Whole of Hospital Program and NEAT Prepared by Luke Worth February - - PowerPoint PPT Presentation

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Nov 09, 2022 336 likes •448 views

Whole of Hospital Program and NEAT Prepared by Luke Worth February 2013 Could no longer continue with the status quo. Decision was made to take a different approach. Transformational Leadership required to drive change . Whole of

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Prepared by Luke Worth

Whole of Hospital Program and NEAT

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Could no longer continue with the status quo.
Decision was made to take a different approach.
Transformational Leadership required to drive change.

February 2013

Focus on communication, engagement and influencing

tactics to bring about behavioural change.

Strategy was to use a combination of influencing tactics

supported with robust communication initiatives to maximise penetration across NSW Health..

Whole of Hospital – “Improving access to care”.

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Hard influence tactics

Silent authority - Request from authority with legitimate power.
Assertiveness - A strong vocal authority with coercive powers to influence

and control of the consequences of non-compliance.

Information control - Control of key information to drive change through

“social proof” by sharing what others do when provided the same challenge.

Coalition formation - Form a broad based coalition to advocate for the new

set desired behaviours.

Upward appeal - Keep it relevant to our organisational values and goals.

Collaboration, Openness, Respect and Empowerment.

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Soft influence tactics.

Persuasion - Present facts, logical arguments and emotional appeal

to change attitudes.

Ingratiation - People with similar experiences who have been in the

business building shared knowledge based relationships.

Impression management - Shaping a new public image through our

results and publicly acknowledging those who were responsible.

Exchange - The promise of benefits for collective and individual

achievements.

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Whole of Hospital Program

 Working together to provide the right healthcare for people in NSW every day  Health service ownership and leadership to improve and sustain access to care  Development of local skills and capacity for organisational change  Improving partnerships and connectivity at system and local levels

WOHP

Communications

Goals

We value

ur patient’s

time We value staff involvement We all have

ur part to

play Action today for tomorrow’s solutions

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Total NEAT Performance by LHD

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Non -admitted NEAT Performance by LHD

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Admitted NEAT Performance by LHD

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