What is good design? How does UX and HCD help? Dr. Chris Marmo, - - PowerPoint PPT Presentation

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What is good design? How does UX and HCD help? Dr. Chris Marmo, - - PowerPoint PPT Presentation

Nov 28, 2023 270 likes •616 views

What is good design? How does UX and HCD help? Dr. Chris Marmo, Research Director Hello, Im Amanda Chris. PaperGiant Were a strategic design We do things like: consultancy that User research - helps organisations User experience

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What is good design? How does UX and HCD help?

  • Dr. Chris Marmo, Research Director
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Hello, I’m Amanda Chris.

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PaperGiant

We’re a strategic design consultancy that helps organisations understand and solve complex problems.

We do things like:

  • User research
  • User experience design
  • Service design
  • Organisation design
  • Capability building
  • Digital development

www.papergiant.net

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What is good design?

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Good design is not:

  • Aesthetics
  • Fashion
  • Style
  • Branding
  • Graphics
  • ‘Creative’
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Good design is adaptive, and works at many scales

Stewart Brand

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Good design is adaptive at scales – 1. Interfaces 2. Environments 3. Journeys

  • 4. Infrastructure

5. Policy

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Good design is adaptive at scales – 1. Interfaces 2. Environments 3. Journeys

  • 4. Infrastructure

5. Policy

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1. Interfaces

  • Accessible: The interface can be used by screen readers, on many devices.
  • Navigable: It’s clear where you can go, where you are, and where you’ve

been.

  • Consistent: Things that are the same look the same, work the same.
  • Responsive: Gives user’s intelligent options and respects choices.
  • Recoverable: When an unavoidable errors occur, it makes it easy to recover.
  • Plain: Plain language, spare design.

Good design is:

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1. Interfaces

  • 2. Environments

3. Journeys

  • 4. Infrastructure

5. Policy Good design is adaptive at scales –

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2. Environments

  • Designed for context: understands the places it will be used.
  • Systems thinking: recognises it’s just one tool amongst many to help

someone do a job.

  • Multi-channel, many touch-points: might be used through different form

factors, across different places.

  • OK with mess: real life means ad-hoc practices, work-arounds and

improvisations.

Good design is:

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1. Interfaces 2. Environments

  • 3. Journeys
  • 4. Infrastructure

5. Policy Good design is adaptive at scales –

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3. Journeys

  • Changes: with people, over time.
  • Knows where it’s aiming: in regards to impact within journey stages.
  • Interacts with other systems: when you take a first-person perspective, the

lines between products and services are hard to spot.

Good design:

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1. Interfaces 2. Environments 3. Journeys

  • 4. Infrastructure

5. Policy Good design is adaptive at scales –

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How does UX and UCD help?

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UX and HCD gives us the methods – 1. Identify real needs 2. Continuously assess 3. Prototype solutions

  • 4. Democratise decisions

5. Imagine Futures

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1. Identify real needs

  • Grounded: in real stories

and scenarios.

  • Compelling: observations,

and particularly quotes, are hard to ignore.

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UX and HCD gives us the methods – 1. Identify real needs

  • 2. Continuously assess

3. Prototype solutions

  • 4. Democratise decisions

5. Imagine Futures

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2. Continuously assess

  • User testing: advocates

for continuous validation and evaluation.

  • Hypothesis forming:

teaches us that design is about asking questions, as well as providing solutions.

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UX and HCD gives us the methods – 1. Identify real needs 2. Continuously assess

  • 3. Prototype solutions
  • 4. Democratise decisions

5. Imagine Futures

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3. Prototype solutions

  • Accessible: HCD methods

make it easy for anyone to tell their story and make suggestions.

  • Visible: It gives people a

chance to make invisible parts of their lives visible, through different forms

  • f communication.
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UX and HCD gives us the methods – 1. Identify real needs 2. Continuously assess 3. Prototype solutions

  • 4. Democratise decisions

5. Imagine Futures

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  • 4. Democratise decisions
  • Tangible choices: User-

centred design techniques make both problems and solutions tangible.

  • Malleable decisions: once

tangible, people have a better chance at shaping

  • utcomes.
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UX and HCD gives us the methods – 1. Identify real needs 2. Continuously assess 3. Prototype solutions

  • 4. Democratise decisions
  • 5. Imagine Futures
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5. Imagine futures

Good design gives people the tools to imagine alternatives, and to design a future for themselves.

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Thanks!

chris@papergiant.net @kurisu @hellopapergiant

www.papergiant.net