Willamalane Needs Assessment Key Findings Introduction The Needs - - PowerPoint PPT Presentation
Willamalane Needs Assessment Key Findings Introduction The Needs Assessment addressed these four themes: 1. Awareness - How well do respondents know Willamalane and its programs and services? 2. Participation - How do respondents feel about the
Key Findings
and services?
Willamalane? What offerings would they like to see?
with Willamalane?
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1. Online Survey 2. Mailed Survey
Spring Up Events
a. Short survey for people who used a Willamalane service b. Short survey for people who haven’t used a Willamalane service
4. Distribution of Short Survey at Willamalane Facilities 5. One Targeted Conversation with Spanish speaking community
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○ 1,079 completed surveys.
○ 2,000 surveys mailed. 139 responses. = 6.95% response rate
○ 547 user surveys. ○ 117 non-user surveys.
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n = 1,881 Source: Mailed, Online, and Short Surveys
Of respondents reported that they were aware that Willamalane Park and Recreation District offers financial assistance to those who qualify. Respondents reporting a 2015 household income of less than $19,999 were slightly more likely than average to be aware that Willamalane offers financial assistance. Of respondents reported that they were aware that Willamalane offers reasonable accommodations through its Inclusion and Accessibility Services. Respondents reporting that a member of their household experiences a disability were more likely to report that they were aware of the accommodations available through Willamalane’s Inclusion and Accessibility Services
n = 1,022 Source: Mailed and Online
Over 80% of respondents from
reported that they have participated in a Willamalane service in the last 12 months. Respondents were slightly more likely to report visiting a park or trail (76%) or facility (68%) than participating in classes and activities (47%) or attending events (42%).
Exercise - 61 responses Arts and crafts - 52 responses Accessibility concerns - 38 responses Youth-based - 24 responses Cooking - 24 responses Dance - 23 responses Life Skills - 19 responses Outdoor Recreational - 15 responses Health-based - 14 responses Technical skills - 13 responses Musical - 11 responses Performance Art - 2 responses Arts with a social benefit - 2 responses Languages - 12 responses Outdoor Educational- 10 responses Self-defense - 10 responses Adult-specific (General) - 9 responses Child-Parent - 9 responses Pricing Concerns - 6 responses Literary - 6 responses All-age classes - 6 response Adult-specific (Fitness) - 5 responses Pet-Related - 4 responses Emergency Preparedness - 3 responses Historical - 3 responses Plant care - 2 responses Homeschooler accommodations - 2 responses Card Games - 1 response Gender-specific exercise - 1 response Academic Tutoring Support - 1 response
Exercise/Sports - 29 responses Outings - 15 responses Social - 15 responses Facility Suggestions - 12 responses Youth-based (general) - 11 responses Outdoor recreational - 10 responses Adult-only - 8 responses Youth Fitness - 7 responses Accessibility concerns - 7 responses Artistic/Cultural - 5 responses Multigenerational - 3 responses Educational - 3 responses Musical - 3 responses Experience learning - 2 responses Pet-related - 1 response
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Source: Mailed, Online, Short Surveys
n = 1,066 Source: Mailed and Online
In comparing the two results, it appears that Willamalane has improved on its already high satisfaction rating. In 2012, 86% respondents rated Willamalane facilities and services as a “four”
number was 90%.
Around 50% of respondents reported that the value they received was “equal to” the price they paid. 27% percent reported that the value they received was “greater than” the price they paid. Only 6% reported that they value they received was “less than”the price they paid.
n = 931 Source: Mailed and Online
Respondents who reported not participating in Willamalane services in the last year because they did not know what was available would prefer to learn about Willamalane through:
patrons
programming
collecting feedback in the future
Class Duration - 4 responses Safety - 1 response Scheduling Conflicts - 18 responses Size - 4 responses Curriculum - 14 responses Instruction - 10 responses Staffing - 4 responses Pricing/Affordability - 6 responses Communications - 3 Expanded Programming - 10 responses Administration - 4 responses Time Management - 4 responses Inexperienced Instructors - 2 responses
Scheduling Conflicts - 1 response Seasonal Scheduling - 1 response Disappointing Instruction - 15 responses Better Supervision - 1 response Lack of accountability for youth - 3 response Affordability - 8 responses Bad communication - 2 responses Logistics - 3 responses Need more programming - 5 responses Staff rotation - 1 response Advertising - 1 response Inconsitency in administration - 2 responses
Size - 2 responses Lack of Affordability - 3 responses Inadequate Staffing - 1 response Poor Administration - 4 responses Better Advertising - 1 response Safety of Youth - 1 response Lack of diversity in programming -2responses Better event organization - 2 responses More information at events - 1 response Expanding existing programs - 1 response More funding - 1 response
Scheduling - 6 responses Poor Administration - 1 response Expanded hours - 1 response Lack of space - 13 responses Lack of equipment - 12 responses Segregating facilities - 1 response Expanding facilities - 9 responses Cleanliness - 1 response Safety - 6 responses More active staff - 1 response Technology improvements - 3 responses Accessibility - 10 responses Affordability - 16 responses Lack of communication - 23 responses Cultural Display - 2 responses Disappointing logistics - 8 responses Inconsistent Pricing - 1 response Improving maintenance - 2 responses
Exercise - 44 responses Outdoor Recreation - 68 responses Sports - 51 responses Navigations skills - 15 responses Plant/Nature Education - 36 responses Survival - 23 responses Outdoor Education - 37 responses Outdoor Safety - 16 responses Art - 7 responses Pet-oriented - 2 responses
Exercise - 42 responses Hiking (Social) - 29 responses Sports and Games - 27 responses Social - Family oriented - 13 response Pet-related - 2 responses Bird watching - 6 responses Recreation - 68 responses Educational - 10 responses Outings - 25 responses