporting engine

Comprehensive Solution Secures Your Network

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MaxxSecure Unified Threat Management

Maxxis

Public Internet

Redundant & Geographically Diverse Network Security Infrastructure

Location 1 Location 2

Best-of-Breed Network Security

For customers with a legacy PBX

TDM Emulation SIP Trunking Fully Managed IP To the Desktop

For customers with an existing onsite IP PBX For customers who need an end-to-end solution

Real-time call monitoring & call detail reporting Virtual DIDs at any location 4 to 6 digit dialing end-to-end across the enterprise with unlimited local and on-net calling Call recording & retrieval Customer-defined disaster recovery and business continuity

VoiceMaxx Delivers

Voice Solutions Delivered 3 Ways

Uniform user experience across devices and locations Service packages aligned to user needs Unlimited scale of users with burstable calling capacity Collaboration tools provide more effective and efficient communication Bring your own device with Jabber Call recording and reporting Cisco Integration

IP Softphone Voice Mailbox Local & LD Web Portal Unified Messaging SaaS Applications Desk Phone Mobile

VoiceMaxx CE

More than Cisco HCS, it’s VoiceMaxx CE.

Cloud Contact Center

Telesales Finance Customer Care Compliance Quality Back Office

Cloud Contact Center Cloud Recording

• Platform Choice
• Tiered Pricing
• Deploy Rapidly
• Self-Service Options
• Flexible
• High Scalability

West’s Key Differentiators

Quality monitoring Multi- channel

• utbound

Multi- channel inbound Contact recording Workforce management

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Resilient Customer-centric Hybrid IT friendly Modular Connected

UCaaS Architecture

• Staffed 24/7/365 with Cisco-Certified engineers
• Direct extension of your IT staff

A state-of-the-art facility delivering unrivaled customer support - Tier 1 to Advanced Infrastructure Engineering - on all Network, Voice and SaaS solutions: Continuous Monitoring for:

• Real-time call quality
• Circuit outages
• Network anomalies
• BGP routing tables
• Advanced deep-packet-level analysis

Enhancing Your IT Team Certifications Include:

Comprehensive Management Supporting Your Team

Network Operations and Support

Industry Leadership

We Connect. We Deliver.

| Unified Communications & Conferencing Services

Gartner Magic Quadrant for UCaaS, Worldwide: Our Consistent Leadership

• This report is the benchmark for ranking UC

companies based on stringent criteria: Vision & Ability to Execute

• West positioned in the Leader’s Quadrant 5 years

in a row

• West is the only provider in the Leader Quadrant

focused on the enterprise, not SMB

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Cisco Expertise – Foundation for Success

#1 Collaboration Cloud Partner (Americas) 2016 #1 Commercial HCS provider (US) 2016 #1 CCA-SP provider (global) 2016 #1 WebEx reseller (global) 2016

West’s proven ability to deliver Cisco-based solutions :

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Maxxis Application Ecosystem

Superior performance for critical cloud-based applications

Maxxis Application- Aware Network

We Connect. We Deliver.

| Unified Communications & Conferencing Services

Next Steps

Deep Dive Conversation with a Solution Design Engineer Equipment and Bandwidth Analysis Preparation for presentation to your team

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Appendix

• West UC Clients
• VoiceMaxx CE Seat Types

West Unified Communications Customers

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VoiceMaxx CE Service Packages

• Virtual DID
• Support 1 device3
• Dial tone

Limited User Package

• DID & Dial tone
• Voicemail
• Optional Add-on Jabber

for Messaging & Presence

• Audio conferencing
• Support 1 device

Standard User Package

• DID & Dial T
• ne
• Voicemail & speech to

text

• Jabber (Desktop)
• DirecFax
• One to One Video
• Single Number Reach
• Audio Conferencing
• Call Recording
• Support Multiple Devices

Premium User Package

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• Thank you.